Adware and spyware removal

[Jeff]

Can anybody direct me to the problem i am having ridding
my XP system of adware and spyware? I ran the "free"
scan and apparantly was tricked into having them
installed. Thwon't allow me to remove them and instead
more advertising pops-up. It's fouling up everything,
making things run slow, just to name a few. I just
bought the 2004 Norton antivirus and it has helped some,
like currently the pop-up blocker is not going crazy
blocking http: ixt.biz, but things are still slow. Any
suggestions?

 

[Guest]

As a starting point you might want to look at:
Ad-aware www.lavasoftusa.com
CWShredder and HiJackThis http://www.spywareinfo.com/~merijn/
There are definitely some tools that may help.
And there are plenty others, but those usually do the trick for me.
Mind you, these tools don't dismiss you from looking at their results and
*carefully* remove stuff that is obviously malware.
Stuff you don't recognize off hand as being malware, leave it for now, it
might be genuine!

 

[Bruce Chambers]

Greetings --

There are at least three varieties of pop-ups, and the solutions
vary accordingly. Which specific type(s) is troubling you?

1) Does the title bar of these pop-ups read "Messenger Service?"

This type of spam has become quite common over the past several
months, and unintentionally serves as a valid security "alert." It
demonstrates that you haven't been taking sufficient precautions while
connected to the Internet. Your data probably hasn't been compromised
by these specific advertisements, but if you're open to this exploit,
you may well be open to other threats, such as the Blaster Worm that
recently swept cross the Internet. Install and use a decent,
properly configured firewall. (Merely disabling the messenger
service, as some people recommend, only hides the symptom, and does
little or nothing to truly secure your machine.) And ignoring or just
"putting up with" the security gap represented by these messages is
particularly foolish.

Messenger Service of Windows
http://support.microsoft.com/default.aspx?scid=KB;en-us;168893

Messenger Service Window That Contains an Internet Advertisement
Appears
http://support.microsoft.com/?id=330904

Stopping Advertisements with Messenger Service Titles
http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp

Blocking Ads, Parasites, and Hijackers with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

Oh, and be especially wary of people who advise you to do nothing
more than disable the messenger service. Disabling the messenger
service, by itself, is a "head in the sand" approach to computer
security. The real problem is _not_ the messenger service pop-ups;
they're actually providing a useful, if annoying, service by acting as
a security alert. The true problem is the unsecured computer, and
you've been advised to merely turn off the warnings. How is this
helpful?

2) For regular Internet pop-ups, you might try the free 12Ghosts
Popup-killer from http://12ghosts.com/ghosts/popup.htm, Pop-Up Stopper
from http://www.panicware.com/, or the Google Toolbar from
http://toolbar.google.com/, which is what I use.

3) To deal with pop-ups caused by any sort of "adware" and/or
"spyware,"such as Gator, Comet Cursors, Xupiter, Bonzai Buddy, or
KaZaA, and their remnants, that you've deliberately (but without
understanding the consequences) installed, two products that are
quite effective (at finding and removing this type of scumware) are
Ad-Aware from www.lavasoft.de and SpyBot Search & Destroy from
www.safer-networking.org/. Both have free versions. It's even
possible to use SpyBot Search & Destroy to "immunize" your system
against most future intrusions. I use both and generally perform
manual scans every week or so to clean out cookies, etc.


Bruce Chambers
--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. - RAH