Failing to Log onto incoming mail server (pop3)

Discussion in 'Microsoft Outlook' started by DaveC, Jul 28, 2003.

  1. DaveC

    DaveC Guest

    I have had no problem with outlook until 7 days ago and
    now I can send email (SMTP)on Outlook 2002 but cannot
    recieve email (POP3). I have 2 different POP3 accounts
    and niether now work.

    When I did the "test account settings" 4 out of 5 test
    are complete including finding the incoming POP3 server,
    however, "Log onto incoming mail server (POP3)" Failed.
    Username, passwords and POP3 server information all have
    been checked. Email can be downloaded on my laptop which
    leads me that some setting got changed. The only thing
    that happened prior to the problem... we did an Groekster
    update.

    Please send any possible solutions.
     
    DaveC, Jul 28, 2003
    #1
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  2. Check with your ISP to see if they changed the authentication - or you can
    go to the server tab on your mail account properties and check "My server
    requires authentication" and then check the option to use the same as for
    your incoming mail.


    --
    Milly Staples [MVP - Outlook]

    Post all replies to the group to keep the discussion intact.


    After doing some homework by searching Google.groups and not finding an
    answer:
    DaveC <> asked:
    | I have had no problem with outlook until 7 days ago and
    | now I can send email (SMTP)on Outlook 2002 but cannot
    | recieve email (POP3). I have 2 different POP3 accounts
    | and niether now work.
    |
    | When I did the "test account settings" 4 out of 5 test
    | are complete including finding the incoming POP3 server,
    | however, "Log onto incoming mail server (POP3)" Failed.
    | Username, passwords and POP3 server information all have
    | been checked. Email can be downloaded on my laptop which
    | leads me that some setting got changed. The only thing
    | that happened prior to the problem... we did an Groekster
    | update.
    |
    | Please send any possible solutions.
     
    Milly Staples [MVP - Outlook], Jul 28, 2003
    #2
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  3. What error message do you get when you try and actually download (not in
    "test account")? Also, have you tried backing out the Grokster update?

    --
    Jeff Stephenson
    Outlook Development
    This posting is provided "AS IS" with no warranties, and confers no rights


    "DaveC" <> wrote in message
    news:020b01c3549c$1dff0730$...
    > I have had no problem with outlook until 7 days ago and
    > now I can send email (SMTP)on Outlook 2002 but cannot
    > recieve email (POP3). I have 2 different POP3 accounts
    > and niether now work.
    >
    > When I did the "test account settings" 4 out of 5 test
    > are complete including finding the incoming POP3 server,
    > however, "Log onto incoming mail server (POP3)" Failed.
    > Username, passwords and POP3 server information all have
    > been checked. Email can be downloaded on my laptop which
    > leads me that some setting got changed. The only thing
    > that happened prior to the problem... we did an Groekster
    > update.
    >
    > Please send any possible solutions.
     
    Jeff Stephenson [MSFT], Jul 28, 2003
    #3
  4. If the server names are correct in your accounts (which seems likely - I
    doubt you'd make typos in two separate accounts), it sounds like something
    is blocking access. Do you perhaps have a firewall on the computer with
    this problem? If so, make sure that port 110 is open (though I'd fully
    expect it to be by default). Do you have any anti-virus/anti-spam software
    installed? If so, try turning it off or uninstalling it to see if it might
    be the problem.

    --
    Jeff Stephenson
    Outlook Development
    This posting is provided "AS IS" with no warranties, and confers no rights


    "DaveC" <> wrote in message
    news:386901c35587$e90e99e0$...
    > The error message: Task 'Quikserve - Sending and
    > Teceiving' reported error (0x80042108): 'Outlook is
    > unable to connect to your incoming (POP3) e-mail server.
    > If you continue to receive this message, contact your
    > server administrator or Internet service provider (ISP).'
    >
    > Quikserve is this email administrator. I also have
    > another POP3 email account with Comcast that also gives
    > me the same error. I can access these email account with
    > other computers with no problems. This is what leads me
    > to think that some setting has changed on my desk top.
    >
    > I have uninstalled Grokster.
    >
    > Thanks for your quick response.
    >
    > DaveC
    > >-----Original Message-----
    > >What error message do you get when you try and actually

    > download (not in
    > >"test account")? Also, have you tried backing out the

    > Grokster update?
    > >
    > >--
    > >Jeff Stephenson
    > >Outlook Development
    > >This posting is provided "AS IS" with no warranties, and

    > confers no rights
    > >
    > >
    > >"DaveC" <> wrote in message
    > >news:020b01c3549c$1dff0730$...
    > >> I have had no problem with outlook until 7 days ago and
    > >> now I can send email (SMTP)on Outlook 2002 but cannot
    > >> recieve email (POP3). I have 2 different POP3 accounts
    > >> and niether now work.
    > >>
    > >> When I did the "test account settings" 4 out of 5 test
    > >> are complete including finding the incoming POP3

    > server,
    > >> however, "Log onto incoming mail server (POP3)" Failed.
    > >> Username, passwords and POP3 server information all

    > have
    > >> been checked. Email can be downloaded on my laptop

    > which
    > >> leads me that some setting got changed. The only thing
    > >> that happened prior to the problem... we did an

    > Groekster
    > >> update.
    > >>
    > >> Please send any possible solutions.

    > >
    > >
    > >.
    > >
     
    Jeff Stephenson [MSFT], Jul 29, 2003
    #4
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