Do I have to pay for the Information on a replacement XP CD

I looked through the posts on replacing an XP CD and they all point to
http://support.microsoft.com/?kbid=326246 . If you go there they send you to
the general Contact/Support page and there it tells you that you have to pay
$35.00 just to call to get the info (that may be that you have to buy a new
copy). Am I missing something here or is this how Bill Gates became so rich?

Confused :{ Scott wrote:
> I looked through the posts on replacing an XP CD and they all point to
> http://support.microsoft.com/?kbid=326246 . If you go there they
> send you to the general Contact/Support page and there it tells you
> that you have to pay $35.00 just to call to get the info (that may be
> that you have to buy a new copy). Am I missing something here or is
> this how Bill Gates became so rich?

You lose your car keys (or break them off in your car door.)
You take your car into the shop to get a new set of keys made, do they
charge you for the new set?

And on the site, the only fees mentioned are these:

2 support requests using e-mail, chat, or phone are included at
no charge
(425) 635-3311
Long Distance charges may apply.

All additional support requests are $35.00 US per request or use
an existing contract
(800) 936-5700


Have you used the two initial support requests?

--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.

Yes I did use the initial to support requests back in 2001 one I installed XP.
If I lose or break my keys I go in and they make new. Then they charge me
for the keys they do not charge me for calling them to ask where is your
store and can I get keys made there. I do not mind paying for a replacement
CD but do I have to pay just to call and ask on top of the cost of the CD?
> You lose your car keys (or break them off in your car door.)
> You take your car into the shop to get a new set of keys made, do they
> charge you for the new set?
>
> And on the site, the only fees mentioned are these:
>
> 2 support requests using e-mail, chat, or phone are included at
> no charge
> (425) 635-3311
> Long Distance charges may apply.
>
> All additional support requests are $35.00 US per request or use
> an existing contract
> (800) 936-5700
>
>
> Have you used the two initial support requests?
>
> --
> <- Shenan ->
> --
> The information is provided "as is", it is suggested you research for
> yourself before you take any advice - you are the one ultimately
> responsible for your actions/problems/solutions. Know what you are
> getting into before you jump in with both feet

****Correction****


[support requests back in 2001 one I installed XP.]
=
support requests back in 2001 when I installed XP.

Confused :{ Scott wrote:
> I looked through the posts on replacing an XP CD and they all point to
> http://support.microsoft.com/?kbid=326246 . If you go there they
> send you to the general Contact/Support page and there it tells you
> that you have to pay $35.00 just to call to get the info (that may be
> that you have to buy a new copy). Am I missing something here or is
> this how Bill Gates became so rich?


Click on or copy and paste the link below into your web browser address bar.
Contact Microsoft.
http://michaelstevenstech.com/xpfaq.html#need

--
Michael Stevens MS-MVP XP
xpnews@bogusmichaelstevenstech.com
http://michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://michaelstevenstech.com/outlo...ssnewreader.htm

Thank You that was a VERY helpfull link. I called and was able to order the CD

"Michael Stevens" wrote:

> Click on or copy and paste the link below into your web browser address bar.
> Contact Microsoft.
> http://michaelstevenstech.com/xpfaq.html#need
>
> --
> Michael Stevens MS-MVP XP
> xpnews@bogusmichaelstevenstech.com
> http://michaelstevenstech.com
> For a better newsgroup experience. Setup a newsreader.
> http://michaelstevenstech.com/outlo...ssnewreader.htm
>
>
>
>