can not log on after running a malware removing program.

J

jim1234

After running some malware removal software to remove registary enteries put
there by malware alarm 2008. my daughter can not log into her computer. she
gets a welcome screen with administrator on it and when she clicks on it it
does something then goes back to the screen.

Also where can I find instructions on how to make a boot disk?
 
B

Bill Sanderson

Additionally, you can consider calling Microsoft Product Support Services.

Microsoft PSS has a free support line for problems of virus infection,
spyware, or problems apparently caused by a security patch.

In the U.S. or Canada, call 1-866-pcsafety.

In other parts of the world, call the nearest number for paid support and
ask for the free support as outlined above. The telephone call may not be
toll-free, but the help will be.
 

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