Yes Acer customer service is really crap. I tried calling them so many times. I have sent my laptop for repairs and they are still awaiting parts. This is after holding my laptop for 25 days.

I also do get cut off after holding on for 30 mins. However I have figured how to get around this problem. I think they have an intelligent phone system which realises where the call was comming from. This probally would be stored the first time you call. The second time you call the helpdesk representative computer would use the phone number as the id and display the customers details. And the status of the repair. If they staff dont want to take that call they simply cut you off. If you have called the acer helpdesk number you would have noticed once the music stops there is a pause( 30-60 sec) before you hear the voice of the support staff. This is where I think they read the profile and decide if they want to anwer the call. This used to happen to me. Then I started dialing 141 before calling the helpdesk number and vola every time I get to speak to someone on the desk.

However I have mad up my mind I am never going to buy acer product and will deter all family, friends and business from doiong so.

Another thing is Acer support close for lunch break ( 12.00 - 13.30) every day. No other support company does that. I have worked in few. At first I thought the helpdesk was in spain where they have their ciesta but no they are in Devon.

I saved £150 when i bought my laptop but it was not worth the grief i got.

Finally I was told that the laptop came with 2 years warrenty. however Acer denies any knowledge of this. My friend bought the same laptop from the same place a few weeks later and Acer acknowledges his warrenty. That is just shite......

Acer Support is bullshit.. Stay away from it. Hope someone from Acer is reading this.

D

Happy New Year everyone.

Razz, in answer to your question, yes I did evetually get my laptop back.

I never did get a reponse about the issues I raised though. What a bunch of monkeys! If it breaks again, I won't waste any energy on it. I'll chuck it away.

I'll never buy another Acer product, ever!

JR

Dear all,

I had bought Acer Aspire 1522 WLMi on 1st November 2004. On 17th Jan 2005 (two and half months later) the screen stopped working. Having returned the item to acer for repairs, I have received a quotation for replacement of LCD screen. The amount that I am asked to pay is £ 440 !!!. The cost of my laptop is £ 812. I have nothing else to say. I have been trying to contact the acer repairs service but I was initially told that their system was down. The last conversation with the acer team says that they are "still searching for my laptop" and will contact me the next day which is tomorrow.

Wish me all the best and suggest if anything I could do in this regard

I sent my Acer Aspire Lap Top for repair (failed drive and cracked hinges). Three weeks later, the computer is not back. When you call, you just get told that it is awaiting parts. There is no escalation procedure and they refuse to give an estimate of how long you will have to wait. Argue as much as you can, you will only get the address of the complaints department. There is no way that you can get past the mindless support people following their script, and they seem frightened to pass you to a supervisor or manager of any kind. With the answers I have received, it is possible that it could wait for parts for ever and you will get no chance of trying to get any movement on the problem.
I did think that Acer were better than Dell, but I am begining to see that is not the case. I would strongly urge anyone NOT to BUY an ACER LapTop under any circumstances. If it fails, you will send it for repair, and there is every possibility you will never see it again!
Oh...and they still take a lunch break with no support available, and their telephone system cuts you off. Stay away at all costs!

My Acer 803LMi went off to Acer on the 2nd February 2005.
I can't even get them to answer an email.
Its 40 days now and there is no hope on the horizon of ever seeing my computer again.
It cost me £1227 and its not like I am rich, do they have any idea how long it took me to earn that money.

Like most things now days, no one cares anymore, your just a number on a system.

Take a look at this....
http://www.winpe.com/acer/index.htm

I wouldn't buy another Acer product if my life depended on it.

Let us pray they don't ever get into manufaturing medical equipment.

Any company is only as good as its worst employee, that kinda says it all....


Acer Sucks!

I bought an Acer Travelmate 630xc in June 2002 - you know the one designed for business users who travel a lot - it has been back for repair 4 times under an extended warranty which cost me £424.68 - there was a power problem - the keyboard has gone three times - the motherboard has been replaced twice - the hard disc has been replaced because it lost it's pagefile and had to be defragmented every day just to stop it crashing - they say they will consider a replacement if it has to be repaired 3 times under warranty - well maybe they considered it but they certainly haven't replaced it - the warranty expires in June this year and then I have to pay for them to fix it when it goes again as it surely will. Oh and by the way, the Laptopshop where I bought it are rubbish too - they're the ones who charged me £424.68 for a super dooper warranty which they said on the phone meant I could take it to them if it broke and they'd lend me a replacement until it came back fixed - guess what - they changed hands and the promise was never honoured.

Acer is simply the least professional supplier of machines I have ever come across in 25 years of buying hardware.

damn i got an Acer monitor today, 17inch TFT aswell!!!


i hope i dont experience any problems with the thing!!! Acer look to be a problem to deal with

If your TFT dies, take it back to Staples

yes like i said i got 14 days to change my initial mind.
but yes if it fails im back to staples!


thanks KGB

I received my Acer Aspire 1363 WLMI yesterday and I the DVD drive is not showing in Explorer.

I have spoken to Acer support and they were very helpful, the machine is going back for repair...

Then I read this thread and I am not sure if I want to send it now! Perhaps I should send it back to the vendor for replacement?? I got it from Ebuyer, would they replace it or refer me to Acer?

Thanks,