2000 pro will NOT shut down or restart

[Len in Colorado]

Hi all. ANY help will be appreciated. Upon doing: START,
SHUTDOWN the computer will shut down open programs and
then go to black screen. The monitor goes into sleep mode
normally BUT the computer does NOT turn off as normal.
MUST unplug computer to turn off fully. Also, when
attempting RESTART it does the same thing. MUST use reset
button to get computer to restart. This ALL happened after
installing Roxio EZ CD CREATOR 6.0. Now it is UNinstalled
but the problem lingers. Any clues? Thanks in advance! Len

 

[JeffO]

Roxio sux. Their interface is the best in the industry but
they alter the registry and the OS in such a way that they
can blue-screen your computer. Bad Roxio! Bad!
They also leave trash behind after uninstalling.

Start regedit and go to here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{
4D36E965-E325-11CE-BFC1-08002BE10318}
Look for UpperFilters and LowerFilters.
You can usually delete them.
Roxio puts cdr4_2k in UpperFilters.
It puts Cdralw2k and Pwd_2k in the LowerFilters. Get rid
of these.
In fact, I wrote a REG file that cleans up Roxio from the
registry pretty well. You could cut and paste the stuff
between asterisks below into a Notepad text document and
name the file "CleanRoxio.reg". Double-click the file.
It'll delete the Roxio keys.
**********************
REGEDIT4

[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2
k]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4vs
d]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw
2k]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dvd_2k
]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Mmc_2k
]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Prtseq
rd]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Pwd_2k
]
[-
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfRea
dr]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MediaPlayer\Setup]
"AdaptecBlock"="1"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-
**********************

Old Adaptec files:
Cdr4vsd.sys
Cdrpwd.sys
Prtseqrd.sys

Newer Adaptec/Roxio files:
Cdr4_2k.sys (Cdr4_xp.sys)
Cdralw2k.sys (same for XP)
Cdudf.sys (Cdudf_xp.sys)
Dvd_2k.sys (same for XP)
Mmc_2k.sys
Pwd_2k.sys
UdfReadr.sys (Udfreadr_xp.sys)
cdral.dll
CDDBControlRoxio.dll
CDDBUIRoxio.dll

Registered services:
Cd20xrnt (same for XP)
Cdaudio (same for XP)
Cdfs (same for XP)
Cdr4_2k (Cdr4_xp)
Cdralw2k (same for XP)
(Cdudf_xp)
Cdrom (same for XP)
Dvd_2k (same for XP)
Pwd_2k
Cdralw2k (UdfReadr_xp)
Udfs (same for XP)

More Microsoft reading here:

http://support.microsoft.com/default.aspx?scid=KB;en-
us;165863&

http://support.microsoft.com/default.aspx?scid=KB;en-
us;269605&

http://support.microsoft.com/default.aspx?scid=kb;EN-
US;270008

http://support.microsoft.com/default.aspx?scid=KB;en-
us;271268&

http://support.microsoft.com/default.aspx?scid=kb;en-
us;314060

http://support.microsoft.com/default.aspx?scid=KB;en-
us;315345&