Remote Assistance can't find program to run

For a year Remote Assistance worked fine. Then it suddenly stopped finding
the program needed to run when I received a request for assistance. The
request comes with an icon for RCBuddy.MsRcIncident plus a number. When it
asks for a program to run this, the list I get lacks Help and Support, which
seems to be what it's looking for. Using Folder Options I make sure that
Help and Support is associated with MsRcIncident files but to no avail. The
request for help won't run and the programs I am offered lack the one I need
(Help and Support) and have made arrangements for in Folder Options. What
next?

Harold Fromm

Some old threads suggest this could be an issue with some email clients (not Outlook or Outlook
Express) renaming the file by appending a version number to the end.

http://groups-beta.google.com/group...y=2005&safe=off

Try removing the number extension.

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...


"Harold Fromm" <hfromm@earthlink.net> wrote in message
news:SAxhe.713$X92.667@newsread2.news.pas.earthlink.net...
> For a year Remote Assistance worked fine. Then it suddenly stopped finding the program needed to
> run when I received a request for assistance. The request comes with an icon for
> RCBuddy.MsRcIncident plus a number. When it asks for a program to run this, the list I get lacks
> Help and Support, which seems to be what it's looking for. Using Folder Options I make sure that
> Help and Support is associated with MsRcIncident files but to no avail. The request for help won't
> run and the programs I am offered lack the one I need (Help and Support) and have made
> arrangements for in Folder Options. What next?
>
> Harold Fromm
>