Can't Capture Using Canon MV500i using MM2

I have a cannon MV550i and had the same problem as you
until I changed the aspect ratio (under
tools/options/advanced in MM2) from 16:9 to 4:3 this
fixes the problem

>-----Original Message-----
>Please help
>
>When i first purchased my camera mm2 would download
movies fine. Now however
>when i go to capture it starts and then freezes i just
end up with a 3kb
>file which is nothing.
>
>I have tried changing the quality and changing between
parts or full tape
>and this doesn't work. I can capture fine using the
presto videoworks but
>the final file size after capture is very large, i.e.
20min = over 2gb.
>
>Please help as i have now used all my tapes and need to
download!
>
>
>.
>

"Donald" <dasxseaton@msn.com> wrote in message
news:017d01c37ba9$47a0dd00$a301280a@phx.gbl...
>
> I have a cannon MV550i and had the same problem as you
> until I changed the aspect ratio (under
> tools/options/advanced in MM2) from 16:9 to 4:3 this
> fixes the problem

I too have this camera. It is irrelivant what settings your project are set
at. When using the capture mode, MM2 captures what it is given..no more than
that. How you choose to use that data is another issue all together.

I have just done a test capture, just in case, and it works perfectly in
either 16:9 (on tape) or 4:3 (on tape) and with MM2 set in both 16:9 and
4:3.

May I suggest to both of you that if changing the aspect ratio makes the
difference between being able to capture or not, then you both have a
fundamental flaw in your installation of MM2. Exactly what it is, I don't
know, but I think I would consider removing the program, cleaning the
registry and then reinstall MM2.

All the best.....