error code: 0x81000306

[Faraz I K]

whenever i try to connect msn messenger i get this error
error code: 0x81000306

 

[Jonathan Kay [MVP]]

Greetings Faraz,

Here are some suggestions you should check/try if you haven't already:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[ketdael]

Hello Jonathan,

I have same problem for two days. All steps listed were tried and logi
still failed. Error 0x81000306

But I can login my account on hotmail.The messenger uses same prox
server which my IE uses. My colleage had same problem since yesterday.

So, could anyone help me?


Ket

*Greetings Faraz,

Here are some suggestions you should check/try if you haven'
already:

1. The date on your computer needs to be set properly -- doubl
click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you ar
typing it in with the
correct case (uppercase or lowercase).
3. Change your password
http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing i
again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Securit
etc. ), it's possible
that Messenger doesn't have the correct rights to access th
Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list o
programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may b
blocking Messenger -- try
restarting it and see if that helps the situation. You also migh
try uninstalling an
installed firewall, to verify that it isn't causing a problem (eve
if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, clic
the Tools menu, then
Internet Options, then click the Delete Files button, and when that'
complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, clic
the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section
and verify that "Check
for server certificate revocation" is unchecked. Also verify tha
'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

-
ketdae

 

[Jonathan Kay [MVP]]

Hi Ket,

There are some minor difficulties with the Messenger service currently that will be
preventing a small minority of users from signing in (especially those using proxy servers).

If you are part of this minority, you may find it more handy to use a web-based Messenger
client for the time being:
http://www.wbmsn.net
http://www.e-messenger.net
http://www.msn2go.com
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
Come to the MSN Messenger/Windows Messenger chat at the Expert Zone on July 13th, 3PM PST!:
http://microsoft.com/WindowsXP/expertzone/chats

 

[Guest]

Hi Ket,

There are some minor difficulties with the Messenger service currently that will be
preventing a small minority of users from signing in (especially those using proxy servers).

If you are part of this minority, you may find it more handy to use a web-based Messenger
client for the time being:
http://www.wbmsn.net
http://www.e-messenger.net
http://www.msn2go.com
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
Come to the MSN Messenger/Windows Messenger chat at the Expert Zone on July 13th, 3PM PST!:
http://microsoft.com/WindowsXP/expertzone/chats

 

[Guest]

I'm very disappointed with with Microsoft regarding this problem. What kind
of error dialog is this--totally amateur. This violates their own UI
standards not to mention common sense.

I've wasted hours trying to get things working because of this problem.
After years of using Messenger I'm probably going to switch to Yahoo. I can't
get Messenger to work behind my new employer's proxy server and having to
deal with the terrible UI for configuring it has pushed me over the edge.

Jon