Error Code: 80070005

[April Heart]

The last few updates, I have been getting this error message (80070005) and
Defender will not update. I have had to download a 9mb manual update on
dial-up from searching that code on the net. Can someone help with this
problem, as it is getting old? I have Vista so can't uninstall and
reinstall Defender, that I know of.

 

[Engel]

Hello April Heart,

80070005 usually means there is an Accessed Denied error message.
Please see this:

Troubleshooting Permission Errors While Updating Software
<http://msinfluentials.com/blogs/jes...eshooting-errors-while-updating-software.aspx>
- --

Which updates are you trying to install?
- -- ---

What changed in your system shortly before the problem occurred? Knowing
about a setting change or added software or hardware may be helpful in
solving the problem.
- -- ---

Do you have Windows Live OneCare installed?
--

Could you supply some information on What firewall were you using? What one
do you have now? Often that error requires the firewall to be configured,
anti-virus product you are running, other Real Time Prrotection programs,
etc?
-- -- ---

I,m sure more knowledgable people will be along soon.
- -- ---

Good luck
- -- ---

 

[Bill Sanderson]

Another excellent reference--thanks!

Hello April Heart,

80070005 usually means there is an Accessed Denied error message.
Please see this:

Troubleshooting Permission Errors While Updating Software
<http://msinfluentials.com/blogs/jes...eshooting-errors-while-updating-software.aspx>
- --

Which updates are you trying to install?
- -- ---

What changed in your system shortly before the problem occurred? Knowing
about a setting change or added software or hardware may be helpful in
solving the problem.
- -- ---

Do you have Windows Live OneCare installed?
--

Could you supply some information on What firewall were you using? What
one
do you have now? Often that error requires the firewall to be configured,
anti-virus product you are running, other Real Time Prrotection programs,
etc?
-- -- ---

I,m sure more knowledgable people will be along soon.
- -- ---

Good luck
- -- ---

 

[Engel]

You are welcome Bill.

BTW I find out in my profile, I reach the 500 mark, I think is time for me
to seat back and lurk around and let the next person to take over.

Thank you for all this time with your fine advices to others, that was or is
a nice way to learn myself.

I know is going to be hard to content myself answering. Special in the
Signature NG

So take care and thank you again.

(¯`·._.·Ǝиçεl·._.·´¯)

- -- ---

 

[April Heart]

Hello April Heart,

80070005 usually means there is an Accessed Denied error message.
Please see this:

Troubleshooting Permission Errors While Updating Software
<http://msinfluentials.com/blogs/jes...eshooting-errors-while-updating-software.aspx>
- --

Which updates are you trying to install?
- -- ---

What changed in your system shortly before the problem occurred? Knowing
about a setting change or added software or hardware may be helpful in
solving the problem.
- -- ---

Do you have Windows Live OneCare installed?
--

Could you supply some information on What firewall were you using? What
one
do you have now? Often that error requires the firewall to be configured,
anti-virus product you are running, other Real Time Prrotection programs,
etc?
-- -- ---

I,m sure more knowledgable people will be along soon.
- -- ---

Good luck
- -- ---

Thank you very much, I had search this but never found an answer that
worked, before. Much appreciated.

 

[April Heart]

Hello April Heart,

80070005 usually means there is an Accessed Denied error message.
Please see this:

Troubleshooting Permission Errors While Updating Software
<http://msinfluentials.com/blogs/jes...eshooting-errors-while-updating-software.aspx>
- --

Which updates are you trying to install?
- -- ---

What changed in your system shortly before the problem occurred? Knowing
about a setting change or added software or hardware may be helpful in
solving the problem.
- -- ---

Do you have Windows Live OneCare installed?
--

Could you supply some information on What firewall were you using? What
one
do you have now? Often that error requires the firewall to be configured,
anti-virus product you are running, other Real Time Prrotection programs,
etc?
-- -- ---

I,m sure more knowledgable people will be along soon.
- -- ---

Good luck
- -- ---

OK, that reference didn't do the trick, although I like Process Monitor
(have Process Explorer also). No access denied references came up at all.
I still can't install updates for Defender, they download but don't install
and the install folder in Software Dist. has the file that downloaded but
after trying to install that Updates still shows it needs to be downloaded.
All other updates download and install fine. I have a feeling Defender has
become corrupt or Comodo's latest update is causing a problem wit it. It
was working fine before Comodo's latest update and AVG's update so have to
find the culprit. May have to redo system as others on the net have had to
do if nothing else works. Thanks, again.

 

[xRoachx]

I'm in the same boat as you as I'm unable to find a solution. I've everything
I find, including these suggestions and nothing seems to do the trick. BTW,
I'm running Norton on 3 PCs and only 1 of the PCs is having the problem.

 

[Bill Sanderson]

Try this:

Go to Microsoft's security portal:

http://www.microsoft.com/security/portal


in the right-hand column, download 32-bit definitions for Windows Defender.

Run that and see whether it gets you up to date.

Is this on Vista, or on XP?

 

[xRoachx]

Hi Bill,

I'm running Vista Business. My problem is little more extensive in that I
get the error when trying to run the automatic update, not just for Windows
Defender. The part that drives me crazy is that I haven't made in changes or
installed anything new since my last update on 8/12/08. After that the auto
update stopped working.

 

[Bill Sanderson]

Thanks--I have something that may well help on Vista. It is a rather large
download, so I hope you are on broadband, but it is well worth trying:

http://www.microsoft.com/DOWNLOADS/...9c-ee87-4607-8aa5-812e8078ab27&displaylang=en

The "system update readiness tool" may very well be helpful--it resolved a
situation for me where one particular update (but not any others!) would not
install on a machine. It certainly will do no harm.

 

[xRoachx]

Thanks again -- I was able to download and install the update but I still get
the same error when trying to run the auto update. I understand, after
reading through countless posts, that it's likely a permissions issues. I'm a
techie so if I can get my hands what needs permissions--folders, files,
applications, etc--I can manually fix it. Do you know if updates can be
manually installed?

 

[Bill Sanderson]

You can download updates of various kinds, and install them singly--but I
think the same installation mechanisms come into play in the end.

Security updates are found via www.microsoft.com/technet/security In fact,
you can download an ISO file and burn a CD with each months security updates
on it.

You can download a Defender update either packaged via the security portal
link I posted earlier, or via the links that Engel or Tim post in the
announcements or signatures groups.

I looked at dial-a-fix, which is good for fixing this sort of issue on XP,
but it makes no mention of Vista, and I'm not sure I've ever tried to run it
on Vista.

Google dial-a-fix and look for a link to a Wiki, if you want to try it--I
suspect it will be safe to try--but it may well not help.

Hmm--permissions issues--I think there's a KB article that gives two methods
to reset permissions which I've used--it was written in relation to service
pack install failures, but it is relevant otherwise as well..

Here's one like it, not the one I was thinking of, but it is XP, and would
not be sure that Vista permissions are the same--so I wouldn't try the steps
in this one:

http://support.microsoft.com/kb/949377

Hmm--you know--why waste our time digging for the right stuff: You are
unable to get security patches because WU is broken, right?

That's a free support call. In the U.S. or Canada 1-866-pcsafety

Elsewhere, the nearest number for paid Microsoft support, but ask for the
free help with security patch or virus infection issues.

The Microsoft folks on the phones will know how to do this right--it may
take a little persistence--I like to do this kind of thing by email--you can
see if you can spot the link to do that--it saves some time glued to the
phone--but in the end, they should be able to get this fixed.

 

[xRoachx]

Thanks again Bill, I really appreciate all of the info. In the mean time, I
was able to download, install, and run the Baseline Security Analyzer which
provides me with a list of updates that I manually install.

FYI, I tried resetting the permission with no success. I'll continue with
the manual installs until I have time to talk with Microsoft.

 

[Five_star]

I wanted to let you know I have looked all over the internet
for solutions to this problem and have not found one single verifiable
solution, until now! I asked Microsoft, Asked Dell, did hardrive scans, did
this scan, this patch, almost went ...but I figured it out. Windows update is
on automatic update and I noticed that a new version of it was downloaded the
exact same day my last update was downloaded, hence I figured restore my
settings to the day before my last update/ windows update install and i would
eliminate this problem, I am happy to say that it worked!!! Simply back up
any photos or programs you need to save and then go to your "backup and
restore center, click on restore, click on view check points before 5 days
ago, find the day before your last update was actually downlaoded and its
fixed! After this, update your virus protection and windows os, then set
windows update to have to prompt you to download updates, this way you can
decide what to download and what not to, hope this helps!!