Fonts disappear from Office apps after reboot but remain in OS??

Discussion in 'Windows XP General' started by Michelle, Mar 26, 2008.

  1. Michelle

    Michelle Guest

    So - I'm at my wits end - any suggestions would be appreciated!!

    On an XP SP2 machine with Office 2003 SP2 we install a true-type font and it
    works just fine. We can see it in Fonts folder as well as use it in Office
    products. We logoff/login - same thing - works fine. We restart system -
    this font is no longer available in Office products but are still visible in
    Fonts folder. This happens with many fonts that we install - so it's not
    font specific.

    We've rebuilt the device twice and the problem reoccurs for this pocket of
    users. We've had them login to test machines and it works fine (ruling out
    ID related issue). I've logged into his machine and had the issue
    (generating a new local profile). So - we think we've narrowed it down to
    their physical devices with a physical reboot.

    From reading another thread re: fonts, I did confirm the registry of the
    device does have the Fonts key and does contain all the fonts. This problem
    is specific to the applications (Adobe and Office) not being able to see/use
    the fonts after a reboot.

    Has anyone come across something like this? Any suggestions where to start
    troubleshooting further?

    Thanks!
    Michelle
     
    Michelle, Mar 26, 2008
    #1
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