cannot open mmc

C

candulj

Hello,
I have XP pro SP3. when I select the disk defragmentation utility an empty
window appears without any error message. I first ran the sfc /scannow
utility successfully completing it without any messages. I then researched
the XP support forum and tried to open the services.msc snap-in with the
following error message.
"MMC could not create the snap-in. The snap-in might not have been installed
correctly.
Name: Services
CLSID: {58221C66-EA27-11CF-ADCF-00AA00A80033}
Please advise how to correct this. Thank you in advance.
Joe
 
G

Gerry

Joe

This type of problem can be the result of malware damage. What are your
anti-virus and anti-spyware arrangements?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
C

candulj

Hi Rich,
Thanks for your reply. I have allready tried to access Disk Degramenter
through MyComputer>Manage unsuccessfully. The window just remains blank. Any
suggestions?
 
C

candulj

Hi Gary,
Thank you for your reply. After renewing and installing Norton Internet
Security 2009 successfully. It report no know malware or spyware. Any
suggestions I'd appreciate. Thanks in advance.

Joe
 
G

Gerry

Joe

Malwarebytes' Anti-Malware
1.38 -freeware (if you upgrade you pay).
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Run Malwarebytes' and turn off your current anti-virus
before you do to avoid a conflict. Disregard the invitation on the web
site regarding the Registry Optimiser -a Registry Optimiser is not a
helpful utility.

Which version of MMC is involved?
http://en.wikipedia.org/wiki/Microsoft_Management_Console

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 

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