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Windows XP network connection lost

 
 
Lori
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Posts: n/a
 
      16th Mar 2010
I am running Windows XP SP3 connected to Windows Small Busuiness Server 2003.
Ran disk cleanup and defrag on 3/11 night. On 3/12 morning I had an
exception error on defrag and shame on me for not writing down the error
message. I now have a red shield saying I am not protected, please turn on
firewall. My firewall is controlled by the server under group policies and
showing "on" on the server. After further searching, we had a Symantec
Antivirus scan that shows it had been running since 3/3. We have called
Symantec and fixed that problem. After going to my network connections,
there is nothing there and it will not allow me to set up a new one. We only
have 1 antivirus program on this Windows XP computer.

PLEASE HELP!
--
Lori
 
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Bob Lin \(MS-MVP\)
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Posts: n/a
 
      16th Mar 2010
It could be Symantec Antivirus issue. For troubleshooting, try to disable it
or do clean boot.

--
Bob Lin, Microsoft-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Lori" <(E-Mail Removed)> wrote in message
news:9421462B-5314-4C9C-B512-(E-Mail Removed)...
>I am running Windows XP SP3 connected to Windows Small Busuiness Server
>2003.
> Ran disk cleanup and defrag on 3/11 night. On 3/12 morning I had an
> exception error on defrag and shame on me for not writing down the error
> message. I now have a red shield saying I am not protected, please turn
> on
> firewall. My firewall is controlled by the server under group policies
> and
> showing "on" on the server. After further searching, we had a Symantec
> Antivirus scan that shows it had been running since 3/3. We have called
> Symantec and fixed that problem. After going to my network connections,
> there is nothing there and it will not allow me to set up a new one. We
> only
> have 1 antivirus program on this Windows XP computer.
>
> PLEASE HELP!
> --
> Lori


 
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Lori
Guest
Posts: n/a
 
      16th Mar 2010
I disabled Symantec and same problem. A little more detail I have found
since posting. Although my network connection is not visible, I am connected
to the network and other users can access my files on the network. When
opening Network Connections under Control Panel, I receive error "Network
Connections folder unable to retrieve the list of network adapters. Make
sure Network Connections service is enabled". Went to run, services.msc,
Network Connections is set to automatically start. However, it was not
started and when I try to start it, I receive error: "Could not start the
Network Connection" Error 998: Invalid access to memory location.
--
Lori


"Bob Lin (MS-MVP)" wrote:

> It could be Symantec Antivirus issue. For troubleshooting, try to disable it
> or do clean boot.
>
> --
> Bob Lin, Microsoft-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Lori" <(E-Mail Removed)> wrote in message
> news:9421462B-5314-4C9C-B512-(E-Mail Removed)...
> >I am running Windows XP SP3 connected to Windows Small Busuiness Server
> >2003.
> > Ran disk cleanup and defrag on 3/11 night. On 3/12 morning I had an
> > exception error on defrag and shame on me for not writing down the error
> > message. I now have a red shield saying I am not protected, please turn
> > on
> > firewall. My firewall is controlled by the server under group policies
> > and
> > showing "on" on the server. After further searching, we had a Symantec
> > Antivirus scan that shows it had been running since 3/3. We have called
> > Symantec and fixed that problem. After going to my network connections,
> > there is nothing there and it will not allow me to set up a new one. We
> > only
> > have 1 antivirus program on this Windows XP computer.
> >
> > PLEASE HELP!
> > --
> > Lori

>

 
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Bob Lin \(MS-MVP\)
Guest
Posts: n/a
 
      17th Mar 2010
It could be some files are corrupted. You may want to run Microsoft's System
File Checker - sfc /scannow from the command-line.

--
Bob Lin, Microsoft-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Lori" <(E-Mail Removed)> wrote in message
news:4EC182E6-D6FB-4607-8B9B-(E-Mail Removed)...
>I disabled Symantec and same problem. A little more detail I have found
> since posting. Although my network connection is not visible, I am
> connected
> to the network and other users can access my files on the network. When
> opening Network Connections under Control Panel, I receive error "Network
> Connections folder unable to retrieve the list of network adapters. Make
> sure Network Connections service is enabled". Went to run, services.msc,
> Network Connections is set to automatically start. However, it was not
> started and when I try to start it, I receive error: "Could not start the
> Network Connection" Error 998: Invalid access to memory location.
> --
> Lori
>
>
> "Bob Lin (MS-MVP)" wrote:
>
>> It could be Symantec Antivirus issue. For troubleshooting, try to disable
>> it
>> or do clean boot.
>>
>> --
>> Bob Lin, Microsoft-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>> http://www.HowToNetworking.com
>>
>>
>> "Lori" <(E-Mail Removed)> wrote in message
>> news:9421462B-5314-4C9C-B512-(E-Mail Removed)...
>> >I am running Windows XP SP3 connected to Windows Small Busuiness Server
>> >2003.
>> > Ran disk cleanup and defrag on 3/11 night. On 3/12 morning I had an
>> > exception error on defrag and shame on me for not writing down the
>> > error
>> > message. I now have a red shield saying I am not protected, please
>> > turn
>> > on
>> > firewall. My firewall is controlled by the server under group policies
>> > and
>> > showing "on" on the server. After further searching, we had a Symantec
>> > Antivirus scan that shows it had been running since 3/3. We have
>> > called
>> > Symantec and fixed that problem. After going to my network
>> > connections,
>> > there is nothing there and it will not allow me to set up a new one.
>> > We
>> > only
>> > have 1 antivirus program on this Windows XP computer.
>> >
>> > PLEASE HELP!
>> > --
>> > Lori

>>


 
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Lori
Guest
Posts: n/a
 
      30th Mar 2010
Ran the sfc /scannow and still same problem. Any other suggestions?
--
Lori


"Bob Lin (MS-MVP)" wrote:

> It could be some files are corrupted. You may want to run Microsoft's System
> File Checker - sfc /scannow from the command-line.
>
> --
> Bob Lin, Microsoft-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Lori" <(E-Mail Removed)> wrote in message
> news:4EC182E6-D6FB-4607-8B9B-(E-Mail Removed)...
> >I disabled Symantec and same problem. A little more detail I have found
> > since posting. Although my network connection is not visible, I am
> > connected
> > to the network and other users can access my files on the network. When
> > opening Network Connections under Control Panel, I receive error "Network
> > Connections folder unable to retrieve the list of network adapters. Make
> > sure Network Connections service is enabled". Went to run, services.msc,
> > Network Connections is set to automatically start. However, it was not
> > started and when I try to start it, I receive error: "Could not start the
> > Network Connection" Error 998: Invalid access to memory location.
> > --
> > Lori
> >
> >
> > "Bob Lin (MS-MVP)" wrote:
> >
> >> It could be Symantec Antivirus issue. For troubleshooting, try to disable
> >> it
> >> or do clean boot.
> >>
> >> --
> >> Bob Lin, Microsoft-MVP, MCSE & CNE
> >> Networking, Internet, Routing, VPN Troubleshooting on
> >> http://www.ChicagoTech.net
> >> How to Setup Windows, Network, VPN & Remote Access on
> >> http://www.HowToNetworking.com
> >>
> >>
> >> "Lori" <(E-Mail Removed)> wrote in message
> >> news:9421462B-5314-4C9C-B512-(E-Mail Removed)...
> >> >I am running Windows XP SP3 connected to Windows Small Busuiness Server
> >> >2003.
> >> > Ran disk cleanup and defrag on 3/11 night. On 3/12 morning I had an
> >> > exception error on defrag and shame on me for not writing down the
> >> > error
> >> > message. I now have a red shield saying I am not protected, please
> >> > turn
> >> > on
> >> > firewall. My firewall is controlled by the server under group policies
> >> > and
> >> > showing "on" on the server. After further searching, we had a Symantec
> >> > Antivirus scan that shows it had been running since 3/3. We have
> >> > called
> >> > Symantec and fixed that problem. After going to my network
> >> > connections,
> >> > there is nothing there and it will not allow me to set up a new one.
> >> > We
> >> > only
> >> > have 1 antivirus program on this Windows XP computer.
> >> >
> >> > PLEASE HELP!
> >> > --
> >> > Lori
> >>

>

 
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Lori
Guest
Posts: n/a
 
      31st Mar 2010
Bob, After a 2nd look today, I now have my network connection and the
windows firewall is back on. sfc /scannow did solve my problem

Thanks so much!
--
Lori


"Lori" wrote:

> Ran the sfc /scannow and still same problem. Any other suggestions?
> --
> Lori
>
>
> "Bob Lin (MS-MVP)" wrote:
>
> > It could be some files are corrupted. You may want to run Microsoft's System
> > File Checker - sfc /scannow from the command-line.
> >
> > --
> > Bob Lin, Microsoft-MVP, MCSE & CNE
> > Networking, Internet, Routing, VPN Troubleshooting on
> > http://www.ChicagoTech.net
> > How to Setup Windows, Network, VPN & Remote Access on
> > http://www.HowToNetworking.com
> >
> >
> > "Lori" <(E-Mail Removed)> wrote in message
> > news:4EC182E6-D6FB-4607-8B9B-(E-Mail Removed)...
> > >I disabled Symantec and same problem. A little more detail I have found
> > > since posting. Although my network connection is not visible, I am
> > > connected
> > > to the network and other users can access my files on the network. When
> > > opening Network Connections under Control Panel, I receive error "Network
> > > Connections folder unable to retrieve the list of network adapters. Make
> > > sure Network Connections service is enabled". Went to run, services.msc,
> > > Network Connections is set to automatically start. However, it was not
> > > started and when I try to start it, I receive error: "Could not start the
> > > Network Connection" Error 998: Invalid access to memory location.
> > > --
> > > Lori
> > >
> > >
> > > "Bob Lin (MS-MVP)" wrote:
> > >
> > >> It could be Symantec Antivirus issue. For troubleshooting, try to disable
> > >> it
> > >> or do clean boot.
> > >>
> > >> --
> > >> Bob Lin, Microsoft-MVP, MCSE & CNE
> > >> Networking, Internet, Routing, VPN Troubleshooting on
> > >> http://www.ChicagoTech.net
> > >> How to Setup Windows, Network, VPN & Remote Access on
> > >> http://www.HowToNetworking.com
> > >>
> > >>
> > >> "Lori" <(E-Mail Removed)> wrote in message
> > >> news:9421462B-5314-4C9C-B512-(E-Mail Removed)...
> > >> >I am running Windows XP SP3 connected to Windows Small Busuiness Server
> > >> >2003.
> > >> > Ran disk cleanup and defrag on 3/11 night. On 3/12 morning I had an
> > >> > exception error on defrag and shame on me for not writing down the
> > >> > error
> > >> > message. I now have a red shield saying I am not protected, please
> > >> > turn
> > >> > on
> > >> > firewall. My firewall is controlled by the server under group policies
> > >> > and
> > >> > showing "on" on the server. After further searching, we had a Symantec
> > >> > Antivirus scan that shows it had been running since 3/3. We have
> > >> > called
> > >> > Symantec and fixed that problem. After going to my network
> > >> > connections,
> > >> > there is nothing there and it will not allow me to set up a new one.
> > >> > We
> > >> > only
> > >> > have 1 antivirus program on this Windows XP computer.
> > >> >
> > >> > PLEASE HELP!
> > >> > --
> > >> > Lori
> > >>

> >

 
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