sign in

hi would appreciate if anyone could help me,
i am unble to sign in to net messenger i am running xp
professional i had no problems until of late.
can only access mail using outlook express now.
when i try to sign in i get password in correct or sign
in name does not exist? cannot understand why as nothing
has changed. do i need any additional programmes ie: java?
have downloaded the latest messenger but still no
good,have tried to change password butit say's page
experiencing difficulties?

Greetings Mark,

Here are some suggestions you might want to check/try:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"mark" <mjsdiscos@hotmail.com> wrote in message
news:1569601c3fa55$7af2c300$a601280a@phx.gbl...
> hi would appreciate if anyone could help me,
> i am unble to sign in to net messenger i am running xp
> professional i had no problems until of late.
> can only access mail using outlook express now.
> when i try to sign in i get password in correct or sign
> in name does not exist? cannot understand why as nothing
> has changed. do i need any additional programmes ie: java?
> have downloaded the latest messenger but still no
> good,have tried to change password butit say's page
> experiencing difficulties?

hi jonathan,
thanx for replying to me, unfortunatly nothing worked
when i tried to sign in i get message saying unable to
sign in possibly because of a problem with your internet
connection 0x81000370 not sure what this means.
thnx again
>-----Original Message-----
>Greetings Mark,
>
>Here are some suggestions you might want to check/try:
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf,
then try
>signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>Then try again.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - Windows Messenger/MSN Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>"mark" <mjsdiscos@hotmail.com> wrote in message
>news:1569601c3fa55$7af2c300$a601280a@phx.gbl...
>> hi would appreciate if anyone could help me,
>> i am unble to sign in to net messenger i am running xp
>> professional i had no problems until of late.
>> can only access mail using outlook express now.
>> when i try to sign in i get password in correct or sign
>> in name does not exist? cannot understand why as
nothing
>> has changed. do i need any additional programmes ie:
java?
>> have downloaded the latest messenger but still no
>> good,have tried to change password butit say's page
>> experiencing difficulties?
>
>
>.
>

Hi Mark,

What happens if you try another application to sign in to Messenger, for examples, Trillian
Basic: http://www.trillian.cc
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"mark" <mjsdiscos@hotmail.com> wrote in message
news:004f01c3fa5f$8dc57130$a101280a@phx.gbl...
> hi jonathan,
> thanx for replying to me, unfortunatly nothing worked
> when i tried to sign in i get message saying unable to
> sign in possibly because of a problem with your internet
> connection 0x81000370 not sure what this means.
> thnx again
>>-----Original Message-----
>>Greetings Mark,
>>
>>Here are some suggestions you might want to check/try:
>>1. The date on your computer needs to be set properly --
> double click the clock verify that
>>the time and date are set.
>>2. If your password information is not saved, verify
> that you are typing it in with the
>>correct case (uppercase or lowercase).
>>3. Change your password @
> http://memberservicesnet.passport.com/memberservice.srf,
> then try
>>signing in again.
>>4. If you use a firewall (like ZoneAlarm, Norton
> Internet Security etc. ), it's possible
>>that Messenger doesn't have the correct rights to access
> the Internet, especially since you
>>upgraded. You may need to re/add Messenger to the
> allowed list of programs in your firewall
>>if this is the case.
>>5. If you disabled your firewall in the past, it still
> may be blocking Messenger -- try
>>restarting it and see if that helps the situation. You
> also might try uninstalling an
>>installed firewall, to verify that it isn't causing a
> problem (even if it is disabled).
>>6. Clear your IE cache and cookies -- open Internet
> Explorer, click the Tools menu, then
>>Internet Options, then click the Delete Files button,
> and when that's complete click the
>>Delete Cookies button.
>>7. Check your IE Security settings -- open Internet
> Explorer, click the Tools menu, then
>>Internet Options, then Advanced tab, scroll to the
> Security section, and verify that "Check
>>for server certificate revocation" is unchecked. Also
> verify that 'Use SSL 2.0' and Use SSL
>>3.0' is checked, then click OK.
>>8. Click Start, then Run, and enter the following:
>>regsvr32 softpub.dll
>>then click OK
>>Then try again.
>>____________________________________________
>>Jonathan Kay
>>Microsoft MVP - Windows Messenger/MSN Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>
>>"mark" <mjsdiscos@hotmail.com> wrote in message
>>news:1569601c3fa55$7af2c300$a601280a@phx.gbl...
>>> hi would appreciate if anyone could help me,
>>> i am unble to sign in to net messenger i am running xp
>>> professional i had no problems until of late.
>>> can only access mail using outlook express now.
>>> when i try to sign in i get password in correct or sign
>>> in name does not exist? cannot understand why as
> nothing
>>> has changed. do i need any additional programmes ie:
> java?
>>> have downloaded the latest messenger but still no
>>> good,have tried to change password butit say's page
>>> experiencing difficulties?
>>
>>
>>.
>>