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Trouble with Activation, an Upgrade, and Microsoft Support

 
 
Cimjet
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Posts: n/a
 
      1st May 2012
Ralph
> <decide_to_withhold_the_name> with the post-nominal "MCC" - I assume
> this stands for "Microsoft Certified Consultant" - ....

I did'nt see your post on Microsoft Answers forum but the letters MCC in a small
blue rectangle stands for "Microsoft Community Contributor" not "Certified
Consultant" .
i know this will not change anything, but if i were you, i would repost again.
Maybe phrase it differently, you may get someone from Microsoft to reply with
something better.
Good luck
Cimjet

"ralph" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Mon, 30 Apr 2012 19:13:55 -0400, GS <(E-Mail Removed)> wrote:
>
>>Ralph,
>>I don't mind reading your posts regardless of content because you've
>>always been a most helpful contributor to my Classic VB developer
>>growth. That spills over into VBA also.
>>
>>Like you, I too spent a great deal of time trying to get the
>>pre-installed version of MSO to accept my purchased version
>>setup/activation. I finally ended up uninstalling everything MSO OEM
>>and loaded my own full versions of 2003/2007 for now. This is just a
>>test machine which I also (occasionally) carry around for demos and so
>>as long as it runs both ribbon/pre-ribbon instances with my apps I'm
>>happy.
>>
>>As you've probably figured out from Classic VB forums, I primarily
>>develop for MS Excel and so COM EXEs/DLLs are where I need Classic VB.
>>Since Olaf showed me how to use VBA reg-free I've relaxed my efforts to
>>move elsewhere.<g> That said, I also have the ability to duplicate
>>anything my Excel apps do as stand-alone VB6.EXEs via FarPoint's (now
>>GrapeCity) Spread.ocx! (Look who's ranting now...)

>
> Thanks for those kind words.
>
> Since I posted I did finally manage to post to Answers Forum.
>
> Here is the first part of the reply, from a
> <decide_to_withhold_the_name> with the post-nominal "MCC" - I assume
> this stands for "Microsoft Certified Consultant" - ....
>
> "If all of your apps are activated and working correctly, why mess
> with a "good thing". The one thing I wonder about this whether Word
> and Outlook are synchronized. If you are not using Outlook, then it's
> not a problem."
>
> Ha. Frankly that sort of shocked me.
>
> Is there in fact no difference between "Professional" and "Home and
> Student" in terms of activation or features? So by spending ~$80 bucks
> for Home and Office, then another $260 for Pro, I should just be happy
> they are "working"? lol
>
> You know Excel. Is there a difference in features between the two
> versions? In service packs, or upgrades? Or have I been scammed and
> should just be happy I paid only $260 for Outlook and Access? <bg>
>
> In his defense he went on to provide what appears to be some very
> useful contact information. Haven't receive a response, nor followed
> through on all of them yet to know for sure, if it is good
> information, but hoping... If so I will thank him.
>
> Which leads to the next question ... why wasn't this information
> readily provided by Microsoft in the first place.
>
> -ralph


 
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ralph
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      1st May 2012
On Tue, 1 May 2012 16:03:40 -0400, "Cimjet" <(E-Mail Removed)>
wrote:

>Ralph
>> <decide_to_withhold_the_name> with the post-nominal "MCC" - I assume
>> this stands for "Microsoft Certified Consultant" - ....

>I did'nt see your post on Microsoft Answers forum but the letters MCC in a small
>blue rectangle stands for "Microsoft Community Contributor" not "Certified
>Consultant" .
>i know this will not change anything, but if i were you, i would repost again.
>Maybe phrase it differently, you may get someone from Microsoft to reply with
>something better.
>Good luck
>Cimjet
>


Thanks for that clarification. One of the many things I need to
catch-up with.

For all my rants and rage, I find I'm having a good time. I'm positive
my little problem will be easily resolved once I get hold of the right
entity (human? perhaps? <g>).

While I pride myself on being an in-depth Windows programmer and
designer, this sojourn into the 'real' World of Windows has been quite
illuminating on just how out-of-touch with that World I have become.
(Something I suspect my users have known for years. <g>)

-ralph
 
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ralph
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      2nd May 2012
On Tue, 01 May 2012 00:13:27 -0400, GS <(E-Mail Removed)> wrote:

>Man.., that response doesn't surprise me! I've never been satisfied
>with any responses I've received (if I even got one at all in most
>cases)! I'd be interested in the followup...
>


Received an Email from Microsoft suggesting I "contact them directly
by calling: 866-452-4755".

I've been hesitant to call Microsoft because of the long wait times,
difficulties with dialects, and simply because I figure (being an
expert 'n all <g>) I can do things myself given a few hints.

Well, I was wrong.

1) There was no long wait. I went right through to a human I could
understand. Actually it was me that caused any language problems. I
was so surprised a human answered, I stuttered and was ill prepared to
describe my problem distinctly in the beginning.

2) It turned out to be a bigger problem than I expected. While the
repair was trivial - essentially just an uninstall and re-install -
they had to give me a new product key, a new Office package, and
fiddle a bit with internal configurations, to correct it. Obviously
nothing that could be supplied on a public forum.

3) But the best surprise was they handled it all remotely via
LogMeIn123, I didn't have to do a thing except type my password a few
times and watch the show.

So there it is - Trouble with Office Activation - Call: 866-452-4755

-ralph
 
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GS
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Posts: n/a
 
      2nd May 2012
ralph brought next idea :
> On Tue, 01 May 2012 00:13:27 -0400, GS <(E-Mail Removed)> wrote:
>
>> Man.., that response doesn't surprise me! I've never been satisfied
>> with any responses I've received (if I even got one at all in most
>> cases)! I'd be interested in the followup...
>>

>
> Received an Email from Microsoft suggesting I "contact them directly
> by calling: 866-452-4755".
>
> I've been hesitant to call Microsoft because of the long wait times,
> difficulties with dialects, and simply because I figure (being an
> expert 'n all <g>) I can do things myself given a few hints.
>
> Well, I was wrong.
>
> 1) There was no long wait. I went right through to a human I could
> understand. Actually it was me that caused any language problems. I
> was so surprised a human answered, I stuttered and was ill prepared to
> describe my problem distinctly in the beginning.
>
> 2) It turned out to be a bigger problem than I expected. While the
> repair was trivial - essentially just an uninstall and re-install -
> they had to give me a new product key, a new Office package, and
> fiddle a bit with internal configurations, to correct it. Obviously
> nothing that could be supplied on a public forum.
>
> 3) But the best surprise was they handled it all remotely via
> LogMeIn123, I didn't have to do a thing except type my password a few
> times and watch the show.
>
> So there it is - Trouble with Office Activation - Call: 866-452-4755
>
> -ralph


Thanks, Ralph! I sock this number away in case I need help with my
2010. Unfortunately, I'll have to get someone to make the call because
with me having Lou Gehrig's it's almost impossible for people to
understand my speech over a phone.<g>

--
Garry

Free usenet access at http://www.eternal-september.org
ClassicVB Users Regroup!
comp.lang.basic.visual.misc
microsoft.public.vb.general.discussion


 
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ralph
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      3rd May 2012
On Wed, 02 May 2012 18:43:28 -0400, GS <(E-Mail Removed)> wrote:

>ralph brought next idea :
>> On Tue, 01 May 2012 00:13:27 -0400, GS <(E-Mail Removed)> wrote:
>>
>>> Man.., that response doesn't surprise me! I've never been satisfied
>>> with any responses I've received (if I even got one at all in most
>>> cases)! I'd be interested in the followup...
>>>

>>
>> Received an Email from Microsoft suggesting I "contact them directly
>> by calling: 866-452-4755".
>>
>> I've been hesitant to call Microsoft because of the long wait times,
>> difficulties with dialects, and simply because I figure (being an
>> expert 'n all <g>) I can do things myself given a few hints.
>>
>> Well, I was wrong.
>>
>> 1) There was no long wait. I went right through to a human I could
>> understand. Actually it was me that caused any language problems. I
>> was so surprised a human answered, I stuttered and was ill prepared to
>> describe my problem distinctly in the beginning.
>>
>> 2) It turned out to be a bigger problem than I expected. While the
>> repair was trivial - essentially just an uninstall and re-install -
>> they had to give me a new product key, a new Office package, and
>> fiddle a bit with internal configurations, to correct it. Obviously
>> nothing that could be supplied on a public forum.
>>
>> 3) But the best surprise was they handled it all remotely via
>> LogMeIn123, I didn't have to do a thing except type my password a few
>> times and watch the show.
>>
>> So there it is - Trouble with Office Activation - Call: 866-452-4755
>>
>> -ralph

>
>Thanks, Ralph! I sock this number away in case I need help with my
>2010. Unfortunately, I'll have to get someone to make the call because
>with me having Lou Gehrig's it's almost impossible for people to
>understand my speech over a phone.<g>


There is accessibility number, but they may/can launch LogMeIn123,
which opens a 'chat' screen after only a little few basic questions.
If you can get that far, the rest would be easy.

-ralph
 
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GS
Guest
Posts: n/a
 
      3rd May 2012
ralph wrote :
> On Wed, 02 May 2012 18:43:28 -0400, GS <(E-Mail Removed)> wrote:
>
>> ralph brought next idea :
>>> On Tue, 01 May 2012 00:13:27 -0400, GS <(E-Mail Removed)> wrote:
>>>
>>>> Man.., that response doesn't surprise me! I've never been satisfied
>>>> with any responses I've received (if I even got one at all in most
>>>> cases)! I'd be interested in the followup...
>>>>
>>>
>>> Received an Email from Microsoft suggesting I "contact them directly
>>> by calling: 866-452-4755".
>>>
>>> I've been hesitant to call Microsoft because of the long wait times,
>>> difficulties with dialects, and simply because I figure (being an
>>> expert 'n all <g>) I can do things myself given a few hints.
>>>
>>> Well, I was wrong.
>>>
>>> 1) There was no long wait. I went right through to a human I could
>>> understand. Actually it was me that caused any language problems. I
>>> was so surprised a human answered, I stuttered and was ill prepared to
>>> describe my problem distinctly in the beginning.
>>>
>>> 2) It turned out to be a bigger problem than I expected. While the
>>> repair was trivial - essentially just an uninstall and re-install -
>>> they had to give me a new product key, a new Office package, and
>>> fiddle a bit with internal configurations, to correct it. Obviously
>>> nothing that could be supplied on a public forum.
>>>
>>> 3) But the best surprise was they handled it all remotely via
>>> LogMeIn123, I didn't have to do a thing except type my password a few
>>> times and watch the show.
>>>
>>> So there it is - Trouble with Office Activation - Call: 866-452-4755
>>>
>>> -ralph

>>
>> Thanks, Ralph! I sock this number away in case I need help with my
>> 2010. Unfortunately, I'll have to get someone to make the call because
>> with me having Lou Gehrig's it's almost impossible for people to
>> understand my speech over a phone.<g>

>
> There is accessibility number, but they may/can launch LogMeIn123,
> which opens a 'chat' screen after only a little few basic questions.
> If you can get that far, the rest would be easy.
>
> -ralph


Great!

--
Garry

Free usenet access at http://www.eternal-september.org
ClassicVB Users Regroup!
comp.lang.basic.visual.misc
microsoft.public.vb.general.discussion


 
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Cimjet
Guest
Posts: n/a
 
      3rd May 2012
Ralph
Glad to see your problem resolved.
Don't forget, it's people like me and you that answer questions.
So if you don't like the reply, post again and again if you must.
You fail only if you quit.
Cimjet

"ralph" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Wed, 02 May 2012 18:43:28 -0400, GS <(E-Mail Removed)> wrote:
>
>>ralph brought next idea :
>>> On Tue, 01 May 2012 00:13:27 -0400, GS <(E-Mail Removed)> wrote:
>>>
>>>> Man.., that response doesn't surprise me! I've never been satisfied
>>>> with any responses I've received (if I even got one at all in most
>>>> cases)! I'd be interested in the followup...
>>>>
>>>
>>> Received an Email from Microsoft suggesting I "contact them directly
>>> by calling: 866-452-4755".
>>>
>>> I've been hesitant to call Microsoft because of the long wait times,
>>> difficulties with dialects, and simply because I figure (being an
>>> expert 'n all <g>) I can do things myself given a few hints.
>>>
>>> Well, I was wrong.
>>>
>>> 1) There was no long wait. I went right through to a human I could
>>> understand. Actually it was me that caused any language problems. I
>>> was so surprised a human answered, I stuttered and was ill prepared to
>>> describe my problem distinctly in the beginning.
>>>
>>> 2) It turned out to be a bigger problem than I expected. While the
>>> repair was trivial - essentially just an uninstall and re-install -
>>> they had to give me a new product key, a new Office package, and
>>> fiddle a bit with internal configurations, to correct it. Obviously
>>> nothing that could be supplied on a public forum.
>>>
>>> 3) But the best surprise was they handled it all remotely via
>>> LogMeIn123, I didn't have to do a thing except type my password a few
>>> times and watch the show.
>>>
>>> So there it is - Trouble with Office Activation - Call: 866-452-4755
>>>
>>> -ralph

>>
>>Thanks, Ralph! I sock this number away in case I need help with my
>>2010. Unfortunately, I'll have to get someone to make the call because
>>with me having Lou Gehrig's it's almost impossible for people to
>>understand my speech over a phone.<g>

>
> There is accessibility number, but they may/can launch LogMeIn123,
> which opens a 'chat' screen after only a little few basic questions.
> If you can get that far, the rest would be easy.
>
> -ralph


 
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