HTML help executable problem

In Windows XP Professional with SP1 get the following
error message
when Luanching a program from within help.
"Microsoft HTML help Executable has encountered a problem
and
needs to close".
I have install the HTML Hotfixs Q323255 and Q811630 to no
avail.
Any ideas?

Thanks!

Glenna

Glenna,

> In Windows XP Professional with SP1 get the following error message
> when Luanching a program from within help.
> "Microsoft HTML help Executable has encountered a problem and
> needs to close".
> I have install the HTML Hotfixs Q323255 and Q811630 to no avail.

Here are some things to try:

1) Delete or rename the file hh.dat, which you should find here:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

This file stores user-specific settings for all the HTML Help (.chm)
files on your system, such as changes to the Favorites tab and to the
size and position of the help window, so you'll losing these settings
by deleting the file. Windows will automatically create a new version
of the file when you next open any help file.

2) Empty your Temporary Internet Files directory. (In Internet
Explorer, select Internet Options on the Tools menu, and then click
the Delete Files button on the General tab.)

3) Use MJ's Help Diagnostics to check that the components required to
view help files are properly installed and registered on your machine.

http://helpware.net/downloads/index.htm#MJs

The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".

--
Pete (Microsoft Help MVP)

To update from the event application log:

Source: Application Error
Event ID: 1000

Description: Faulting application hh.exe, version
5.2.3644.0, faulting module kernel32.dll, version
5.1.2600.1106, fault address 0x00013887

Have all latest hotfixes installed. The HTML version is
at 1.4c

Maybe someone has a clue on how to approach.

Thanks!

Glenna

>-----Original Message-----
>Pete,
>
>Have tried these solutions earlier to no avail. I
>compared the MJ Help Report results to an exact system
>that the application works in and it was the same.
>
>Thanks!
>
>Glenn
>>-----Original Message-----
>>Glenna,
>>
>>> In Windows XP Professional with SP1 get the following
>error message
>>> when Luanching a program from within help.
>>> "Microsoft HTML help Executable has encountered a
>problem and
>>> needs to close".
>>> I have install the HTML Hotfixs Q323255 and Q811630
to
>no avail.
>>
>>Here are some things to try:
>>
>>1) Delete or rename the file hh.dat, which you should
>find here:
>>
>>\Documents and Settings\%username%\Application
>Data\Microsoft\HTML
>>Help
>>
>>This file stores user-specific settings for all the
HTML
>Help (.chm)
>>files on your system, such as changes to the Favorites
>tab and to the
>>size and position of the help window, so you'll losing
>these settings
>>by deleting the file. Windows will automatically create
>a new version
>>of the file when you next open any help file.
>>
>>2) Empty your Temporary Internet Files directory. (In
>Internet
>>Explorer, select Internet Options on the Tools menu,
and
>then click
>>the Delete Files button on the General tab.)
>>
>>3) Use MJ's Help Diagnostics to check that the
>components required to
>>view help files are properly installed and registered
on
>your machine.
>>
>>http://helpware.net/downloads/index.htm#MJs
>>
>>The only section of the MJ's Help Report that is
>relevant to your
>>problem is the one headed "HTML Help Run-time
>Components".
>>
>>--
>>Pete (Microsoft Help MVP)
>>.
>>
>.
>

Glenna,

> Have tried these solutions earlier to no avail. I
> compared the MJ Help Report results to an exact system
> that the application works in and it was the same.

Can you paste the contents of the Help Report into a reply (just the
section headed "HTML Help Run-time Components")?

Also, if you haven't already done so, can you check that your .chm
files are correctly associated with hh.exe (see the section headed
"HH.Exe" at http://www.kellys-korner-xp.com/xp_h.htm)? Finally, can
you let me know what the version number is of your copy of
\windows\hh.exe (right-click the file in Windows Explorer and then
click Properties on the context menu)?

--
Pete (Microsoft Help MVP)

Pete,

>Can you paste the contents of the Help Report into a
>reply (just the
>section headed "HTML Help Run-time Components")?

HTML Help Run-time Components

File Found: C:\WINDOWS\System32\hhctrl.ocx
Version = 5.2.3735.0
Registry Info: {adb880a6-d8ff-11cf-9377-
00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\System32\hhctrl.ocx
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\System32\itss.dll
Version = 5.2.3644.0
Registry Info: {5D02926A-212E-11D0-9DF9-
00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\System32\itss.dll
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES

File Found: C:\WINDOWS\System32\itircl.dll
Version = 5.2.3644.0
Registry Info: {4662DAA5-D393-11D0-9A56-
00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\System32\itircl.dll
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES


>check that your .chm
>files are correctly associated with hh.exe (see the
>section headed
>"HH.Exe" at http://www.kellys-korner-xp.com/xp_h.htm)?

Checked settings in registry and they are as stated on
website.

>windows\hh.exe (right-click the file in Windows Explorer
>and then
>click Properties on the context menu)?

hh.exe version is:5.2.3644.0

Thank You!

Glenna





>-----Original Message-----
>Glenna,
>
>> Have tried these solutions earlier to no avail. I
>> compared the MJ Help Report results to an exact system
>> that the application works in and it was the same.
>
>Can you paste the contents of the Help Report into a
reply (just the
>section headed "HTML Help Run-time Components")?
>
>Also, if you haven't already done so, can you check that
your .chm
>files are correctly associated with hh.exe (see the
section headed
>"HH.Exe" at http://www.kellys-korner-xp.com/xp_h.htm)?
Finally, can
>you let me know what the version number is of your copy
of
>\windows\hh.exe (right-click the file in Windows
Explorer and then
>click Properties on the context menu)?
>
>--
>Pete (Microsoft Help MVP)
>.
>