Another Espex horror story.

I bought a Ferrari 3400 in mid-February 2005. About ten days later I moved abroad. When I started up the laptop, the LCD was broken but the computer itself was undamaged. The Acer warranty does not cover returns from the Middle East, so I paid DHL to ship my laptop to Esplex in Plymouth. This cost over 80GBP but I was happy to do this in order to get a quick turnaround on my laptop.

About a week after Esplex had received my laptop, they sent me an e-mail saying that it would cost £440 to repair my LCD. I replied to them twice, each e-mail had no reply.

Then at the end of March, I received an e-mail from Esplex saying that the laptop had been repaired and was being returned to a friend's address in the UK (they wouldn't ship it back to the Middle East) via Citylink.

It has now been delivered, completely unrepaired, e-mails never replied to.

Although I do not have the laptop, I now intend to get it refunded via Technoworld using my Mastercard returns policy - I think this will work. And I then see no option but to start all over again, buying a new laptop from someone else (eg. Sony).

If anyone has postal addresses for complaints (Esplex and also Acer itself) I'd very much appreciate it.


B

I think everyone who suffer from Acer should write a report to "Watchdog" and let them to investigate for us.
I have a problem of my travelmate laptop also. The screen sometimes flashing and the shape of images change for a few sec. Then I send it back to the warehouse to check. It returned the 2 days later and the report said" Restart the bios. No problem found." But this problem keeps appear occasionally. I called them again and they told me to send it back again. I am not sure if I should do that?

Do not get me started with acer, i bought the Aspire T140 pc from SHOPACER.CO.UK and i have had a nightmare with them.

Basically set up the pc and used the monitor i use with my old pc which is only 2 years old, i set the new pc up with my old pc and the monitor stayed in standby. The pc sounds like it is booting but the keyboard lights do not come on at all. I phoned them up and explained this and said it sounds like it needs repairing and gave me no suggestions for what i should try other than another monitor which i did try. They picked it up and i contacted them few days later and found out they had tried different monitors on it and they all worked on it. Now they are saying i have to pay £30, £15 for collection and £15 to get it back + about £5 phone bill constantly phoning their 0870 number.

What should i do, should i pay £30 to get it back, because they say there is no fault with it.

My argument is that they told me it needed to be repaired therefore i agreed for it to be picked up not knowing whether there was a fault with it or not, they didnt offer me any reasons why my monitors didnt work on it or suggest i buy a new monitor.

What you think?

Thanks

I think if they never tell you they will charge for the delivery, you should keep arguing with them because they should inform you any charge will take before you do a futher action. I was suffering from them before, check the link
http://www.pcreview.co.uk/forums/thread-12974.php

yeah they basically said that have you tried two monitors on the pc? i said yes because i had done and they both were on standby, they said it sounds like it needs to be repaired and i said i want a replacement if it is broken and they said ok when they get it they will test it to see if it has the problem that i said it had. They arrange for it to be picked up and i contacted them the next week and they told me they had tried different monitors on it and they all worked and that i have to pay for the delivery charges as it has no fault and they dont have to pay for it because of this.

thanks, would it be easier to talk on msn if you have it?

spoke to them and they offered to only charge me £15 after i gave my case, they have just sent me an email, they basically didnt send me a returns form to fill in or tell me of the potential cost:


Please find the attached returns forms. Our usual policy is to request that these forms be returned, signed, with the faulty machine.

On this occasion it would appear that the collection was agreed over the phone and as such the terms read over the phone to yourself. As a show of good faith in this matter we are willing to return the goods to yourself for a flat fee of £15, disregarding the initial collection fee and testing fee.

Please feel free to call me on my direct line below to discuss further

Hi folks.
I wonna join you all with the hope that acer people will some time read this stuff and really think through their customer support.
A month ago I've got a new TravelMate 2354LCi but had a deffect with it (it was an AC problem). I made a phone call (after I read all the stuff here I understood that I was a lucky - I waited for only 10 min and got a talk), shared my problem and on this very day (!!!) my laptop was taken via UPC to the repair center in Germany (it was April the 4th, mondey). That moment I though: what a great support service! But now it is my second week without the laptop. I have my study began yesterday and desperatly in need of my laptop. However, reading all these posts I am getting less and less sure that I might see my comp in comming days (naive believe that I used to have).
Hy guys, how did you contacted your repair centers? I have neither an e-mail address nor telephone number of that center (the only thing I have is their address). Ough, I think I need to start calling them or so... Do you know how I can get a contact with my service center?
I would appreciate any ideas.

where did you but it from? i bought mine from www.shopacer.co.uk and phoned them using the numbers they had. Got my computer by the way and it works.

Ough, ya, I live in Belgium, but I've got mine through a dealer. It was Xoldes (www.xoldes.nl). Well ya, I used the phone numbers they provided in order to reach Acer HelpDesk in Brussels. Guys from Brussels forwarded my laptop to the Repair center which is in Germany and which I know nothing about (who knows, maybe such doesn't exist...) But anyway, noone provided me with the contact info of that German repair center. I've already written an e-mail to Brussel's support center, but the chances that I won't hear anything might be a way to high. Well, folks, who knows, maybe Acer service here in Belgium/German (or how should I call it...) is better than in the UK?
Does anyone know, however, of where I can find a list of Acer RepairCenters contact info? Still strugling with it...

Eugene, have a look at this link here - its a list of Acer Worldwide Service Centres with their phone numbers.