can not log on after running a malware removing program.

Discussion in 'Security and Anti-Spyware Community' started by jim1234, Jun 5, 2008.

  1. jim1234

    jim1234 Guest

    After running some malware removal software to remove registary enteries put
    there by malware alarm 2008. my daughter can not log into her computer. she
    gets a welcome screen with administrator on it and when she clicks on it it
    does something then goes back to the screen.

    Also where can I find instructions on how to make a boot disk?
     
    jim1234, Jun 5, 2008
    #1
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  2. jim1234

    Dave M Guest

    She can try booting to last known good configuration:
    http://support.microsoft.com/kb/315222
    Create a Bootable floppy disk instructions:
    http://support.microsoft.com/kb/305595
    --

    Regards, Dave


    jim1234 wrote:
    > After running some malware removal software to remove registary enteries
    > put
    > there by malware alarm 2008. my daughter can not log into her computer.
    > she
    > gets a welcome screen with administrator on it and when she clicks on it
    > it
    > does something then goes back to the screen.
    >
    > Also where can I find instructions on how to make a boot disk?
     
    Dave M, Jun 5, 2008
    #2
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  3. Additionally, you can consider calling Microsoft Product Support Services.

    Microsoft PSS has a free support line for problems of virus infection,
    spyware, or problems apparently caused by a security patch.

    In the U.S. or Canada, call 1-866-pcsafety.

    In other parts of the world, call the nearest number for paid support and
    ask for the free support as outlined above. The telephone call may not be
    toll-free, but the help will be.

    "jim1234" <> wrote in message
    news:...
    > After running some malware removal software to remove registary enteries
    > put
    > there by malware alarm 2008. my daughter can not log into her computer.
    > she
    > gets a welcome screen with administrator on it and when she clicks on it
    > it
    > does something then goes back to the screen.
    >
    > Also where can I find instructions on how to make a boot disk?
     
    Bill Sanderson, Jun 5, 2008
    #3
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