Can't change/create users or passwords

[Hackworth]

My daughter's computer is running Windows XP Home SP2 w/ all current
updates. Her system appears to be "clean" with no viruses or spyware,
according to all of my utilities. She is the only user of her system and the
computer therefore has only one account (hers) set up as an administrator.

I'm unable to add a log-on password to her account. When the Change Your
Password dialog appears, the fields are there to add or change a password,
but they are inaccessible; if I click on them, nothing happens (that is, no
cursor appears in any field and I can't type anything). The same is true if
I try to create a new account, or to change anything about my daugher's
account. If I reboot into Safe Mode and log in under either her account or
as Administrator, the same thing happens! It's maddening....

Any suggestions? I hope someone can help me out. I'm at my wits' end, having
scoured the Internet (during any free time I've had over the past two days)
to no avail. What could be blocking access to the user accounts?

 

[Carey Frisch [MVP]]

1. Click Start, and then click Run.
2. In the Open box, type: control userpasswords2 , and then click OK.
3. In the dialog box that appears, check the "Users must enter a user name
and password to use this computer" check box, and then click OK.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| My daughter's computer is running Windows XP Home SP2 w/ all current
| updates. Her system appears to be "clean" with no viruses or spyware,
| according to all of my utilities. She is the only user of her system and the
| computer therefore has only one account (hers) set up as an administrator.
|
| I'm unable to add a log-on password to her account. When the Change Your
| Password dialog appears, the fields are there to add or change a password,
| but they are inaccessible; if I click on them, nothing happens (that is, no
| cursor appears in any field and I can't type anything). The same is true if
| I try to create a new account, or to change anything about my daugher's
| account. If I reboot into Safe Mode and log in under either her account or
| as Administrator, the same thing happens! It's maddening....
|
| Any suggestions? I hope someone can help me out. I'm at my wits' end, having
| scoured the Internet (during any free time I've had over the past two days)
| to no avail. What could be blocking access to the user accounts?