License Acquisition Failure

In Dec. I purchased a few albums from WalMart. Everything was fine. I backed
up my license file. I had a problem with my computer and had to
reinstall/repair the XP, after which I was required to reinstall many
programs. None of my purchased music will play now, says I need a license.
I restored the license file from my back-up, and I called WalMart Music
customer service, they said that they reset the licenses. I could still not
get the licenses. Thinking it was perhaps a WalMart problem, I purchased an
album from MSN Music. When I try to play the songs I am asked if I wish to
purchase or if I own it already. When I click that I own it I get "acquiring
license" then "license download complete, play your song" HOWEVER "play"
button is not activated and status in Media Player 10 still indicates
"Acquiring License" and seems to just hang there. I have tried iTunes player
with the same results (or maybe it was MusicMatch, whichever one goes out for
the license, the other just said license was needed) I have turned off
firewall and anti-virus software. Anyone out there have any other
suggestions?

Wouldn't it be easier to simply refuse to buy music if it has "terms of use,
etc." bs attached to it? I only pay for something I have in my hand and can
use as I see fit, seems absurd to me to do otherwise.

"Wendy" <Wendy@discussions.microsoft.com> wrote in message
news:4CA19743-C8A6-48AF-9F85-91AE82C17C33@microsoft.com...
> In Dec. I purchased a few albums from WalMart. Everything was fine. I
> backed
> up my license file. I had a problem with my computer and had to
> reinstall/repair the XP, after which I was required to reinstall many
> programs. None of my purchased music will play now, says I need a
> license.
> I restored the license file from my back-up, and I called WalMart Music
> customer service, they said that they reset the licenses. I could still
> not
> get the licenses. Thinking it was perhaps a WalMart problem, I purchased
> an
> album from MSN Music. When I try to play the songs I am asked if I wish
> to
> purchase or if I own it already. When I click that I own it I get
> "acquiring
> license" then "license download complete, play your song" HOWEVER "play"
> button is not activated and status in Media Player 10 still indicates
> "Acquiring License" and seems to just hang there. I have tried iTunes
> player
> with the same results (or maybe it was MusicMatch, whichever one goes out
> for
> the license, the other just said license was needed) I have turned off
> firewall and anti-virus software. Anyone out there have any other
> suggestions?

Try to download the file again if you still have the right to do so. Usually
backing up and restoring is not enough. Sometimes, you have to contact the
licensing centre from microsoft and agree to the terms in order to redownload
again the licenses.

"Wendy" wrote:

> In Dec. I purchased a few albums from WalMart. Everything was fine. I backed
> up my license file. I had a problem with my computer and had to
> reinstall/repair the XP, after which I was required to reinstall many
> programs. None of my purchased music will play now, says I need a license.
> I restored the license file from my back-up, and I called WalMart Music
> customer service, they said that they reset the licenses. I could still not
> get the licenses. Thinking it was perhaps a WalMart problem, I purchased an
> album from MSN Music. When I try to play the songs I am asked if I wish to
> purchase or if I own it already. When I click that I own it I get "acquiring
> license" then "license download complete, play your song" HOWEVER "play"
> button is not activated and status in Media Player 10 still indicates
> "Acquiring License" and seems to just hang there. I have tried iTunes player
> with the same results (or maybe it was MusicMatch, whichever one goes out for
> the license, the other just said license was needed) I have turned off
> firewall and anti-virus software. Anyone out there have any other
> suggestions?

Don't buy from wal mart anymore. They rip you off all the time.

"Wendy" wrote:

> In Dec. I purchased a few albums from WalMart. Everything was fine. I backed
> up my license file. I had a problem with my computer and had to
> reinstall/repair the XP, after which I was required to reinstall many
> programs. None of my purchased music will play now, says I need a license.
> I restored the license file from my back-up, and I called WalMart Music
> customer service, they said that they reset the licenses. I could still not
> get the licenses. Thinking it was perhaps a WalMart problem, I purchased an
> album from MSN Music. When I try to play the songs I am asked if I wish to
> purchase or if I own it already. When I click that I own it I get "acquiring
> license" then "license download complete, play your song" HOWEVER "play"
> button is not activated and status in Media Player 10 still indicates
> "Acquiring License" and seems to just hang there. I have tried iTunes player
> with the same results (or maybe it was MusicMatch, whichever one goes out for
> the license, the other just said license was needed) I have turned off
> firewall and anti-virus software. Anyone out there have any other
> suggestions?

I know that this post is fairly old, but I am having the exact same problems.
I have tried Walmart and Napster and MSN. Every time I try to purchase and
download a song I get a "license" error. I have narrowed it down to
something with my firewall or security center will not allow the websites to
push the information through, however I do not know how to fix it. If anyone
has any suggestions I really could use the help.

"Wendy" wrote:

> In Dec. I purchased a few albums from WalMart. Everything was fine. I backed
> up my license file. I had a problem with my computer and had to
> reinstall/repair the XP, after which I was required to reinstall many
> programs. None of my purchased music will play now, says I need a license.
> I restored the license file from my back-up, and I called WalMart Music
> customer service, they said that they reset the licenses. I could still not
> get the licenses. Thinking it was perhaps a WalMart problem, I purchased an
> album from MSN Music. When I try to play the songs I am asked if I wish to
> purchase or if I own it already. When I click that I own it I get "acquiring
> license" then "license download complete, play your song" HOWEVER "play"
> button is not activated and status in Media Player 10 still indicates
> "Acquiring License" and seems to just hang there. I have tried iTunes player
> with the same results (or maybe it was MusicMatch, whichever one goes out for
> the license, the other just said license was needed) I have turned off
> firewall and anti-virus software. Anyone out there have any other
> suggestions?