Error Service Req E101

[Jolanda]

Hi,

Our Epson AL-C4000 printer shows the error code "Service Req E101".
First it showed sometimes and restarting the printer was enough. Now
it shows al the time, so we can't print anymore.

We were told that we should replace the fuser. But a fuser is
expensive and we printed around 3500 pages with it. In our opinion the
fuser should be alright.

Please, can anyone tell me a solution for this problem?

Thank you in advance!

Best regards,
Jolanda
Holland

 

[Jolanda]

In another forum, someone said something about a registration of the
hours that the printer is switched on.
Does Epson printers have such a registration? And so, how can we reset
this?

Another question: is it possible that this error message "service req
E101" has something to do with fuser oil / silicon oil?

Hope someone have some answers...

 

[Tony]

Hi,

Our Epson AL-C4000 printer shows the error code "Service Req E101".
First it showed sometimes and restarting the printer was enough. Now
it shows al the time, so we can't print anymore.

We were told that we should replace the fuser. But a fuser is
expensive and we printed around 3500 pages with it. In our opinion the
fuser should be alright.

Please, can anyone tell me a solution for this problem?

Thank you in advance!

Best regards,
Jolanda
Holland

Regretably this is a fuser failure. You will needto have it replaced.
If the fuser has only survived 3500 pages you should contact Epson or the
supplier of the printer and ask them to replace the fuser under warranty.
Tony
MS MVP Printing/Imaging

 

[Jolanda]

We've contacted Epson and the store where we bought this expensive
printer and told them that our printer was just 3 years old and under
warranty. But they told us that a fuser is a 'consumable' thus other
warranty-policies...

 

[Arthur Entlich]

If the fuser is a "consumable", what exactly isn't a consumable? The
case? Everything else in the printer wears with use. Are the paper
transport rollers "consumables" because they wear with each paper that
goes through?

To me, consumables are materials that are used up with each printing.
That would include paper, toner, and "maybe" even the drum, although it
should certainly have a expected number of output lifespan. It is true
that the fuser on many laser printers is heated by a quartz halogen
lamp, which "might" be considered a consumable although it is supposed
to be a very long term device. I have 20 year old laser printers and
photocopiers that still work and some have tens of thousands of copies
through them in some cases. Some fusers last the life of the printer in
many cases.

I don't know which type of fuser heater your printer uses. Here's what
one website says about them:

"Laser Printer halogen heat lamps
A fuser lamp failure is usually indicated by a "Service Error 50" or "50
Service" on the display of Hewlett Packard printers, an "E31" error on
early Panasonic printers, a series of flashing lights on the Apple
printer family and "E0003" on early Epson printers. We no longer carry
Panasonic or Epson lamps.

You can use an ohm meter to check the continuity of the heater lamp.
Typical readings are less than 10 ohms measured on the heavy leads of
the fuser assembly. An open circuit or discoloration of the lamp are
sure indications of a defective heater lamp.

Most newer machines use a solid state thin film heating element which
should last the life of the printer. Our fuser lamps consist of original
equipment manufacturer (OEM) and third party lamps."

==================

Depending upon the design you may be able to get a replacement heater
bulb and not need a full fuser unit.

I would definitely ask Epson to provide an indication of what they
tested the MTBF (minimum time between failures) for the fuser bulb/or
other heating device. If your fuser is way out of the range, I think
you could convince Epson that it is a early failure.


Art

 

[Tony]

We've contacted Epson and the store where we bought this expensive
printer and told them that our printer was just 3 years old and under
warranty. But they told us that a fuser is a 'consumable' thus other
warranty-policies...

I think that is a disgrace. Many companies consider fusers as consumables but
still warrant them, for instance OKI colour LED printers have a fuser that is
operator replaceable but warrant the fuser for life (that is the anticipated
life of the fuser) and will prorate the cost if it fails prematurely. HP also
warrant their fusers although I am not sure they consider them to be
consumables. In many countries the behaviour you describe would be unlawful,
consumer protection legislation would apply, is that the case where you live?
Tony
MS MVP Printing/Imaging

 

[umamahesh]

Hi,
We have installed Epson TM88V printer along with Intellicheck card reader and Topaz signature pad.
I have Windows 7 enterprise edition with 32 bit architecture. When we are using our application some times application Freezing......and we are getting ErrorCode =101 (JPOS Exception).

will you plz suggest is there any issue from configuration?