On 07/17/2012 01:19 AM, Smirnoff wrote:
> What about checking if the printer:
>
> a. Shows up in Start>Settings>Printers and Faxes and

Yes, it prints and faxes just fine. Although you have
to leave its USB cable unplugged when XP boots up.
After XP is done booting, plug the USB cable in and the
printer works fine

> b. Is set as the default printer (right click for options)?

Yes

On 07/18/2012 03:54 AM, Smirnoff wrote:
>
> "Todd" <(E-Mail Removed)> wrote in message
> news:ju48p7$4l9$(E-Mail Removed)...
>> On 07/17/2012 01:19 AM, Smirnoff wrote:
>>> What about checking if the printer:
>>>
>>> a. Shows up in Start>Settings>Printers and Faxes and
>>
>> Yes, it prints and faxes just fine. Although you have
>> to leave its USB cable unplugged when XP boots up.
>> After XP is done booting, plug the USB cable in and the
>> printer works fine
>>
>>> b. Is set as the default printer (right click for options)?
>>
>> Yes
>
> Came across this article with user having similar problems:
>
> http://www.petri.co.il/forums/showthread.php?t=5800
>
> May be worth checking to see if USB Emulation is turned on in BIOS. The
> poster turned it off and fixed the problem.

Thank you! I won't be able to check till next week.
I will feed back what I find.

-T

On 07/30/2012 02:52 AM, Smirnoff wrote:
>
> "Todd" <(E-Mail Removed)> wrote in message
> news:ju740o$7k5$(E-Mail Removed)...
>> On 07/18/2012 03:54 AM, Smirnoff wrote:
>>>
>>> "Todd" <(E-Mail Removed)> wrote in message
>>> news:ju48p7$4l9$(E-Mail Removed)...
>>>> On 07/17/2012 01:19 AM, Smirnoff wrote:
>>>>> What about checking if the printer:
>>>>>
>>>>> a. Shows up in Start>Settings>Printers and Faxes and
>>>>
>>>> Yes, it prints and faxes just fine. Although you have
>>>> to leave its USB cable unplugged when XP boots up.
>>>> After XP is done booting, plug the USB cable in and the
>>>> printer works fine
>>>>
>>>>> b. Is set as the default printer (right click for options)?
>>>>
>>>> Yes
>>>
>>> Came across this article with user having similar problems:
>>>
>>> http://www.petri.co.il/forums/showthread.php?t=5800
>>>
>>> May be worth checking to see if USB Emulation is turned on in BIOS. The
>>> poster turned it off and fixed the problem.
>>
>> Thank you! I won't be able to check till next week.
>> I will feed back what I find.
>>
>> -T
>
> Todd, did you find a fix for the problem?


No. I had to reschedule to customer for this Wednesday,
due to an emergency call.

On 07/18/2012 03:54 AM, Smirnoff wrote:
>
> "Todd" <(E-Mail Removed)> wrote in message
> news:ju48p7$4l9$(E-Mail Removed)...
>> On 07/17/2012 01:19 AM, Smirnoff wrote:
>>> What about checking if the printer:
>>>
>>> a. Shows up in Start>Settings>Printers and Faxes and
>>
>> Yes, it prints and faxes just fine. Although you have
>> to leave its USB cable unplugged when XP boots up.
>> After XP is done booting, plug the USB cable in and the
>> printer works fine
>>
>>> b. Is set as the default printer (right click for options)?
>>
>> Yes
>
> Came across this article with user having similar problems:
>
> http://www.petri.co.il/forums/showthread.php?t=5800
>
> May be worth checking to see if USB Emulation is turned on in BIOS. The
> poster turned it off and fixed the problem.


Hi Smirnoff,

You called it. I logged into BIOS and did not find "Legacy
USB Support" but did find "USB Emulation". Figuring it was the
same thing, I turned it off. And, now the customer can boot
with the printer plugged in. Happy camping has returned.

I stand on the shoulders of giants! Thank you!

-T