An unhandled win32 exception occurred in explorer.exe [2972]

[Jayesh Modha]

Hi,

I have windows xp media center edition 2002 Service Pack 2 on my
laptop. Since last few days whenever I try to access my hard drive
(Example : C:\Photos\USA\) I get unhandled exception. After I click
on OK button on pop up message, windows environment goes away for few
seconds (only desktop with no icons gets visible) and comes back. I
search on net but could not find any useful information. Here is error
message pop up.

---------------------------
Visual Studio Just-In-Time Debugger
---------------------------
An unhandled win32 exception occurred in explorer.exe [2972]. Just-In-
Time debugging this exception failed with the following error: No
installed debugger has Just-In-Time debugging enabled. In Visual
Studio, Just-In-Time debugging can be enabled from Tools/Options/
Debugging/Just-In-Time.

Check the documentation index for 'Just-in-time debugging, errors' for
more information.
---------------------------
OK
---------------------------

I don't have visual studio installed on my laptop.
Please help.

Thanks,
Jayesh Modha

 

[pcbutts1 [MS MVP]]

Try my Windows Explorer Shell fix tool. Download it here
http://pcbutts1.com/downloads/tools/tools.htm

 

[MowGreen [MVP]]

See if the VS7Debug folder is resident:

Program Files\Common Files\Microsoft Shared\VS7Debug

If yes, then use this registry edit to eliminate the unhandled exception
AFTER you've exported the Winlogon subkey:
http://support.microsoft.com/kb/811191

Right click Winlogon and choose Export.
Name the .reg file Winlogon
IF any issue emerges after editing Winlogon, then just right click the
Winlogon.reg and choose Merge to restore it's data.

While you're editing the Shell data, suggest you check
Userinit. If it's data has anything besides the following

C:\WINDOWS\system32\userinit.exe,

Please post what's been added. Malware likes to 'play' in that area.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Jayesh Modha]

See if the VS7Debug folder is resident:

Program Files\Common Files\Microsoft Shared\VS7Debug

If yes, then use this registry edit to eliminate the unhandled exception
AFTER you've exported the Winlogon subkey:http://support.microsoft.com/kb/811191

Right click Winlogon and choose Export.
Name the .reg file Winlogon
IF any issue emerges after editing Winlogon, then just right click the
Winlogon.reg and choose Merge to restore it's data.

While you're editing the Shell data, suggest you check
Userinit. If it's data has anything besides the following

C:\WINDOWS\system32\userinit.exe,

Please post what's been added. Malware likes to 'play' in that area.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Hi,

I have windows xp media center edition 2002 Service Pack 2 on my
laptop. Since last few days whenever I try to access my hard drive
(Example : C:\Photos\USA\) I get unhandled exception. After I click
on OK button on pop up message, windows environment goes away for few
seconds (only desktop with no icons gets visible) and comes back. I
search on net but could not find any useful information. Here is error
message pop up.

---------------------------
Visual Studio Just-In-Time Debugger
---------------------------
An unhandled win32 exception occurred in explorer.exe [2972]. Just-In-
Time debugging this exception failed with the following error: No
installed debugger has Just-In-Time debugging enabled. In Visual
Studio, Just-In-Time debugging can be enabled from Tools/Options/
Debugging/Just-In-Time.

Check the documentation index for 'Just-in-time debugging, errors' for
more information.

I don't have visual studio installed on my laptop.
Please help.

Thanks,
Jayesh Modha

Hi Movgreen,

This is pretty much near to the problem I have.
Only thing missing I don't the value of key "Shell" to value specified
in http://support.microsoft.com/kb/811191
The solution posted is just change the value of "Shell" to
"explorer.exe".
I already have this value for "Shell" key.
The value of "Userinit" key is "C:\WINDOWS\system32\userinit.exe,".
Don't know what to do now.


Thanks,
Jayesh Modha

 

[MowGreen [MVP]]

The issue *may* be related to the .NET Framework that is native to MCE
2002, Jayesh, and not to Visual Studio.
Please see this:

How to repair the .NET Framework 1.0 that ships as part of the OS on
Media Center and Tablet PC
http://blogs.msdn.com/astebner/archive/2005/09/01/459631.aspx

That's about the best I can come up with for this issue. There is a MCE
newsgroup you could post to if the above does not resolve this issue:
http://www.microsoft.com/communitie...1f7-de11-4ece-976c-69321a303748&lang=en&cr=US

HTH

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

See if the VS7Debug folder is resident:

Program Files\Common Files\Microsoft Shared\VS7Debug

If yes, then use this registry edit to eliminate the unhandled exception
AFTER you've exported the Winlogon subkey:http://support.microsoft.com/kb/811191

Right click Winlogon and choose Export.
Name the .reg file Winlogon
IF any issue emerges after editing Winlogon, then just right click the
Winlogon.reg and choose Merge to restore it's data.

While you're editing the Shell data, suggest you check
Userinit. If it's data has anything besides the following

C:\WINDOWS\system32\userinit.exe,

Please post what's been added. Malware likes to 'play' in that area.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Hi,

I have windows xp media center edition 2002 Service Pack 2 on my
laptop. Since last few days whenever I try to access my hard drive
(Example : C:\Photos\USA\) I get unhandled exception. After I click
on OK button on pop up message, windows environment goes away for few
seconds (only desktop with no icons gets visible) and comes back. I
search on net but could not find any useful information. Here is error
message pop up.

---------------------------
Visual Studio Just-In-Time Debugger
---------------------------
An unhandled win32 exception occurred in explorer.exe [2972]. Just-In-
Time debugging this exception failed with the following error: No
installed debugger has Just-In-Time debugging enabled. In Visual
Studio, Just-In-Time debugging can be enabled from Tools/Options/
Debugging/Just-In-Time.

Check the documentation index for 'Just-in-time debugging, errors' for
more information.

I don't have visual studio installed on my laptop.
Please help.

Thanks,
Jayesh Modha

Hi Movgreen,

This is pretty much near to the problem I have.
Only thing missing I don't the value of key "Shell" to value specified
in http://support.microsoft.com/kb/811191
The solution posted is just change the value of "Shell" to
"explorer.exe".
I already have this value for "Shell" key.
The value of "Userinit" key is "C:\WINDOWS\system32\userinit.exe,".
Don't know what to do now.


Thanks,
Jayesh Modha