Can't install KB9620855, Silverlight update

Discussion in 'Windows XP Accessibility' started by PhilippeFV, Feb 28, 2009.

  1. PhilippeFV

    PhilippeFV Guest

    My PC tells me that it successfully downloads and installs the Silverlight
    update KB960353. However, when I shut down or restart my PC, the update
    process goes into an endless loop. After 8 hours of reading "Updates are
    being installed (1of1)", and "Do not turn off or unplug your computer. It
    will turn off automatically", I gave up and re-botted. The system ar re-boot
    tells me that I have critical updates to install.....KB960353. I start over
    and the results are the same. I had a lot of problems installing the original
    Silverlight, requiring seven calls and fourteen emails to MS support. I run
    XP-SP3. Any assistance is appreciated.

    Many thanks.
     
    PhilippeFV, Feb 28, 2009
    #1
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  2. PhilippeFV

    TaurArian Guest

    PhilippeFV wrote:
    :: My PC tells me that it successfully downloads and installs the
    :: Silverlight update KB960353. However, when I shut down or restart
    :: my PC, the update process goes into an endless loop. After 8 hours
    :: of reading "Updates are being installed (1of1)", and "Do not turn
    :: off or unplug your computer. It will turn off automatically", I
    :: gave up and re-botted. The system ar re-boot tells me that I have
    :: critical updates to install.....KB960353. I start over and the
    :: results are the same. I had a lot of problems installing the
    :: original Silverlight, requiring seven calls and fourteen emails to
    :: MS support. I run XP-SP3. Any assistance is appreciated.
    ::
    :: Many thanks.


    You'll need to fix the installation of Silverlight -

    How to manually clean up a broken Silverlight installation
    http://blogs.msdn.com/rpomeroy/arch...-clean-up-a-bad-silverlight-installation.aspx


    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights. Computer Maintenance:
    Acronis / Diskeeper / Paragon / Raxco
     
    TaurArian, Mar 2, 2009
    #2
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