Add/Remove Programs in Control Panel opens blank page

[Sirman Celayir]

On my Win2000 setup with all Critical and Recommended
updates to date, when I click on the Add/Remove Programs
icon, I get a completely blank page. Why and How do I
correct this? The following may also help you to answer.

1) Occasionally I get a message that says "mshta.exe has
generated errors and will be closed by Windows." There
are 2 listings of this file, one (older) in System32, the
other in ServicePackFiles.

2) I maintain an image copy of the entire partition. On
the copy Add/Remove works. When I copy the same onto the
first partition, it does NOT on the latter. Curious...

Please send a reply to my email address too. Thanks,

Sirman

 

[Carrie Garth \(MVP\)]

Hi Sirman,

Try using the System File Checker to repopulate the %SystemRoot%\System32\Dllcache
folder and then scan all protected system files and replace incorrect versions with
correct Microsoft versions. For more information, see the following Microsoft
Knowledge Base Articles:

KB285195 - Mshta.exe Error Message Appears When You Start the Add/Remove Programs
Tool in Control Panel
http://support.microsoft.com/?scid=285195

KB222471 - Description of the Windows System File Checker Tool
http://support.microsoft.com/?scid=222471

And if you are running a version of Windows 2000 earlier than Windows 2000 Service
Pack 4 (SP4), see:

KB814510 - The SFC -SCANNOW Command May Overwrite Hotfix Files
http://support.microsoft.com/?scid=814510

--
Carrie Garth, Microsoft MVP for Windows 2000
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- c x g

: "Sirman Celayir" <scelayir AT juno.com>
: Wrote in message : Sent: Thursday, August 14, 2003 08:02 PM
: On my Win2000 setup with all Critical and Recommended
: updates to date, when I click on the Add/Remove Programs
: icon, I get a completely blank page. Why and How do I
: correct this? The following may also help you to answer.
:
: 1) Occasionally I get a message that says "mshta.exe has
: generated errors and will be closed by Windows." There
: are 2 listings of this file, one (older) in System32, the
: other in ServicePackFiles.
:
: 2) I maintain an image copy of the entire partition. On
: the copy Add/Remove works. When I copy the same onto the
: first partition, it does NOT on the latter. Curious...
:
: Please send a reply to my email address too. Thanks,
:
: Sirman