Article Consumer Rights and the Law

[muckshifter]

muckshifter submitted a new article:

Consumer Rights and the Law - Consumer Rights and the Law

Introduction

When you buy something that turns out to be faulty, trying to argue your case with the retailer or manufacturer can be a testing experience. Despite strong laws designed to protect consumers from being “ripped off”, the advice given by retailers and manufacturers is often misleading or even downright wrong. This means the poor buyer is sent from pillar to post as they try to get a resolution. One of the consumer’s biggest enemies though, is lack of knowledge of the...

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[Matt Jason H]

Excelent article, handy reference that one.

 

[Becky]

Great article! As a student I often find that companies don't think of us as 'real' people, and aren't willing to treat us the same as non-students. Needless to say, this can be very frustrating. It's nice to have an overall roundup of our rights as a consumer!

Becky

 

[ChristopherP]

very good!! well done.
Very useful

 

[Spooky Mouse]

Yes A Very Informative Piece!!..And Usefull... Escpecially This Bit :

"Why not give your Telephone provider a call - ask them what is their policy, and if you can have premium-rate numbers blocked anyway."

This I Think I Will Do.. That Approch Has Never Come To Mind Before Even Though One Of My Greatest Fears Was That Some Rouge Application Would Connect My Machine To Some Wierd Premium Rate Porn Site Without My Knowladge For Hours On End ... Or Even When I Was Out Shopping And Left It Downloading And Then A Dialer Kicks In..... Then With My Luck As I Came Back Home A Passing Policeman Asks If He Could Use The Toilet!!....
How Could Anyone Explain That One?


The Piece About The Credit Card Covering Warrenty This I Didnt Know Either..
Extra Protection That Is Nice To Know... So It Does Pay To Use Your Card Instead Of Cash At Times.


Thanks Mucks... Great Article.. Great Help!..

 

[ChristopherP]

one good thing about broadband - cant call premium rate numbers through an ADSL Modem Router lol

 

[ScousePete]

When returning goods online does anyone know who is responsible for the additional postal costs.

I purcahesd a bundled mb / cpu / RAM online as they were cheaper than at a retailer.

I am now returning them as faulty by registered post.

The postage cost will be £18 back to the supplier, surely that should be fully refundable, but I'm waiting for confirmation from the company concerned.

If not I'll have ended up paying more than if i'd bought the items at a retailer.

Anyone know the law??

ScousePete

 

[muckshifter]

The law states "the Consumer must not be left out of pocket" ... in other words you can ask them to refund your postage even if your asking for a replacment to the returned faulty goods.

Good luck.

 

[airlink]

What an excellent article/contribution this is.
Anyone know if the same laws/controls apply to purchased 'services'. I am thinking here specifically of an ISP the service of which is completely unsatisfactory due to set up problems bringing endless breaks in service and who completely ignore all pleas for assistance.

 

[muckshifter]

Related to the SGA and SSGCR is the Supply of Goods and Services Act 1982 (SGSA), which provides protection for services such as disputes with Internet Service Providers (ISPs). This requires a supplier of a Service in England, Wales & Northern Ireland to ensure services are delivered within a reasonable time, at a reasonable rate, and with reasonable care & skill. In Scotland, such contracts are subject to Common Law.

Yes it does airlink.