When one particular user logs onto our terminal server
using Remote Desktop XP the server unexpectidly crashes.
When restarted there is an entry in the event viewer that
states:

The computer has rebooted from a bugcheck. The bugcheck
was: 0x000000c2 (0x00000007, 0x00000b8a, 0xa22ef638,
0xa22ef640). Microsoft Windows 2000 [v15.2195]. A dump
was saved in: C:\WINNT\MEMORY.DMP

Can anyone suggest what this means and if it gives any
clues as to why the server is rebooting?

many thanks for all your help

Rob Downs

--------------------
>From: "Rob Downs" <(E-Mail Removed)>
>Subject: TS Crash Dump
>Date: Tue, 10 Feb 2004 01:03:11 -0800
>Newsgroups: microsoft.public.win2000.termserv.clients
>
>When one particular user logs onto our terminal server
>using Remote Desktop XP the server unexpectidly crashes.
>When restarted there is an entry in the event viewer that
>states:
>
>The computer has rebooted from a bugcheck. The bugcheck
>was: 0x000000c2 (0x00000007, 0x00000b8a, 0xa22ef638,
>0xa22ef640). Microsoft Windows 2000 [v15.2195]. A dump
>was saved in: C:\WINNT\MEMORY.DMP
>
>Can anyone suggest what this means and if it gives any
>clues as to why the server is rebooting?
>
>many thanks for all your help
>
>Rob Downs
--

Rob,

More information on the Stop 0x000000C2 error can be found in the following article.

265879 - How to Debug "Stop 0xC2" or "Stop 0x000000C2" Error Messages
http://support.microsoft.com/default.aspx?scid=kb;[LN];265879

If you are not familiar with or comfortable with debugging a memory dump file I would suggest openning a support incident
so the engineer can analyze the dump for you.

Bill Peele
Microsoft Enterprise Support

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