Go to the keyboard shortcut dialog (in Word 2003 and earlier, it's Tools >
Customize > Keyboard; in Word 2007, Office button > Customize > Keyboard) and
check that the assignments are still there. Select the All Commands category and
then select
InsertAutoText -> F3
ChangeCase -> Shift+F3
Spike -> Ctrl+F3
InsertSpike -> Ctrl+Shift+F3
If the shortcuts are defined but don't work, try borrowing some else's keyboard
-- maybe the F3 key on yours is broken.
If the shortcuts aren't defined, put the cursor in the "Press new shortcut" box,
type the shortcut, and click the Assign button.
--
Regards,
Jay Freedman
Microsoft Word MVP
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