Following up from your email... Did you try running Word in Safe mode? Does
it launch correctly then? If Safe mode doesn't allow it to launch, then the
following steps won't help.
If Safe mode does allow Word to run, the next thing to try is to delete
Normal.dotm. Did you do that? Does Word launch correctly now?
If not... delete the data key.
Are you running Windows XP or Vista?
Asuming Vista, try this:
1a. Click Windows' Start button, and type regedit into the Start Search box
and press Enter.
In Window XP, try this:
1b. Click the Start button, then Run, type regedit and press Enter.
2. You'll get one of those Windows needs your permission to continue
prompts. Click Continue.
3. The registry is divided into five major sections. If you collapse the
organization trees at the left by clicking the little triangles, you will
see the major sections. You want the HKEY_CURRENT_USER section.
4. Click the little triangle next to HKEY_CURRENT_USER to expand it.
5. Expand Software, then expand Microsoft, Office, 12.0, and Word (make sure
you expand Word within Office\12.0, there is another Word listed below that
is just within Office. You want the one that's within Word. As you expand,
the status bar at the botton of the registry editor window will show you
what key you're displaying.
6. Still looking at the left side of the Registry Editor window, under Word
you will see things like Data, File MRU, Options, Recent Templates. Click
on Data. The status line at the bottom of the window will show the
following:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word
7. Tap the Delete key on your keyboard, then click the Yes to confirm
deletion.
Close the registry editor and try to launch Word (not in Safe mode this time
around). Does it launch now?
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog:
http://word2007bible.herbtyson.com
Web:
http://www.herbtyson.com
"Herb Tyson [MVP]" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> The usual causes are a) corrupted registry entries or b) corrupted
> normal.dotm.
>
> For starters... I assume that you've tried rebooting.
>
> Will Word start in Safe Mode? Hold down the Ctrl key when you start Word
> and click Yes to the prompt asking if you want to start in Safe Mode.
>
> If it starts in Safe Mode... close Word and locate Normal.dotm, and either
> rename it or delete it.
>
> If Word starts now, you're done.
>
> If not, try deleting the Data key in the registry:
>
> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word
>
> This page contains info on editing the registry:
>
> http://support.microsoft.com/kb/256986
>
> --
> Herb Tyson MS MVP
> Author of the Word 2007 Bible
> Blog: http://word2007bible.herbtyson.com
> Web: http://www.herbtyson.com
> "Harry_l" <(E-Mail Removed)> wrote in message
> news:813F12DA-2C03-41C5-B881-(E-Mail Removed)...
>>I have Office Ultimate installed and when I click on any word document or
>> just the launch icon...word does not launch. This started just a day
>> ago. I
>> have never had problems before...I checked for viruses, worms, etc... I
>> disabled and then removed my Norton...still no launch, I ran
>> diagnostics,
>> and online update complete patches for 2007 version, still no launch...I
>> AM
>> LOST...PLEASE HELP!
>
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