Both DVD /CD Drives have a code 19

[Guest]

Hi fella's, both my CD/DVD drives are failing to update properly....."Windows
cannot start this hardware device because its configuration information (in
the registry) is incomplete or damaged. (Code 19)".
I need help in trying to fix this PLEASE !!!!

 

[Rick Rogers]

Hi,

Follow the steps in method 2 here, it's the same in Vista as in XP:
http://support.microsoft.com/kb/314060

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Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com