Cannot print wide format HP CP1700

[tep]

Good evening,

With Vista, I cannot print A3 with that printer. With XP I can !
There is no help on the HP site or via google.

Who has the solution ?

Thanks,

Roger

 

[Cari \(MS-MVP\)]

Is this printer supposed to be able to print A3? Did you create a custom
sized page in the Forms (from the Toolbar, File, Server Properties, Forms
tab)?

 

[Alan Morris [MSFT]]

the printer description for the device (from HPW1B83L.GPD) does not include
A3.

the customsize is limited to 8.5 inch width

*Option: CUSTOMSIZE
{
*rcNameID: =RCID_DMPAPER_SYSTEM_NAME
*MinSize: PAIR(3600,6000)
*% 3 x 5
*MaxSize: PAIR(10200, 16800)
*% 8.5 x 18
*MaxPrintableWidth: 10200
*CenterPrintable?: TRUE


PS HP wrote this driver, they would be the one to write the solution. The
god news is this is fixed by HP but they don't have a supported why to get
this to their customers.

send me mail directly and I can send you the HP fixed file. remove the
online portion you see on my address.

alanmo
microsoft.com
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alan Morris [MSFT]]

this is a problem with the Paper Sizes defined in the GPD file for the
printer. This file is provided by HP for the driver that ships with Vista.

I have the text based file (also provided by HP) that has the corrected
Paper Size definitions.


The main cop out is MS (me included) are making HP provide a fix rather than
including the fix in a service pack and HP does not yet have a new download
that addresses the issue.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Bob Headrick]

I'm still trying using the suggestion from Alan Morris but have not yet
been able to "email him direct"
anyone reporting success in printing the larger paper?

Yes, lots of folks have had success with the patch from Alan. I can send a
copy with instructions, drop me an email at (e-mail address removed) with "Vista
CP1700" in the title.

Regards,
Bob Headrick, MS MVP Printing/Imaging

 

[Bob Headrick]

Bob,
got the bobh but after the "at" symbol is xxxx.

bobh at proaxis dot com or see
http://forums12.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1129787

Regards,
Bob Headrick, MS MVP Printing