ralph brought next idea :
> On Tue, 01 May 2012 00:13:27 -0400, GS <(E-Mail Removed)> wrote:
>
>> Man.., that response doesn't surprise me! I've never been satisfied
>> with any responses I've received (if I even got one at all in most
>> cases)! I'd be interested in the followup...
>>
>
> Received an Email from Microsoft suggesting I "contact them directly
> by calling: 866-452-4755".
>
> I've been hesitant to call Microsoft because of the long wait times,
> difficulties with dialects, and simply because I figure (being an
> expert 'n all <g>) I can do things myself given a few hints.
>
> Well, I was wrong.
>
> 1) There was no long wait. I went right through to a human I could
> understand. Actually it was me that caused any language problems. I
> was so surprised a human answered, I stuttered and was ill prepared to
> describe my problem distinctly in the beginning.
>
> 2) It turned out to be a bigger problem than I expected. While the
> repair was trivial - essentially just an uninstall and re-install -
> they had to give me a new product key, a new Office package, and
> fiddle a bit with internal configurations, to correct it. Obviously
> nothing that could be supplied on a public forum.
>
> 3) But the best surprise was they handled it all remotely via
> LogMeIn123, I didn't have to do a thing except type my password a few
> times and watch the show.
>
> So there it is - Trouble with Office Activation - Call: 866-452-4755
>
> -ralph
Thanks, Ralph! I sock this number away in case I need help with my
2010. Unfortunately, I'll have to get someone to make the call because
with me having Lou Gehrig's it's almost impossible for people to
understand my speech over a phone.<g>
--
Garry
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