Code 10, no audio device.

[noclue]

Can someone PLEASE help me? I have a brand new acer, Aspire 3002LC laptop with AVG fully installed. I went to play a dvd & could'nt get any sound. My computer is telling me 'code 10' & no 'audio device'. I have tryed system restore twice but to no avail. Media player 10 was updated & it happened directly after that. Is there a chance the program was'nt fully installed? How would I fix that? Also my volume control on the bottom right-hand corner of my computer has dissapeared. Could somebody please attempt to explain how to fix this probelm in very simple terms. I am not great with computers. Much appreciated x

 

[pikakilla]

hi noclue
i presume its on board sound?
i would check in your bios tha onboard sound is enabled
check for any updates for the laptop
reinstall wmp 10

 

[Me__2001]

run add new hardware in the control panel, it may find it

 

[Frodo]

Im not up to the speed of the guys on here but a similar thing happend to me and it turned out windows update had updated my sound card driver and i had to roll the driver back,hope this is of help.

 

[redlight]

First, download freeware EVEREST Home Edition from Lavalys.
Install and start it.
When it is started, from the left panel select "Multimedia", then "PCI/PnP Audio".
On the right panel you should see your sound card(s) descriptions.

Then use Google to find drivers for it