Cannot see all mails in Exchange folder from Outlook 2003/2007 on one computer

[engfelt]

I have a problem with one folder in Outlook on one machine. After a
certain date (irrelevant, but it is 18th october 2006), no mails can be
seen in one folder. If I check from OWA it works fine. I see new
emails. I tried to upgrade to Outlook 2007 as well and it works just as
bad. I have tried to uninstall and re-install as well.

Is there some way to get rid of all settings in Outloo? I have tried to
switch over from cached mode to non-cached mode and back, but it
doesn't work either in cached or non-cached mode. I tried to delete the
..ost-file while in non-cached mode as well. It wasn't deleted
automatically.

I have also tried to delete the files under my profile:
Application Data\Microsoft\Outlook
Local Settings\Application Data\Microsoft\Outlook

I guess I could try to delete the whole Windows profile, but that seems
like a bad (time-consuming to get other settings back) workaround.

Any ideas how to get Outlook back to normal, unlock the folder or
whatever is needed?

Best regards
Niklas

 

[Patrick Keenan]

I have a problem with one folder in Outlook on one machine. After a
certain date (irrelevant, but it is 18th october 2006), no mails can be
seen in one folder. If I check from OWA it works fine. I see new
emails. I tried to upgrade to Outlook 2007 as well and it works just as
bad. I have tried to uninstall and re-install as well.

Is there some way to get rid of all settings in Outloo? I have tried to
switch over from cached mode to non-cached mode and back, but it
doesn't work either in cached or non-cached mode. I tried to delete the
.ost-file while in non-cached mode as well. It wasn't deleted
automatically.

I have also tried to delete the files under my profile:
Application Data\Microsoft\Outlook
Local Settings\Application Data\Microsoft\Outlook

I guess I could try to delete the whole Windows profile, but that seems
like a bad (time-consuming to get other settings back) workaround.

Any ideas how to get Outlook back to normal, unlock the folder or
whatever is needed?

Best regards
Niklas

Have you tried creating a *new* profile? Corrupted profiles can have odd
effects. Also, check the Scanpst and scanost tools.

Exit Outlook, go to Control Panel, Mail, and choose Profiles. Note the
account settings for the existing profile and use these in manually creating
the new profile. Set it to ask for a profile, and on restart check that
you can send and recieve properly.

Before attaching the old PST or OST file that contains that folder, locate
SCANPST.EXE and run it against that PST file.

HTH
-pk

 

[engfelt]

Thanks alot for the tips, but it doesn't work anyway. When I ran
Scanost.exe I get an error that there is a virus that cannot be
removed. Any ideas how to locate the virus. Is it really a virus? I use
symantec AV on my client. The help-URL gives me nothing, it only
returns to normal support pages. I couldn't find "The item was found to
contain a virus"... either.

11:12:36 Error synchronizing folder
11:12:36 [80040119-544-50B-560]
11:12:36 The item was found to contain a virus that could not be
cleaned. For more information, contact your Microsoft Exchange
administrator.
11:12:36 Microsoft Exchange Information Store
11:12:36 For more information on this failure, click the URL below:
11:12:36
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-544-50b-560
11:12:36 Done
11:12:36 Performing integrity detection scan.

Best regards
Niklas

 

[engfelt]

I moved some messages around that date to a new sub-folder, and now it
works again. I guess there was some problems with these messages. A
pity that Outlook doesn't notifiy about it. I could still be sitting
there waiting in vain for new messages if I didn't know better.

Someone sent me some form to fill out and it was as a .dat attachement.
Perhaps that was the hickup.

I worked to access the folder from OWA 2000 and Outlook 2000 (citrix
windows 2000), but not from Outlook 2003 and Outlook 2007.

Best regards
Niklas

Thanks alot for the tips, but it doesn't work anyway. When I ran
Scanost.exe I get an error that there is a virus that cannot be
removed. Any ideas how to locate the virus. Is it really a virus? I use
symantec AV on my client. The help-URL gives me nothing, it only
returns to normal support pages. I couldn't find "The item was found to
contain a virus"... either.

11:12:36 Error synchronizing folder
11:12:36 [80040119-544-50B-560]
11:12:36 The item was found to contain a virus that could not be
cleaned. For more information, contact your Microsoft Exchange
administrator.
11:12:36 Microsoft Exchange Information Store
11:12:36 For more information on this failure, click the URL below:
11:12:36
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-544-50b-560
11:12:36 Done
11:12:36 Performing integrity detection scan.

Best regards
Niklas

Have you tried creating a *new* profile? Corrupted profiles can have odd
effects. Also, check the Scanpst and scanost tools.

Exit Outlook, go to Control Panel, Mail, and choose Profiles. Note the
account settings for the existing profile and use these in manually creating
the new profile. Set it to ask for a profile, and on restart check that
you can send and recieve properly.

Before attaching the old PST or OST file that contains that folder, locate
SCANPST.EXE and run it against that PST file.

HTH
-pk

 

[Kirill Palagin]

I have a problem with one folder in Outlook on one machine. After a
certain date (irrelevant, but it is 18th october 2006), no mails can be
seen in one folder. If I check from OWA it works fine. I see new
emails. I tried to upgrade to Outlook 2007 as well and it works just as
bad. I have tried to uninstall and re-install as well.

Is there some way to get rid of all settings in Outloo? I have tried to
switch over from cached mode to non-cached mode and back, but it
doesn't work either in cached or non-cached mode. I tried to delete the
..ost-file while in non-cached mode as well. It wasn't deleted
automatically.

I have also tried to delete the files under my profile:
Application Data\Microsoft\Outlook
Local Settings\Application Data\Microsoft\Outlook

I guess I could try to delete the whole Windows profile, but that seems
like a bad (time-consuming to get other settings back) workaround.

Any ideas how to get Outlook back to normal, unlock the folder or
whatever is needed?

Best regards
Niklas

Have you tried running outlook /CleanViews ?
If that does not help, go to that folder, View\Current
View\Arrange\Customize and see what filter is applied.

--
If my message is helpful, please help me by registering at www.openoffice.org and voting for the following issues:
http://www.openoffice.org/issues/show_bug.cgi?id=4904
http://www.openoffice.org/issues/show_bug.cgi?id=70753
http://www.openoffice.org/issues/show_bug.cgi?id=15220
http://www.openoffice.org/issues/show_bug.cgi?id=10931
http://www.openoffice.org/issues/show_bug.cgi?id=35579
http://www.openoffice.org/issues/show_bug.cgi?id=32785
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http://www.openoffice.org/issues/show_bug.cgi?id=67838
http://www.openoffice.org/issues/show_bug.cgi?id=39527
http://www.openoffice.org/issues/show_bug.cgi?id=64785

Thank you very much!

 

[thedude492]

Hi All,,
Bottle of aspirins later I am still baffled of what going on with outlook
express tried everything please help they are in folder but how does one
get the emails back into my outlook express and what exactly happened to
them in the first place

Best regards
Tracey

 

[Brian Tillman]

Hi All,,
Bottle of aspirins later I am still baffled of what going on with
outlook express tried everything please help they are in folder but
how does one get the emails back into my outlook express and what
exactly happened to them in the first place

This is a question for an Outlook Express newsgroup like
news://msnews.microsoft.com/microsoft.public.outlookexpress.general. See
this as well: http://www.oemailrecovery.com/outlook-express-recovery.html