I just installed Office XP pro. When I open Outlook I can't open my email &
I get this error mess: MS Outlook: "Unable to open your default email
folders. The .DLL file for the information service couldn't be found, MAPI
was unable to load the information service PSTPRX.DLL. Be sure the service is
correctly installed & configured."

Tom

Try this KB article. http://support.microsoft.com/kb/q293058/



--
Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza
http://www.cardozasolutions.com

"Tom" <(E-Mail Removed)> wrote in message
news:570A4F4C-3928-440E-97D8-(E-Mail Removed)...
>I just installed Office XP pro. When I open Outlook I can't open my email
>&
> I get this error mess: MS Outlook: "Unable to open your default email
> folders. The .DLL file for the information service couldn't be found,
> MAPI
> was unable to load the information service PSTPRX.DLL. Be sure the service
> is
> correctly installed & configured."
>
> Tom

Hi Patrica,

I have the same problem as Tom, I loaded the latest service pack 3, nothing
happend.
I have no calander, contacts, personal phone book and can't send email keep
getting that same error message. Since this appears to be a problem with the
registry is there something I can remove to sole this?

"Patricia Cardoza [Outlook MVP]" wrote:

> Try this KB article. http://support.microsoft.com/kb/q293058/
>
>
>
> --
> Patricia Cardoza
> Outlook MVP
> Author - Special Edition Using Microsoft Office Outlook 2003
> Lead Author - Access 2003 VBA Programmer's Reference
> Author - Absolute Beginner's Guide to Microsoft OneNote 2003
>
> http://blogs.officezealot.com/cardoza
> http://www.cardozasolutions.com
>
> "Tom" <(E-Mail Removed)> wrote in message
> news:570A4F4C-3928-440E-97D8-(E-Mail Removed)...
> >I just installed Office XP pro. When I open Outlook I can't open my email
> >&
> > I get this error mess: MS Outlook: "Unable to open your default email
> > folders. The .DLL file for the information service couldn't be found,
> > MAPI
> > was unable to load the information service PSTPRX.DLL. Be sure the service
> > is
> > correctly installed & configured."
> >
> > Tom
>
>
>