ATI External Event Utility EXE Module has encountered a problem an

Discussion in 'Windows XP Work Remotely' started by Guest, Apr 14, 2007.

  1. Guest

    Guest Guest

    Hi!

    On a desktop PC with an on-board VGA that uses ATI Radeon Xpress 200
    chipset I installed MS Windows XP Pro. x64 Edition + SP2 and
    the ATI Catalyst Software Suite ver. 7.3 (the latest available at
    http://ati.amd.com/support/driver.html).

    When a user logs on remotely to that PC (using the Remote Desktop Connection)
    the Windows always reports that
    "ATI External Event Utility EXE Module has encountered a problem and needs
    to close".
    (If the user logs on locally, then the error does not occur.)

    In the Event Log I can find the following events related to that error
    (in order of appearance):

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7034
    Description:
    The Ati HotKey Poller service terminated unexpectedly. It has done this 1
    time(s).

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Description:
    Faulting application ati2evxx.exe, version 6.14.10.4162, faulting module
    ntdll.dll, version 5.2.3790.3959, fault address 0x0000000000037ad9.

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Description:
    Fault bucket 00312895.

    Event Type: Information
    Event Source: DrWatson
    Event Category: None
    Event ID: 4097
    Description:
    The application, C:\WINDOWS\system32\Ati2evxx.exe, generated an application
    error The error occurred on 04/11/2007 @ 11:07:51.115 The exception generated
    was c0000005 at address 0000000077EF7AD9 (ntdll!RtlInitAnsiString)


    I contacted the ATI Customer Care about that issue and they replied
    that they couldn't help as the faulting module appears to be ntdll.dll
    which is part of the operating system kernel.

    As the problem is annoying to the user, I disabled the service because
    it is useless actually (no hotkeys are used for configuring the ATI
    display properties).

    Robert Premuz
     
    Guest, Apr 14, 2007
    #1
    1. Advertisements

  2. Guest

    Jeremy V Guest

    Same thing when i updated to the latest driversyesterday

    I get the same thing when it comes to RDP'ing to my machine at home. This has only been a problem when i updated to the catalyst 8.1 so its not windows fault. The technicians always point fingers at the other company because its there issue. I did not have any problem when i was running Catalyst 7.5.
    Hope that ATI can fess up to this error otherwise i will go nvidia :)
     
    Jeremy V, Nov 6, 2008
    #2
    1. Advertisements

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. Anne Onimos

    RDP Clip Monitor has encountered an error and needs to close

    Anne Onimos, Aug 1, 2003, in forum: Windows XP Work Remotely
    Replies:
    2
    Views:
    12,114
    Anne Onimos
    Aug 15, 2003
  2. Guest

    Another wireless lan utility is communicating

    Guest, Dec 23, 2003, in forum: Windows XP Work Remotely
    Replies:
    1
    Views:
    705
    Guest
    Dec 23, 2003
  3. Guest
    Replies:
    0
    Views:
    342
    Guest
    Feb 12, 2004
  4. Michael Ninos

    mstsc.exe has gererated errors

    Michael Ninos, Jul 18, 2004, in forum: Windows XP Work Remotely
    Replies:
    4
    Views:
    282
    Bill Sanderson
    Jul 19, 2004
  5. Guest
    Replies:
    0
    Views:
    1,014
    Guest
    Oct 21, 2004
Loading...

Share This Page