Attached picture is only showing in email body - Error message if clicked at attachment itself!

[Philippe [Switzerland]]

Hello there,

Indeed, a very strange thing happens lately on my WM:
When I receive an email with an attached picture (.jpg),
it shows up within the email body itself...but when I want
to click directly at such attachment, the following error
message pops up: ""Windows cannot find .........jpg.
Make sure you typed the name correctly.""

So it seems that by trying to open it, my system is then
actually...SEARCHING for this specific picture within my
folders/files, INSTEAD of open it up directly at this spe-
cific location; ie. on this received email itself!

Mind you, this error does not appear on another user a/c
on same PC; so I guess there must be "a faulty path"
somewhere on my very own user account...or??

Anyway, for any valuable tips I'd be now very grateful...

Regards,
Philippe

 

[Philippe [Switzerland]]

PS:
Note that when I right-click such picture-attachment and safe it
first in my (standard) Picture Folder, no problem to open it up!
I'm using the program "Windows Live Photo Gallery", but even
when I changed it temporarily to "Paint" (for example only),
same error occurs with such attachment on an email.
On the other hand I encounter no problem at all to open up a
".doc" or ".pdf" file received as an attachment in an email.

 

[Philippe [Switzerland]]

2nd PS:
Just noticed now that when I happen to receive an attached pic-
ture with its extension ".gif", then it opens up flawlessly at once!
So I assume that the path (wherever it is located) for such email
attachment with this extension ".jpg" is currently at fault...
Bye, Philippe.

 

[Gary VanderMolen]

Sounds like an issue with the file association for .jpg files.
Try this fix:
http://www.winhelponline.com/articles/105/1/File-association-fixes-for-Windows-Vista.html

 

[Philippe [Switzerland]]

Gary, thanks very much for having responded to my query!
Well, I did follow the instructions given on this link of yours
....but unfortunately to no avail.
You see, I can open any jpg-picture stored anywhere on my
system...except when it happens to be attached on an email.
So I agree that it has to be "an issue with the file association"
but the error must be lying within "a path" at WM itself...no??
Best regards, Philippe.Sounds like an issue with the file association for .jpg files.
Try this fix:
http://www.winhelponline.com/articles/105/1/File-association-fixes-for-Windows-Vista.html

 

[Gary VanderMolen]

Yes, I understood that you have no problem opening .jpg
files outside of Windows Mail. I was hoping the fix in that link
would repair WM's interaction with the file association.

The only other suggestion I have is to give Windows Live Mail
a try: http://download.live.com/wlmail

 

[Steve Cochran]

Check for 3rd party software interference: see point 3 here
www.oehelp.com/OETips.aspx#3

steve

 

[Philippe [Switzerland]]

Dear Gary and Steve,
I surely did very much appreciate your assistance!
And now I'm happy to announce that I was able to
solve this problem of mine in a "rather simple way":
I applied a previous...Restore Point (of last week)!
Actually I think that Steve was right in his assumption
about such a 3rd party software interference; indeed:
Unlike all the other users having the SAME problem,
I did NOT obtain this typical standard error message
"This file does not have a program associated", but:
"Windows cannot find ........jpg. Make sure you typed
the name correctly".
With best regards to BOTH of you from Switzerland,
Philippe

 

[Gary VanderMolen]

There are three security programs that seem to cause
all sorts of similar problems in Windows Mail:
Norton, McAfee, and Trend Micro antivirus. Which one
are you running? Make sure your antivirus is not
configured to scan emails.

 

[Philippe [Switzerland]]

Nope Gary, I've got none of your listed security programs.
I'm actually currently using only "ZoneAlarm" as protection.
Beside, I did...NOT encounter this kind of problem when
I logged into another user accound (eg. Guest); okay.
Regards, Philippe.There are three security programs that seem to cause
all sorts of similar problems in Windows Mail:
Norton, McAfee, and Trend Micro antivirus. Which one
are you running? Make sure your antivirus is not
configured to scan emails.

 

[Gary VanderMolen]

"Zone Alarm" comes in various versions, from a firewall only
to a full Security Suite which includes antivirus and antispyware
modules.
The only way you can rule it out as the source of your problem
is to do a trial uninstall.

 

[Philippe [Switzerland]]

Oh, I see...
Well, at least for now that "all is fine again", I can't test
your suggestion by uninstalling my "Zone Alarm"
(which is, mind you, only its free "simple" version).
But should this error occur again in the future, I'll
then certainly remember your advice; thank you!
So bye for now, Philippe."Zone Alarm" comes in various versions, from a firewall only
to a full Security Suite which includes antivirus and antispyware
modules.
The only way you can rule it out as the source of your problem
is to do a trial uninstall.

 

[Gary VanderMolen]

You're very welcome, Philippe.