Blue screen microcom usb 56k travel/s

[JP Du Plessis]

Hello
I have a microcom usb 56k travel/s witch i have use in Vista RC1 with no
problems. Yesterday I upgrade (clean install) Vista Ultimate
6.0.6000.2.0.0.256.1. Now after I install the modem driver and reboot I
get a blue screen. This goes on until I unplug the modem then every
thing is fine.See mini dump

Product
Windows

Problem
Shut down unexpectedly

Date
2007/05/24 21:11

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1078

Files that help describe the problem (some files may no longer be available)
Mini052407-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 1000007e
BCP1: C0000005
BCP2: 81883BC5
BCP3: 82216788
BCP4: 82216484
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

The driver is for W2K3 no vista driver available. I update from windows
update to smartUSB56 modem witch the update recommended but the same
problem happens. Every time I reboot I get a blue screen until I unplug
the modem. After I boot and I plug the modem in I can then use the modem
and connect to the internet as long as I don't reboot.

System Info

OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JPDUPLESSIS-PC
System Manufacturer GBT___
System Model NVDAACPI
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, 2200 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F3, 2006/10/11
SMBIOS Version 2.3
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale South Africa
Hardware Abstraction Layer Version = "6.0.6000.16386"
User Name JPDuPlessis-PC\JP Du Plessis
Time Zone South Africa Standard Time
Total Physical Memory 2,046.94 MB
Available Physical Memory 1.12 GB
Total Virtual Memory 4.22 GB
Available Virtual Memory 3.15 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys

Any help will be appreciated
Jan

 

[Guest]

JP Du Plessis,

I don't have a 100% sure fire answer, but try the following, if you haven't
already: In Device Manager, remove the device totally, and then unplug it
from the PC. Now reboot and then shutdown again without connecting the modem
to the PC. Before starting up (rebooting), connect the device to the PC and
boot. The idea is to get Vista to recognize and install the device
correctly. If Vista cannot find drivers after you do this, then reinstall
the drivers you say work with Vista. Let us know what happens. We like to
know, too.

feddy

 

[JP Du Plessis]

JP Du Plessis,

I don't have a 100% sure fire answer, but try the following, if you haven't
already: In Device Manager, remove the device totally, and then unplug it
from the PC. Now reboot and then shutdown again without connecting the modem
to the PC. Before starting up (rebooting), connect the device to the PC and
boot. The idea is to get Vista to recognize and install the device
correctly. If Vista cannot find drivers after you do this, then reinstall
the drivers you say work with Vista. Let us know what happens. We like to
know, too.

feddy

Freddy
I have tried what you sugessted. Still the same problem. If the modem is
plug in before boot Vista crash with blue screen. If modem is unplug
then Vista boot fine. After boot you can plug the modem in and vista
install the driver. You can then connect to the internet fine till the
next reboot. I have tried three different usb ports and two different
modems (Duxbury and microcom).

Another problem I find is when I right click on the taskbar and click
on Task manager a error message pop up the task manager has stop
working. Error detail below. After I click close program a window pop up
saying that Data Execution Prevention has close Task manager.


Problem Event Name: BEX
Application Name: taskmgr.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0b0
Fault Module Name: taskmgr.exe
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549b0b0
Exception Offset: 00001631
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1078
Additional Information 1: c2d3
Additional Information 2: 611db61ab980c0f21388f6623a6cb320
Additional Information 3: da37
Additional Information 4: ad32ed78fa8c5da9cb78abc408c8552c

Jan

 

[Guest]

Jp Du Plessis,

OK, lets try something else. Try checking a Vista report for specific
errors and corrective measures to take: Click on Start (icon) and select All
Programs. Then, select
Maintenance > Problem Reports and Solutions. When that report opens, select
from among the Tasks on the left margin and elsewhere. Here you may see
specific information about what caused your problem. If you get some insight
from the report, take the corrective action suggested in the report. Just
something to try, since Vista logs errors and hopefully it will in this case.

 

[JP Du Plessis]

Jp Du Plessis,

OK, lets try something else. Try checking a Vista report for specific
errors and corrective measures to take: Click on Start (icon) and select All
Programs. Then, select
Maintenance > Problem Reports and Solutions. When that report opens, select
from among the Tasks on the left margin and elsewhere. Here you may see
specific information about what caused your problem. If you get some insight
from the report, take the corrective action suggested in the report. Just
something to try, since Vista logs errors and hopefully it will in this case.

I did check the Problem Report and solutions and send it to
Microsoft.The only solution is to install the
usbsmart modem on the update site.Witch i did with the same problem.The
task manager problem
have no solution.I have all ready activate Vista so if I reinstall the
licence will show as in use.
Jan

 

[Guest]

JP Du Plessis,

I can think of only one more thing to try. Have you contacted the
manufacturer or vendor of the microcom USB device? You'd think they would
have a solution for using their hardware with Vista. Anyone else?