Cannot open jpg image

[s2w2k2]

I have taken some photos(.jpg format) from my digital camera Sony DSC W-170.
The image opens in Microsoft Photo Editor and Picture and Fax viewer in my
home computer. The jpg image does not open in my office computer. I have
installed the camera driver and software in my office computer, but still the
image does not open. The thumbnail image is also not displayed. When I select
Edit I get error message ""Paint cannot read this file. This is not a valid
bitmap or its format is not currently supported."

 

[John Inzer]

I have taken some photos(.jpg format) from my digital camera Sony DSC
W-170. The image opens in Microsoft Photo Editor and Picture and Fax
viewer in my home computer. The jpg image does not open in my office
computer. I have installed the camera driver and software in my
office computer, but still the image does not open. The thumbnail
image is also not displayed. When I select Edit I get error message
""Paint cannot read this file. This is not a valid bitmap or its
format is not currently supported."

============================================
I'm guessing the work computer can display other .jpg files?
If not...you may have an issue with File Associations.

Does the file still display the correct .jpg extension ?

Sounds like somewhere between your computer and work
the .jpg file may have become corrupted.

How did it get to work? E-mail, CD, Memory card, Flash
drive? Download from the camera? Sometimes...corruption
can develop when downloading from a camera if the
batteries are low. (That's one reason why it's best to use
a memory card and a card reader)

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[s2w2k2]

I can open other jpg images. The images are transmitted through email. I can
open the images with Irfanview, but it does not open otherwise(with XP
default programs). The images are not corrupted.File association is perfectly
fine. It opens even with Internet Explorer in my home computer. I guess
something is missing in my office computer.

Any help is appreciated.

 

[John Inzer]

I can open other jpg images. The images are transmitted through
email. I can open the images with Irfanview, but it does not open
otherwise(with XP default programs). The images are not
corrupted.File association is perfectly fine. It opens even with
Internet Explorer in my home computer. I guess something is missing
in my office computer.

Any help is appreciated.

=====================================================
OK..if you can open them with IrfanView...just resave them as .jpg again
with Irfan View...this will create new files that should open in your other
apps.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[s2w2k2]

I have tested it with Irfanview on my test machine. I am not allowed to use
3rd party software in Office. Is the office machine missing something ?

 

[John Inzer]

I have tested it with Irfanview on my test machine. I am not allowed
to use 3rd party software in Office. Is the office machine missing
something ?

===============================
Based on the fact that you stated the work
computer could view your other photos...
I still think the copy of the photo in question
on the Work computer may be corrupt.

Try resaving the file with IrfanView and try
the new file on the work computer.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[s2w2k2]

Corrupted image will not open in Irfanview either. It opens will all the
viewers in my home computer. Something is missing in office computer for it
to not open the image.

 

[John Inzer]

Corrupted image will not open in Irfanview either. It opens will all
the viewers in my home computer. Something is missing in office
computer for it to not open the image.

========================================================
You stated that the office computer would open other .jpg files.

So...instead of working with a file that appears to be corrupted.

E-mail another copy of the file from home to yourself at work and try it.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[s2w2k2]

Question is not of corrupted JPG images. What is missing in my office
computer that it cannot open JPG images taken from a camera ?If you require
any further information such as EXIF information of the photo, I am ready to
provide it.

 

[John Inzer]

Question is not of corrupted JPG images. What is missing in my office
computer that it cannot open JPG images taken from a camera ?If you
require any further information such as EXIF information of the
photo, I am ready to provide it.

========================================

This is getting confusing to say the least and I don't
think we are communicating well.

Did you resave the .jpg in IrfanView and try the new
version on the office computer?

You previously stated, "I can open other .jpg images."
Are you saying now that the 'office' computer will not
open 'any' of your .jpg images? If...yes...you may need
to reset your image file associations.

Maybe the following link will be useful:

Windows XP File Association Fixes
http://www.dougknox.com/xp/file_assoc.htm

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Gord Dibben]

I can verify John's solution.

I once had a bunch of jpgs taken with my Kodak Camera.

For some resson they were not recognized by Windows XP..........never did
figure out why.

Loaded into Irfanview and "converted" to jpg.

No problems after that.


Gord Dibben MS Excel MVP

 

[John Inzer]

I can verify John's solution.

I once had a bunch of jpgs taken with my Kodak Camera.

For some resson they were not recognized by Windows XP..........never
did figure out why.

Loaded into Irfanview and "converted" to jpg.

No problems after that.

============================
Hey Gord...

Thanks for the assistance, maybe now
the OP will try to resave the .jpg file.

Have you experimented with AutoCollage?
It's fun to play with:

Download Trial Version Of AutoCollage
http://research.microsoft.com/en-us/downloads/6f9325c6-cf4f-4408-8cab-8b1f0cabe0bb/default.aspx

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Gord Dibben]

Have not experimented with AutoCollage.

I'll have a look at it John.

Thanks

 

[John Inzer]

Have not experimented with AutoCollage.

I'll have a look at it John.

Thanks

=====================
Let me know what you think.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[s2w2k2]

Let me reiterate the issue. Some of the jpg images taken from Sony DSC W-170
camera does not open in Office Computer. It does not open with any of the
default players of Windows XP. It opes in Home computer even with the
Internet Explorer.

The issue is only with the jpg images taken from Sony DSC-W170.

The image opens in IrfanView in office computer, but we are not allowed to
install any 3rd party player in Office

I dont need to install XP File Association Fix as all jpg images other than
the one taken from Sony Camera opens.

I cant open the image in IrfanView and resave them as jpg, as there as lots
of images.

I think the office computer is missing something, which I am not able to
figure out.

 

[Young Snodgrass]

Hello John:

May I ask a question here?

Over the years I have heard stories of "different" versions of .jpg? In
other words, people have claimed that the Japanese having different .jpg
file formats than the version used in the USA.

I don't presently have any samples.

Can you comment on the possibility of different standards for .jpg files in
different countries?

Cordially yours,

Young Snodgrass

 

[John Inzer]

Hello John:

May I ask a question here?

Over the years I have heard stories of "different" versions of .jpg? In
other words, people have claimed that the Japanese having
different .jpg file formats than the version used in the USA.

I don't presently have any samples.

Can you comment on the possibility of different standards for .jpg
files in different countries?

Cordially yours,

Young Snodgrass

=================================
Yes, there are different types of JPEG files.
Have a look at the following article:

JPEG Format - About JPEG
and JPEG 2000 File Formats
http://tinyurl.com/32hxs4
or...
http://graphicssoft.about.com/od/formatsjpeg/JPEG_Format_About_JPEG_and_JPEG_2000_File_Formats.htm

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Young Snodgrass]

Hello John:

Thank-you! I had looked, but did not find your "source."

Also, "Thank-you" for letting me wander "off-subject."

Cordially yours,

Young Snodgrass

 

[John Inzer]

Hello John:

Thank-you! I had looked, but did not find your "source."

Also, "Thank-you" for letting me wander "off-subject."

Cordially yours,

Young Snodgrass

============================
You're welcome.

Thanks for the update.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[tombtomb]

The answer may very well be posted on a few other sites. Search for "jpegim32.flt".

Apparently, copying this and perhaps 1-2 other files from the same directory from the install disk into the appropriate folder in program files directory solves the problem of MS Photo Editor not being able to open jpg files.

In addition, I scoured the net to find out why MS Word would always give me an error as well when opening a Word document (yet allowed the document to open after clicking "yes" to the error announcement). By copying the files mentioned above, that happened to also fix the problem I had with Word.

I hope people do find this post.