Can't download music from Itunes - 403 error

[Guest]

I live in Canada, where we got access to the ITunes store only last month. I
have paid for 4 songs from Itunes, but haven't been able to download them.

I get the following message, after it appears to have downloaded all of the
songs:

"There was an error downloading your purchased music. An unknown
error occurred (403)."

I emailed the ITunes help centre. and was refered to several articles, none
of which was remotely helpful.

I have XP, the 2nd service pack. I have added ITunes as an exception to the
firewall, but that made no difference. The only other "guardin" I have is
Norton Antivirus.

I try to avoid using Explorer whenever I can my default browser is Netscape
7.1), but ITunes defaults to it. (I get all kinds of unwanted pop-ups with
Explorer, but that's a problem for another day!)

Any practical suggestions? (I found one post at Apple, but the very
ungelpful answer was that it might be a fireall problem, without any
suggestions as to what to do about it, or how to diagnose. I am comfortable
with computers, but am not a techie!)

Many thanks

 

[plectrum]

I live in Canada, where we got access to the ITunes store only last month.
I
have paid for 4 songs from Itunes, but haven't been able to download them.

I get the following message, after it appears to have downloaded all of
the
songs:

"There was an error downloading your purchased music. An unknown
error occurred (403)."

I emailed the ITunes help centre. and was refered to several articles,
none
of which was remotely helpful.

I have XP, the 2nd service pack. I have added ITunes as an exception to
the
firewall, but that made no difference. The only other "guardin" I have is
Norton Antivirus.

I try to avoid using Explorer whenever I can my default browser is
Netscape
7.1), but ITunes defaults to it. (I get all kinds of unwanted pop-ups
with
Explorer, but that's a problem for another day!)

Any practical suggestions? (I found one post at Apple, but the very
ungelpful answer was that it might be a fireall problem, without any
suggestions as to what to do about it, or how to diagnose. I am
comfortable
with computers, but am not a techie!)

Many thanks

For eror 403, try these links : http://tinyurl.com/4x2v4

You should have no problems with XP2 - it has a pop-up blocker that works
perfectly with IE.

Disable the XP firewall and get a freebie - Tiny, Sygate etc. and use that.

Cheers,
Jerry