G
Guest
Hi!
On a desktop PC with an on-board VGA that uses ATI Radeon Xpress 200
chipset I installed MS Windows XP Pro. x64 Edition + SP2 and
the ATI Catalyst Software Suite ver. 7.3 (the latest available at
http://ati.amd.com/support/driver.html).
When a user logs on remotely to that PC (using the Remote Desktop Connection)
the Windows always reports that
"ATI External Event Utility EXE Module has encountered a problem and needs
to close".
(If the user logs on locally, then the error does not occur.)
In the Event Log I can find the following events related to that error
(in order of appearance):
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Description:
The Ati HotKey Poller service terminated unexpectedly. It has done this 1
time(s).
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application ati2evxx.exe, version 6.14.10.4162, faulting module
ntdll.dll, version 5.2.3790.3959, fault address 0x0000000000037ad9.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Description:
Fault bucket 00312895.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Description:
The application, C:\WINDOWS\system32\Ati2evxx.exe, generated an application
error The error occurred on 04/11/2007 @ 11:07:51.115 The exception generated
was c0000005 at address 0000000077EF7AD9 (ntdll!RtlInitAnsiString)
I contacted the ATI Customer Care about that issue and they replied
that they couldn't help as the faulting module appears to be ntdll.dll
which is part of the operating system kernel.
As the problem is annoying to the user, I disabled the service because
it is useless actually (no hotkeys are used for configuring the ATI
display properties).
Robert Premuz
On a desktop PC with an on-board VGA that uses ATI Radeon Xpress 200
chipset I installed MS Windows XP Pro. x64 Edition + SP2 and
the ATI Catalyst Software Suite ver. 7.3 (the latest available at
http://ati.amd.com/support/driver.html).
When a user logs on remotely to that PC (using the Remote Desktop Connection)
the Windows always reports that
"ATI External Event Utility EXE Module has encountered a problem and needs
to close".
(If the user logs on locally, then the error does not occur.)
In the Event Log I can find the following events related to that error
(in order of appearance):
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Description:
The Ati HotKey Poller service terminated unexpectedly. It has done this 1
time(s).
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application ati2evxx.exe, version 6.14.10.4162, faulting module
ntdll.dll, version 5.2.3790.3959, fault address 0x0000000000037ad9.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Description:
Fault bucket 00312895.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Description:
The application, C:\WINDOWS\system32\Ati2evxx.exe, generated an application
error The error occurred on 04/11/2007 @ 11:07:51.115 The exception generated
was c0000005 at address 0000000077EF7AD9 (ntdll!RtlInitAnsiString)
I contacted the ATI Customer Care about that issue and they replied
that they couldn't help as the faulting module appears to be ntdll.dll
which is part of the operating system kernel.
As the problem is annoying to the user, I disabled the service because
it is useless actually (no hotkeys are used for configuring the ATI
display properties).
Robert Premuz
