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TrendMicro Antivirus startup blocked -- How to fix?

 
 
=?Utf-8?B?bGV3aXNtYTk=?=
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      22nd Jun 2007
Hello -
I use Windows Vista on a Gateway desktop, and I'm new to Vista. Every time I
start up, this program is "blocked": Trend Micro AntiVirus Configuration
Manager. It is easy to click through and start it up, but it shouldn't happen
at all -- this is a "signed" program which is listed as "permitted" in the
Windows Defender list. What is happening, and how can I fix it? Thanks.
--
lewisma9
 
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Bill Sanderson MVP
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      22nd Jun 2007
Are you sure that Windows Defender is doing this, and not User Account
Control? I'm not sure I've seen Defender blocks on startup items in
Vista--but I get one for the SBS 2000 client code that is ancient and
unsigned.

I would expect Trend Micro to have some support resource that would address
this, but I don't know where that would be. I am also wondering whether
this is an instance of a program creating a .lnk in a startup area on each
Windows boot? The .lnk file won't be signed, and it will be a modification
to the startup area which will raise an alarm every time.

Can you give more details about the exact message you get? I've also not
looked to see whether such messages are logged. If they are in an event
log, a cut and paste from that might be very useful.

--

"lewisma9" <(E-Mail Removed)> wrote in message
news:F3D1838D-3CE6-4669-BCF8-(E-Mail Removed)...
> Hello -
> I use Windows Vista on a Gateway desktop, and I'm new to Vista. Every time
> I
> start up, this program is "blocked": Trend Micro AntiVirus Configuration
> Manager. It is easy to click through and start it up, but it shouldn't
> happen
> at all -- this is a "signed" program which is listed as "permitted" in the
> Windows Defender list. What is happening, and how can I fix it? Thanks.
> --
> lewisma9



 
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=?Utf-8?B?bGV3aXNtYTk=?=
Guest
Posts: n/a
 
      22nd Jun 2007
Thank you, Bill:
Here are more details. When I boot up, Windows Defender has an icon in the
tray (lower rh side of screen) with a red x on it. When I hover over it, it
says "Blocked start-up program". I right-click it, and get several options -
one of which is "Show or remove blocked programs". When I click this,
Windows Defender opens up a screen with a list of all my start-up programs
and, after a few seconds, lists whether each one is "Permitted" or not. When
it completes the process, Trend Micro AntiVirusConfig Manager is listed
as"Permitted." Nonetheless, it remains blocked until I go back to the tray
icon and choose instead to unblock the program- which it does, but only for
this time. Then the process is repeated each time I reboot.
Where would I find the "event log" you talk about? Thanks.

lewisma9


"Bill Sanderson MVP" wrote:

> Are you sure that Windows Defender is doing this, and not User Account
> Control? I'm not sure I've seen Defender blocks on startup items in
> Vista--but I get one for the SBS 2000 client code that is ancient and
> unsigned.
>
> I would expect Trend Micro to have some support resource that would address
> this, but I don't know where that would be. I am also wondering whether
> this is an instance of a program creating a .lnk in a startup area on each
> Windows boot? The .lnk file won't be signed, and it will be a modification
> to the startup area which will raise an alarm every time.
>
> Can you give more details about the exact message you get? I've also not
> looked to see whether such messages are logged. If they are in an event
> log, a cut and paste from that might be very useful.
>
> --
>
> "lewisma9" <(E-Mail Removed)> wrote in message
> news:F3D1838D-3CE6-4669-BCF8-(E-Mail Removed)...
> > Hello -
> > I use Windows Vista on a Gateway desktop, and I'm new to Vista. Every time
> > I
> > start up, this program is "blocked": Trend Micro AntiVirus Configuration
> > Manager. It is easy to click through and start it up, but it shouldn't
> > happen
> > at all -- this is a "signed" program which is listed as "permitted" in the
> > Windows Defender list. What is happening, and how can I fix it? Thanks.
> > --
> > lewisma9

>
>
>

 
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=?Utf-8?B?RW5nZWw=?=
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Posts: n/a
 
      23rd Jun 2007
Hi lewisma9,

Here's how to find out more information: (XP)
Start, Run, eventvwr.msc
Highlight the System event log in the left column.
Go to View, choose Filter, and, in the dropdown control for source, choose
"windefend"
Look in the right pane for yellow-triangle events at the time of the
original scan (when you boot up)--and double click on these to open
them--they have a button to cut and paste to the clipboard if you want to
post them.
There should be full path and file and object name in these entries.
--



"lewisma9" wrote:

> Thank you, Bill:
> Here are more details. When I boot up, Windows Defender has an icon in the
> tray (lower rh side of screen) with a red x on it. When I hover over it, it
> says "Blocked start-up program". I right-click it, and get several options -
> one of which is "Show or remove blocked programs". When I click this,
> Windows Defender opens up a screen with a list of all my start-up programs
> and, after a few seconds, lists whether each one is "Permitted" or not. When
> it completes the process, Trend Micro AntiVirusConfig Manager is listed
> as"Permitted." Nonetheless, it remains blocked until I go back to the tray
> icon and choose instead to unblock the program- which it does, but only for
> this time. Then the process is repeated each time I reboot.
> Where would I find the "event log" you talk about? Thanks.
>
> lewisma9
>
>
> "Bill Sanderson MVP" wrote:
>
> > Are you sure that Windows Defender is doing this, and not User Account
> > Control? I'm not sure I've seen Defender blocks on startup items in
> > Vista--but I get one for the SBS 2000 client code that is ancient and
> > unsigned.
> >
> > I would expect Trend Micro to have some support resource that would address
> > this, but I don't know where that would be. I am also wondering whether
> > this is an instance of a program creating a .lnk in a startup area on each
> > Windows boot? The .lnk file won't be signed, and it will be a modification
> > to the startup area which will raise an alarm every time.
> >
> > Can you give more details about the exact message you get? I've also not
> > looked to see whether such messages are logged. If they are in an event
> > log, a cut and paste from that might be very useful.
> >
> > --
> >
> > "lewisma9" <(E-Mail Removed)> wrote in message
> > news:F3D1838D-3CE6-4669-BCF8-(E-Mail Removed)...
> > > Hello -
> > > I use Windows Vista on a Gateway desktop, and I'm new to Vista. Every time
> > > I
> > > start up, this program is "blocked": Trend Micro AntiVirus Configuration
> > > Manager. It is easy to click through and start it up, but it shouldn't
> > > happen
> > > at all -- this is a "signed" program which is listed as "permitted" in the
> > > Windows Defender list. What is happening, and how can I fix it? Thanks.
> > > --
> > > lewisma9

> >
> >
> >

 
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=?Utf-8?B?bGV3aXNtYTk=?=
Guest
Posts: n/a
 
      23rd Jun 2007
Thanks, Engle:
Since I use Vista, this didn't work as described, but I poked around and
found the"event logs" and checked them out in the "event viewer". I opened
every one of the Windows Defender events, but none of them related to the
Antivirus. Could it possibly be somewhere else? Thanks.
--
lewisma9


"Engel" wrote:

> Hi lewisma9,
>
> Here's how to find out more information: (XP)
> Start, Run, eventvwr.msc
> Highlight the System event log in the left column.
> Go to View, choose Filter, and, in the dropdown control for source, choose
> "windefend"
> Look in the right pane for yellow-triangle events at the time of the
> original scan (when you boot up)--and double click on these to open
> them--they have a button to cut and paste to the clipboard if you want to
> post them.
> There should be full path and file and object name in these entries.
> --
>
>
>
> "lewisma9" wrote:
>
> > Thank you, Bill:
> > Here are more details. When I boot up, Windows Defender has an icon in the
> > tray (lower rh side of screen) with a red x on it. When I hover over it, it
> > says "Blocked start-up program". I right-click it, and get several options -
> > one of which is "Show or remove blocked programs". When I click this,
> > Windows Defender opens up a screen with a list of all my start-up programs
> > and, after a few seconds, lists whether each one is "Permitted" or not. When
> > it completes the process, Trend Micro AntiVirusConfig Manager is listed
> > as"Permitted." Nonetheless, it remains blocked until I go back to the tray
> > icon and choose instead to unblock the program- which it does, but only for
> > this time. Then the process is repeated each time I reboot.
> > Where would I find the "event log" you talk about? Thanks.
> >
> > lewisma9
> >
> >
> > "Bill Sanderson MVP" wrote:
> >
> > > Are you sure that Windows Defender is doing this, and not User Account
> > > Control? I'm not sure I've seen Defender blocks on startup items in
> > > Vista--but I get one for the SBS 2000 client code that is ancient and
> > > unsigned.
> > >
> > > I would expect Trend Micro to have some support resource that would address
> > > this, but I don't know where that would be. I am also wondering whether
> > > this is an instance of a program creating a .lnk in a startup area on each
> > > Windows boot? The .lnk file won't be signed, and it will be a modification
> > > to the startup area which will raise an alarm every time.
> > >
> > > Can you give more details about the exact message you get? I've also not
> > > looked to see whether such messages are logged. If they are in an event
> > > log, a cut and paste from that might be very useful.
> > >
> > > --
> > >
> > > "lewisma9" <(E-Mail Removed)> wrote in message
> > > news:F3D1838D-3CE6-4669-BCF8-(E-Mail Removed)...
> > > > Hello -
> > > > I use Windows Vista on a Gateway desktop, and I'm new to Vista. Every time
> > > > I
> > > > start up, this program is "blocked": Trend Micro AntiVirus Configuration
> > > > Manager. It is easy to click through and start it up, but it shouldn't
> > > > happen
> > > > at all -- this is a "signed" program which is listed as "permitted" in the
> > > > Windows Defender list. What is happening, and how can I fix it? Thanks.
> > > > --
> > > > lewisma9
> > >
> > >
> > >

 
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Bill Sanderson MVP
Guest
Posts: n/a
 
      23rd Jun 2007
You should check in both the System, and Application event logs. My Vista
machine is downstairs at the moment--I'll check which log is right for
startup items when I get down there.

Interesting. My startup alert is UAC--it comes as an independent dialog
window on the left bottom of the screen, with a choice to allow if known or
not--nothing related to Windows Defender at all. Hmm--Now that I think of
it--Defender may not be running on that machine because of the antivirus
solution I'm using.

I'll go look at the logs anyway, just to see what I can guess at. Under XP,
there are events in both System and Application event logs. I would expect
parallel in Vista, but I know that there are different logs--so I'll go look
at them.

--

"lewisma9" <(E-Mail Removed)> wrote in message
news:FC6649CC-299A-4A11-ACE2-(E-Mail Removed)...
> Thanks, Engle:
> Since I use Vista, this didn't work as described, but I poked around and
> found the"event logs" and checked them out in the "event viewer". I
> opened
> every one of the Windows Defender events, but none of them related to the
> Antivirus. Could it possibly be somewhere else? Thanks.
> --
> lewisma9
>
>
> "Engel" wrote:
>
>> Hi lewisma9,
>>
>> Here's how to find out more information: (XP)
>> Start, Run, eventvwr.msc
>> Highlight the System event log in the left column.
>> Go to View, choose Filter, and, in the dropdown control for source,
>> choose
>> "windefend"
>> Look in the right pane for yellow-triangle events at the time of the
>> original scan (when you boot up)--and double click on these to open
>> them--they have a button to cut and paste to the clipboard if you want to
>> post them.
>> There should be full path and file and object name in these entries.
>> --
>>
>>
>>
>> "lewisma9" wrote:
>>
>> > Thank you, Bill:
>> > Here are more details. When I boot up, Windows Defender has an icon in
>> > the
>> > tray (lower rh side of screen) with a red x on it. When I hover over
>> > it, it
>> > says "Blocked start-up program". I right-click it, and get several
>> > options -
>> > one of which is "Show or remove blocked programs". When I click this,
>> > Windows Defender opens up a screen with a list of all my start-up
>> > programs
>> > and, after a few seconds, lists whether each one is "Permitted" or not.
>> > When
>> > it completes the process, Trend Micro AntiVirusConfig Manager is listed
>> > as"Permitted." Nonetheless, it remains blocked until I go back to the
>> > tray
>> > icon and choose instead to unblock the program- which it does, but only
>> > for
>> > this time. Then the process is repeated each time I reboot.
>> > Where would I find the "event log" you talk about? Thanks.
>> >
>> > lewisma9
>> >
>> >
>> > "Bill Sanderson MVP" wrote:
>> >
>> > > Are you sure that Windows Defender is doing this, and not User
>> > > Account
>> > > Control? I'm not sure I've seen Defender blocks on startup items in
>> > > Vista--but I get one for the SBS 2000 client code that is ancient and
>> > > unsigned.
>> > >
>> > > I would expect Trend Micro to have some support resource that would
>> > > address
>> > > this, but I don't know where that would be. I am also wondering
>> > > whether
>> > > this is an instance of a program creating a .lnk in a startup area
>> > > on each
>> > > Windows boot? The .lnk file won't be signed, and it will be a
>> > > modification
>> > > to the startup area which will raise an alarm every time.
>> > >
>> > > Can you give more details about the exact message you get? I've also
>> > > not
>> > > looked to see whether such messages are logged. If they are in an
>> > > event
>> > > log, a cut and paste from that might be very useful.
>> > >
>> > > --
>> > >
>> > > "lewisma9" <(E-Mail Removed)> wrote in message
>> > > news:F3D1838D-3CE6-4669-BCF8-(E-Mail Removed)...
>> > > > Hello -
>> > > > I use Windows Vista on a Gateway desktop, and I'm new to Vista.
>> > > > Every time
>> > > > I
>> > > > start up, this program is "blocked": Trend Micro AntiVirus
>> > > > Configuration
>> > > > Manager. It is easy to click through and start it up, but it
>> > > > shouldn't
>> > > > happen
>> > > > at all -- this is a "signed" program which is listed as "permitted"
>> > > > in the
>> > > > Windows Defender list. What is happening, and how can I fix it?
>> > > > Thanks.
>> > > > --
>> > > > lewisma9
>> > >
>> > >
>> > >



 
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