Access Can't Access Recovery Partition

[DigitalDoctorTech01]

I have a customer's HP Pavilion here at the shop.

The computer apears to have a recovery partition which should be accessible at the startup splashscreen by pressing F10.
I have tried numerous times, even switched out the keyboards, I still can not access the recovery feature.

Has any one experienced this problem before and is there a way to access the recovery provided by HP?

If all else fails I will just nuke the drive and image our Hardware Independant Image of XP Home onto the customer's drive using Acronis Universal Restore.

 

[Adywebb]

Could it be that the partition has been erased due to a previous OS re-install?

 

[DigitalDoctorTech01]

No, The partition is still there, and when I turn on view hidden files and folders I see all the recovery files.