Contact in public folder defaults to local contact folder

[Guest]

This is a recurring situation on 2 contact records we have in (different)
public folders. When we try to save a document (eg email with attachment) to
the contact record in the Public Folder, the system won't allow you to, and
asks if you want to save to the default folder instead. The default contact
record has set itself up in the user's personal contacts folder. We have
tried copying the default record back to the Public folder & deleting it in
personal contacts, but it appears again.

Can anyone explain what causes this?

 

[Judy Gleeson, MVP Outlook]

The only thing I can think of is....

Did the person creating that Contact mark them as Private?

Judy Gleeson, MVP Outlook
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

 

[Sue Mosher [MVP-Outlook]]

save a document (eg email with attachment) to

the contact record in the Public Folder

I'm not sure I understand what you mean by that. Are you trying to insert an existing mail message into the contact record as an attachment?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Mail messages are copied from the Inbox and pasted into the contact record in
the blank area on the right hand site. Sometimes the email has an attachment.
We have done this successfully for some time for many contacts in several
public folders.

 

[Sue Mosher [MVP-Outlook]]

So does this happen only with new items or existing items? It might be helpful if you walked through the exact steps that would allow someone else to reproduce the problem.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Judy Gleeson, MVP Outlook]

BTW - just drag an email to a Contacts Folder and it will put all the data
in the Contact instantaneously - you can then select and drag data into each
field from their signature block (it'll be in the white Notes area).


--

Judy Gleeson, MVP Outlook
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!


So does this happen only with new items or existing items? It might be
helpful if you walked through the exact steps that would allow someone else
to reproduce the problem.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

This happens with new items we wish to add to an existing contact. It only
occurs on 2 contacts out of the many we have in several public folders.

The procedure could either be typing a note directly into the white area of
the contact (in the Public Folder) or right clicking an email in the inbox,
clicking on Edit, Copy, then browsing to the contact, clicking in the white
area, right clicking and Paste.

When you try to save, the message about not having permission and do you
want to save to the default folder appears. The default contact is in the
local contact folder, although there is also a copy in the public folder.The
default folders in question were always in the public folder until recently
(and this error didn't occur) and we are trying to understand what has caused
to default contact folder to move.

Thanks for investigating this for us.

 

[Sue Mosher [MVP-Outlook]]

I can't reproduce the problem. Given that it affects only two contacts, my guess is that there is something about those contacts that is corrupted. Recreating them may be the best solution.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Thanks for your help Sue. Will try this.

I can't reproduce the problem. Given that it affects only two contacts, my guess is that there is something about those contacts that is corrupted. Recreating them may be the best solution.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers