blank screen after shutdown/restart

C

cal

I just had XP home installed (clean). When I hooked up
my monitor, the windows xp screen came up and loaded but
then the monitor screen went blank. They fixed it by by-
passing the plug and play and specifying the name of the
monitor manually (it was an older monitor). After that,
it worked, until I used the shut down/restart option.
Every time I do that, when it restarts, the monitor
screen goes blank again. If I use the on/off switch on
the processor to shut down and turn it back on with that
switch, it works fine. Then they told me my monitor was
too small (14in screen) to work with xp, so i got a new
17inch screen monitor and it is still doing the same
thing. This is really frustrating and not good for the
computer to be shut down and restarted this way, I'm
sure. Any suggestions...? Cant find this problem
anywhere and it seems like for the price I paid for this
software, I should be able to talk to a real microsoft
person....
...
 
J

Joseph Conway [MSFT]

Cal

What kind of hardware are you running XP on specifically? What video card
and what new monitor? What kind of motherboard is in the machine?

Sound to me like there is most likely a power management issue due to the
fact that you're running on older hardware. You said that you had XP
installed for you, where was it installed? Do you happen to know what HAL
they specified when they installed the machine?

I believe that XP has built in support for two incidents so you could call
Microsoft and get some phone assistance on this, check the documentation of
your software. If it was purchased via an OEM, then they would be your
support outlet.

Joseph W. Conway, MCSE
Windows 9x/NT/2000/XP/2003 Server Group

This posting is provided "AS IS" with no warranties, and confers no rights.
 
C

Cal

Hi! Thank you for your response...I'm not a real tech
whiz but I'll try to answer the questions you asked! I
have an HP 8760C. My monitor is a Samsung Sync Master
763mb/713mb, 17 inch screen. My computer is a Pentium
III, 732 mhz with 512 mb of RAM. It says something about
an ACPI. I am not sure how to find information on the
video card...is that the same thing as a display
adaptor? If so, it is NVIDIA Vanta/Vanta LT (Microsoft
Corporation). The only thing I could find about a
motherboard was by going to control panel-system
properties-hardware-device manager-system devices-
motherboard resources. When I clicked on that it brought
up a screen that said Device Type: System devices
Manufacturer: Standard System Devices
Location: on VIA Tech PCI to ISA bridge
No drivers installed.

I hope this helps...The pc itself is only about 2 years
old. They installed Windows XP at Best Buy and they
haven't got a clue why it is doing this. They told me I
needed a new monitor, so I bought one and it still
doesn't work. I am not sure what HAL is...if you could
tell me that, I might be able to find out. Also tried MS
support...they tried a bunch of stuff that doesn't work.
Please let me know if you have any suggestions...I really
appreciate your help!

-----Original Message-----
Cal

What kind of hardware are you running XP on specifically? What video card
and what new monitor? What kind of motherboard is in the machine?

Sound to me like there is most likely a power management issue due to the
fact that you're running on older hardware. You said that you had XP
installed for you, where was it installed? Do you happen to know what HAL
they specified when they installed the machine?

I believe that XP has built in support for two incidents so you could call
Microsoft and get some phone assistance on this, check the documentation of
your software. If it was purchased via an OEM, then they would be your
support outlet.

Joseph W. Conway, MCSE
Windows 9x/NT/2000/XP/2003 Server Group

This posting is provided "AS IS" with no warranties, and
confers no rights.
 

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