cannot go online

[HELP!!!!!!!!!!!!!!!]

Hello Everybody,

I recently ran the Antispyware ( Beta 1 ). It showed 55
cases of spyware and recommened that I remove them. So, I
did. After I removed them, it asked to reboot. So , we
did.

But after, we rebooted , we could not access the internet.
I figured that it must be because we deleted something
that we should haven't. So , we went back and tried to
restore the things that we deleted . But we could not
find out how to do that.

Somebody , please tell us how to restore deleted items. If
not , please send us some suggestions as to how we can get
the internet working.

Awaiting your reply.
Thanks!!!!!!!!!!!!!!!!!!!! in advance.

 

[Bill Sanderson]

This is probably going to be quick and easy--check out this KB article:

http://support.microsoft.com/kb/892350

 

[HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!]

So, according to the article it says that I have to :

Use Registry Editor to export and delete the Winsock and
Winsock2 registry subkeys, and then remove and reinstall
TCP/IP on Microsoft Windows 2000

but it also says that using Registry Editor might cause
serious problems. I am not willing to take that risk.
Also the TCP/IP part also seems a bit complicated or
something that I would not usually do by myself.

This problem is for a single PC at home. Please tell me
some other ways (easier and safer ways) I can use to solve
the problem.

 

[Jupiter Jones [MVP]]

It sounds like you did not go to the correct article:
http://support.microsoft.com/kb/892350

Quoted below:
"1. Rebuild the Winsock LSP chain. To do this, follow these steps:a. Log on
to the Microsoft Windows XP workstation as an administrator.
b. Click Start, click Run, type cmd, and then click OK.
c. At the command prompt, type the following, and then press ENTER:
netsh Winsock reset
When the program is finished, you will receive the following message:
Successfully reset the Winsock Catalog. You must restart the machine in
order to complete the reset.
If you receive this message, go to step 1d.

If you are not logged in as an administrator, you will receive the following
error message:
Unable to reset the Winsock Catalog. Access is denied.
If you receive this message, log off the computer, and then log back on by
using an account with Administrator access. Typically, the first user
account that was created has Administrator access. Then, repeat steps 1b and
1c.
d. Restart your computer.

2. Test each of your third-party programs that are known to use LSPs.
3. Reinstall any malfunctioning third-party programs that are known to use
LSPs.

Windows XP, Windows XP SP1, and Windows 2000
To resolve this problem if you are running the release version of Microsoft
Windows XP, Microsoft Windows XP Service Pack 1 (SP1), or Microsoft Windows
2000, follow these steps:1. Rebuild the Winsock LSP chain. To do this,
follow the steps in the "Resolution" section of the following Microsoft
Knowledge Base article:
817571 You receive an "An operation was attempted on something that is not a
socket" error message when you try to connect to a network
2. Test each of your third-party programs that are known to use LSPs.
3. Reinstall any malfunctioning third-party programs that are known to use
LSPs. "

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

 

[shelly]

-----Original Message-----
Hello Everybody,

I recently ran the Antispyware ( Beta 1 ). It showed 55
cases of spyware and recommened that I remove them. So, I
did. After I removed them, it asked to reboot. So , we
did.

But after, we rebooted , we could not access the internet.
I figured that it must be because we deleted something
that we should haven't. So , we went back and tried to
restore the things that we deleted . But we could not
find out how to do that.

Somebody , please tell us how to restore deleted items. If
not , please send us some suggestions as to how we can get
the internet working.

Awaiting your reply.
Thanks!!!!!!!!!!!!!!!!!!!! in advance.
.
I have this same problem, how do I fix it.

 

[Bill Sanderson]

If you are on Windows 2000, there is some effort involved. If you would
prefer an automated tool, there are several third-party tools which can do
this job effectively and easily.

One of them is WinsockXPfix.exe.

Here's a reputable reference to a source and clear instructions for using
this tool:

http://www.iup.edu/house/resnet/winfix.shtm

 

[Bill Sanderson]

http://support.microsoft.com/kb/892350

 

[Outback]

Have you tried SYSTEM RESORE?