Hi Ben,
In addition ....there's a broad range of possible issues.
1. Start Internet Explorer, click Tools, and then click Internet Options.
2. Click the Security tab, and then click Custom Level.
3. Make sure that the related ActiveX Control options are enabled.
4. If you have third-party firewall software installed, disable the
firewall.
5. Make sure that the Date and Time settings for the computer are correct.
6. Try again.
An ActiveX control is disabled.
1. Start Internet Explorer, click Tools, and then click Internet Options.
2. Click the Security tab, and then click Custom Level.
3. Make sure that options are enabled for the ActiveX control that triggered
the error message.
4. Try again.
This problem may occur because antivirus or firewall software is preventing
ActiveX controls from running.
1. Configure third-party antivirus or firewall software so that ActiveX
controls are enabled.
2. Try again.
Clear Cache
You may need to clear the cache in Microsoft Internet Explorer, which you
can do by following these steps:
1. On the Tools menu in Internet Explorer, click Internet Options and then
click the General tab.
2. In the Temporary Internet Files section, click Delete Files and then
click the OK button, if you would like to empty your entire cache of
temporary Internet files.
3.In the Temporary Internet Files section, click Settings.
In the Settings dialogue box, select Every visit to the page.
Then set the size of the Temporary Internet Files folder to a size larger
than your intended download.
Next, click the View Files button.
4.In the Temporary Internet Files window that opens, open the Edit menu and
click Select All.
Press DELETE.
When you are asked if you would like to delete all the cookies you have
selected, click Yes.
Click the OK buttons until you return to the General tab.
5.In the History section of the General tab, click Clear History and then
click Yes.
When you are asked if you would like to delete the history of the Web sites
you have visited, click OK.
Done
--
I hope this post is helpful.
Let us know how it works ºut.
Еиçеl
--
"Ben" wrote:
> I got exactly the same installation error message. Turned off the hidden file
> tab, but no such directory exists. So downloaded the cleanup tool. But I get
> ActiveX component can't create object:'Scripting.FileSystemObject when I run
> it.
> Anyone know the next step?
>
>
>
> "Engel" wrote:
>
> > Windows Installer cleanup tool: read the info carefully before using:
> > http://support.microsoft.com/default...b;en-us;290301
> > Right, the MSI cleanup utility sometimes has some side effects and should be
> > used as a last resort. If you use a version of Microsoft Office which is
> > covered by Office Update, you should check whether you are able to update via
> > that mechanism still.
> > --
> >
> > "Trey" wrote:
> >
> > > I am unable to upgrade or uninstall my current version as the original
> > > windowsdefender.msi is missing.
> > >
> > > What can I do to rectify this situation?
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