Cannot print wide format HP CP1700

Discussion in 'Windows Vista Print / Fax / Scan' started by tep, Aug 8, 2008.

  1. tep

    tep Guest

    Good evening,

    With Vista, I cannot print A3 with that printer. With XP I can !
    There is no help on the HP site or via google.

    Who has the solution ?

    Thanks,

    Roger
     
    tep, Aug 8, 2008
    #1
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  2. Is this printer supposed to be able to print A3? Did you create a custom
    sized page in the Forms (from the Toolbar, File, Server Properties, Forms
    tab)?
    --
    Cari (MS-MVP) Printing & Imaging
    www.coribright.com/windows

    "tep" <> wrote in message
    news:489cadd2$0$2865$...
    > Good evening,
    >
    > With Vista, I cannot print A3 with that printer. With XP I can !
    > There is no help on the HP site or via google.
    >
    > Who has the solution ?
    >
    > Thanks,
    >
    > Roger
    >
    >
     
    Cari \(MS-MVP\), Aug 9, 2008
    #2
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  3. the printer description for the device (from HPW1B83L.GPD) does not include
    A3.

    the customsize is limited to 8.5 inch width

    *Option: CUSTOMSIZE
    {
    *rcNameID: =RCID_DMPAPER_SYSTEM_NAME
    *MinSize: PAIR(3600,6000)
    *% 3 x 5
    *MaxSize: PAIR(10200, 16800)
    *% 8.5 x 18
    *MaxPrintableWidth: 10200
    *CenterPrintable?: TRUE


    PS HP wrote this driver, they would be the one to write the solution. The
    god news is this is fixed by HP but they don't have a supported why to get
    this to their customers.

    send me mail directly and I can send you the HP fixed file. remove the
    online portion you see on my address.

    alanmo
    microsoft.com
    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "Cari (MS-MVP)" <> wrote in message
    news:...
    > Is this printer supposed to be able to print A3? Did you create a custom
    > sized page in the Forms (from the Toolbar, File, Server Properties, Forms
    > tab)?
    > --
    > Cari (MS-MVP) Printing & Imaging
    > www.coribright.com/windows
    >
    > "tep" <> wrote in message
    > news:489cadd2$0$2865$...
    >> Good evening,
    >>
    >> With Vista, I cannot print A3 with that printer. With XP I can !
    >> There is no help on the HP site or via google.
    >>
    >> Who has the solution ?
    >>
    >> Thanks,
    >>
    >> Roger
    >>
    >>

    >
     
    Alan Morris [MSFT], Aug 12, 2008
    #3
  4. this is a problem with the Paper Sizes defined in the GPD file for the
    printer. This file is provided by HP for the driver that ships with Vista.

    I have the text based file (also provided by HP) that has the corrected
    Paper Size definitions.


    The main cop out is MS (me included) are making HP provide a fix rather than
    including the fix in a service pack and HP does not yet have a new download
    that addresses the issue.



    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "cheng_me" <> wrote in message
    news:...
    >
    > The CP1700 from HP does offer page print sizes up to 13 x 19.
    > Vista does not offer these page sizes in the print dialog.
    > Many posts have pointed (incorrectly) at HP Their product, thier
    > driver. Come on that's a cop out. The CP1700 is a large format color
    > inkjet.
    > the software driver has the ability to print to the page size. Just
    > load 11x 17 into the paper feeder and print the largest paper you can-
    > it will print in vista at least mine does.
    > Redmond just can not see why anyone would want to print 11x17 thus it's
    > not a choice as a page size in the print dialog for vista. If it was
    > this would not be an issue. MS pointing fingers at HP for driver issues
    > is a cop out and the reason why Apple looks better and better every day.
    > When you charge someone $500 for a operating system you have to provide
    > some solutions not just point fingers.
    >
    >
    > --
    > cheng_me
     
    Alan Morris [MSFT], Aug 30, 2008
    #4
  5. tep

    Bob Headrick Guest

    "roumiller" <> wrote in message
    news:...
    >
    > I'm still trying using the suggestion from Alan Morris but have not yet
    > been able to "email him direct"
    > anyone reporting success in printing the larger paper?


    Yes, lots of folks have had success with the patch from Alan. I can send a
    copy with instructions, drop me an email at with "Vista
    CP1700" in the title.

    Regards,
    Bob Headrick, MS MVP Printing/Imaging
     
    Bob Headrick, Sep 30, 2008
    #5
  6. tep

    Bob Headrick Guest

    Bob Headrick, Oct 1, 2008
    #6
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