Multiple pages in WinFAX XP

Here's a particularly dumb question - I've spent a good deal of time this AM
trying to figure this out for a friend. I just know there's an easy answer
to this one but frankly we're both stumped.

Using the built in WinFAX inside XP Pro. He's got the inbox and we see a
list of the faxes received over the last several weeks. Many of them are
only one page of information - no problem. There are a few that according
to WinFAX consist of two or three pages. The basic problem is we only seem
to be able to "see" or "view" the first page - in most cases the cover
sheet. Second and subsequent pages, aren't displayed. When he double
clicks (or right clicks and selects "View"), on the item this launches Adobe
Photoshop (APS). Why? Because WinFAX has the received fax/file as:
MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his computer are
associated with Adobe Photoshop (as I believe they should be - he's in a
SOHO complete graphics environment). APS shows us the first page fine but
no page 2 or page 3. You might be tempted to say, associate tifs with
another prog but I'm sure that's not the problem. Why? Because when I
right click on the fax item, select Save As, I can save it as
MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open it with
another viewer (like MS Viewer) again, all I get is page 1 and no page 2 or
page 3. In fact, when exploring the new clean folder I see the
MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called "Thumbs.db"
which appears to be empty. This second file may be something that Adobe
places there to hold the thumbnails - I discount that as having anything to
do with this issue. Save As only provides one file type (Faxes) in it's
drop down menu options which are automatically saved as tif.

So I guess my question would be then, how do we get WinFAX to output the
received multipage fax item to a file format, tif or otherwise, that will
allow us to see or view page 2, page 3 and so forth. Printing of course
only results in page 1, by the way, so this tells me the whole thing isn't
being saved - just this "TempPreview"tif file thing.

I told you this was pretty "dumb"...

You already figured it out. All sorts of problems arise when some other
imaging application that you installed has set itself as the default viewer
for TIF files. To view faxes from the Fax Console, the Windows Imaging and
Fax viewer must be your default viewer for TIF files. You can easily restore
that setting in Windows Explorer > Folder Options. File Types. For most
users the command line should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"
--
Russ Valentine
[MVP-Outlook]

"HOIB" <WHFTHERB@HOTMAIL.COM> wrote in message
news:gN4yb.349731$HS4.2943377@attbi_s01...
> Here's a particularly dumb question - I've spent a good deal of time this
AM
> trying to figure this out for a friend. I just know there's an easy
answer
> to this one but frankly we're both stumped.
>
> Using the built in WinFAX inside XP Pro. He's got the inbox and we see a
> list of the faxes received over the last several weeks. Many of them are
> only one page of information - no problem. There are a few that according
> to WinFAX consist of two or three pages. The basic problem is we only
seem
> to be able to "see" or "view" the first page - in most cases the cover
> sheet. Second and subsequent pages, aren't displayed. When he double
> clicks (or right clicks and selects "View"), on the item this launches
Adobe
> Photoshop (APS). Why? Because WinFAX has the received fax/file as:
> MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his computer
are
> associated with Adobe Photoshop (as I believe they should be - he's in a
> SOHO complete graphics environment). APS shows us the first page fine but
> no page 2 or page 3. You might be tempted to say, associate tifs with
> another prog but I'm sure that's not the problem. Why? Because when I
> right click on the fax item, select Save As, I can save it as
> MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open it with
> another viewer (like MS Viewer) again, all I get is page 1 and no page 2
or
> page 3. In fact, when exploring the new clean folder I see the
> MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called "Thumbs.db"
> which appears to be empty. This second file may be something that Adobe
> places there to hold the thumbnails - I discount that as having anything
to
> do with this issue. Save As only provides one file type (Faxes) in it's
> drop down menu options which are automatically saved as tif.
>
> So I guess my question would be then, how do we get WinFAX to output the
> received multipage fax item to a file format, tif or otherwise, that will
> allow us to see or view page 2, page 3 and so forth. Printing of course
> only results in page 1, by the way, so this tells me the whole thing isn't
> being saved - just this "TempPreview"tif file thing.
>
> I told you this was pretty "dumb"...
>
>
>

Russ, if it's that simple, I'm going to take up stamp collecting! I thought
a TIF file was a kind of graphic format, standard/universal across all
computer applications. You seem to indicate that it's not. Maybe I'm
confusing TIF (Fax format) with TIFF (Tagged Image File Format). Apparently
they're not the same. I'll visit him today and try it an post back.
Geezz.....

Hoib


"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:OZPb3GqtDHA.3468@TK2MSFTNGP11.phx.gbl...
> You already figured it out. All sorts of problems arise when some other
> imaging application that you installed has set itself as the default
viewer
> for TIF files. To view faxes from the Fax Console, the Windows Imaging and
> Fax viewer must be your default viewer for TIF files. You can easily
restore
> that setting in Windows Explorer > Folder Options. File Types. For most
> users the command line should read:
> "rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"
> --
> Russ Valentine
> [MVP-Outlook]
>
> "HOIB" <WHFTHERB@HOTMAIL.COM> wrote in message
> news:gN4yb.349731$HS4.2943377@attbi_s01...
> > Here's a particularly dumb question - I've spent a good deal of time
this
> AM
> > trying to figure this out for a friend. I just know there's an easy
> answer
> > to this one but frankly we're both stumped.
> >
> > Using the built in WinFAX inside XP Pro. He's got the inbox and we see
a
> > list of the faxes received over the last several weeks. Many of them
are
> > only one page of information - no problem. There are a few that
according
> > to WinFAX consist of two or three pages. The basic problem is we only
> seem
> > to be able to "see" or "view" the first page - in most cases the cover
> > sheet. Second and subsequent pages, aren't displayed. When he double
> > clicks (or right clicks and selects "View"), on the item this launches
> Adobe
> > Photoshop (APS). Why? Because WinFAX has the received fax/file as:
> > MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his computer
> are
> > associated with Adobe Photoshop (as I believe they should be - he's in a
> > SOHO complete graphics environment). APS shows us the first page fine
but
> > no page 2 or page 3. You might be tempted to say, associate tifs with
> > another prog but I'm sure that's not the problem. Why? Because when I
> > right click on the fax item, select Save As, I can save it as
> > MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open it
with
> > another viewer (like MS Viewer) again, all I get is page 1 and no page 2
> or
> > page 3. In fact, when exploring the new clean folder I see the
> > MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called
"Thumbs.db"
> > which appears to be empty. This second file may be something that Adobe
> > places there to hold the thumbnails - I discount that as having anything
> to
> > do with this issue. Save As only provides one file type (Faxes) in it's
> > drop down menu options which are automatically saved as tif.
> >
> > So I guess my question would be then, how do we get WinFAX to output the
> > received multipage fax item to a file format, tif or otherwise, that
will
> > allow us to see or view page 2, page 3 and so forth. Printing of course
> > only results in page 1, by the way, so this tells me the whole thing
isn't
> > being saved - just this "TempPreview"tif file thing.
> >
> > I told you this was pretty "dumb"...
> >
> >
> >
>
>

While TIF format may be universal, how it is rendered by various
applications is not. All I know is that the Windows XP Fax Service requires
that the Windows Picture and Fax viewer be specified as the application that
opens and prints both TIF and TIFF files. (Warning, this file association
will change if a user installs Office 2003).
--
Russ Valentine
[MVP-Outlook]
"HOIB" <WHFTHERB@HOTMAIL.COM> wrote in message
news:iYkyb.257293$mZ5.1897010@attbi_s54...
> Russ, if it's that simple, I'm going to take up stamp collecting! I
thought
> a TIF file was a kind of graphic format, standard/universal across all
> computer applications. You seem to indicate that it's not. Maybe I'm
> confusing TIF (Fax format) with TIFF (Tagged Image File Format).
Apparently
> they're not the same. I'll visit him today and try it an post back.
> Geezz.....
>
> Hoib
>
>
> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> news:OZPb3GqtDHA.3468@TK2MSFTNGP11.phx.gbl...
> > You already figured it out. All sorts of problems arise when some other
> > imaging application that you installed has set itself as the default
> viewer
> > for TIF files. To view faxes from the Fax Console, the Windows Imaging
and
> > Fax viewer must be your default viewer for TIF files. You can easily
> restore
> > that setting in Windows Explorer > Folder Options. File Types. For most
> > users the command line should read:
> > "rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
> %1"
> > --
> > Russ Valentine
> > [MVP-Outlook]
> >
> > "HOIB" <WHFTHERB@HOTMAIL.COM> wrote in message
> > news:gN4yb.349731$HS4.2943377@attbi_s01...
> > > Here's a particularly dumb question - I've spent a good deal of time
> this
> > AM
> > > trying to figure this out for a friend. I just know there's an easy
> > answer
> > > to this one but frankly we're both stumped.
> > >
> > > Using the built in WinFAX inside XP Pro. He's got the inbox and we
see
> a
> > > list of the faxes received over the last several weeks. Many of them
> are
> > > only one page of information - no problem. There are a few that
> according
> > > to WinFAX consist of two or three pages. The basic problem is we only
> > seem
> > > to be able to "see" or "view" the first page - in most cases the cover
> > > sheet. Second and subsequent pages, aren't displayed. When he double
> > > clicks (or right clicks and selects "View"), on the item this launches
> > Adobe
> > > Photoshop (APS). Why? Because WinFAX has the received fax/file as:
> > > MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his
computer
> > are
> > > associated with Adobe Photoshop (as I believe they should be - he's in
a
> > > SOHO complete graphics environment). APS shows us the first page fine
> but
> > > no page 2 or page 3. You might be tempted to say, associate tifs with
> > > another prog but I'm sure that's not the problem. Why? Because when
I
> > > right click on the fax item, select Save As, I can save it as
> > > MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open it
> with
> > > another viewer (like MS Viewer) again, all I get is page 1 and no page
2
> > or
> > > page 3. In fact, when exploring the new clean folder I see the
> > > MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called
> "Thumbs.db"
> > > which appears to be empty. This second file may be something that
Adobe
> > > places there to hold the thumbnails - I discount that as having
anything
> > to
> > > do with this issue. Save As only provides one file type (Faxes) in
it's
> > > drop down menu options which are automatically saved as tif.
> > >
> > > So I guess my question would be then, how do we get WinFAX to output
the
> > > received multipage fax item to a file format, tif or otherwise, that
> will
> > > allow us to see or view page 2, page 3 and so forth. Printing of
course
> > > only results in page 1, by the way, so this tells me the whole thing
> isn't
> > > being saved - just this "TempPreview"tif file thing.
> > >
> > > I told you this was pretty "dumb"...
> > >
> > >
> > >
> >
> >
>
>

Russ (et al)...

I finally got over to my friend's house to scope this out. We got it
working just fine with the command but not without pain. FYI for anyone
else having this problem. For some unknown reason, I could not find the
file: shimgvw.dll using the standard dialog recommended by Russ! The .dll
wasn't showing up in the associations dialog within XP Pro. I did a seach
of the folder and indeed it was there -but- atempting to point to: "Windows
Explorer > Folder Options. File Types" did not reveal the .dll as potential
allowed app. So, I tried to browse to it and again, the .dll wasn't in the
list of files in the folder, even though Windows Explorer clearly showed it
was indeed there. A search from within Windows Explorer showed it indeed
was there, but try and convince "Windows Explorer > Folder Options. File
Types" that it was - forget it. I resorted to typing in the fully qualified
file name in that dialogue and it accepted it and made it happy! I had
verified that all hidden and system files should be shown in Windows
Explorer. Question: What did I miss?

HS.


"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:uabsM$ztDHA.1196@TK2MSFTNGP12.phx.gbl...
> While TIF format may be universal, how it is rendered by various
> applications is not. All I know is that the Windows XP Fax Service
requires
> that the Windows Picture and Fax viewer be specified as the application
that
> opens and prints both TIF and TIFF files. (Warning, this file association
> will change if a user installs Office 2003).
> --
> Russ Valentine
> [MVP-Outlook]
> "HOIB" <WHFTHERB@HOTMAIL.COM> wrote in message
> news:iYkyb.257293$mZ5.1897010@attbi_s54...
> > Russ, if it's that simple, I'm going to take up stamp collecting! I
> thought
> > a TIF file was a kind of graphic format, standard/universal across all
> > computer applications. You seem to indicate that it's not. Maybe I'm
> > confusing TIF (Fax format) with TIFF (Tagged Image File Format).
> Apparently
> > they're not the same. I'll visit him today and try it an post back.
> > Geezz.....
> >
> > Hoib
> >
> >
> > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> > news:OZPb3GqtDHA.3468@TK2MSFTNGP11.phx.gbl...
> > > You already figured it out. All sorts of problems arise when some
other
> > > imaging application that you installed has set itself as the default
> > viewer
> > > for TIF files. To view faxes from the Fax Console, the Windows Imaging
> and
> > > Fax viewer must be your default viewer for TIF files. You can easily
> > restore
> > > that setting in Windows Explorer > Folder Options. File Types. For
most
> > > users the command line should read:
> > > "rundll32.exe
<drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
> > %1"
> > > --
> > > Russ Valentine
> > > [MVP-Outlook]
> > >
> > > "HOIB" <WHFTHERB@HOTMAIL.COM> wrote in message
> > > news:gN4yb.349731$HS4.2943377@attbi_s01...
> > > > Here's a particularly dumb question - I've spent a good deal of time
> > this
> > > AM
> > > > trying to figure this out for a friend. I just know there's an easy
> > > answer
> > > > to this one but frankly we're both stumped.
> > > >
> > > > Using the built in WinFAX inside XP Pro. He's got the inbox and we
> see
> > a
> > > > list of the faxes received over the last several weeks. Many of
them
> > are
> > > > only one page of information - no problem. There are a few that
> > according
> > > > to WinFAX consist of two or three pages. The basic problem is we
only
> > > seem
> > > > to be able to "see" or "view" the first page - in most cases the
cover
> > > > sheet. Second and subsequent pages, aren't displayed. When he
double
> > > > clicks (or right clicks and selects "View"), on the item this
launches
> > > Adobe
> > > > Photoshop (APS). Why? Because WinFAX has the received fax/file as:
> > > > MSFaxConsoleTempPreview#0007e091a2114f1.tif. TIF files on his
> computer
> > > are
> > > > associated with Adobe Photoshop (as I believe they should be - he's
in
> a
> > > > SOHO complete graphics environment). APS shows us the first page
fine
> > but
> > > > no page 2 or page 3. You might be tempted to say, associate tifs
with
> > > > another prog but I'm sure that's not the problem. Why? Because
when
> I
> > > > right click on the fax item, select Save As, I can save it as
> > > > MSfaxConsoleTempPreview etc etc.tif in a clean new folder and open
it
> > with
> > > > another viewer (like MS Viewer) again, all I get is page 1 and no
page
> 2
> > > or
> > > > page 3. In fact, when exploring the new clean folder I see the
> > > > MSFaxConsoleTempPreview#0007e091a2114f1.tif and a file called
> > "Thumbs.db"
> > > > which appears to be empty. This second file may be something that
> Adobe
> > > > places there to hold the thumbnails - I discount that as having
> anything
> > > to
> > > > do with this issue. Save As only provides one file type (Faxes) in
> it's
> > > > drop down menu options which are automatically saved as tif.
> > > >
> > > > So I guess my question would be then, how do we get WinFAX to output
> the
> > > > received multipage fax item to a file format, tif or otherwise, that
> > will
> > > > allow us to see or view page 2, page 3 and so forth. Printing of
> course
> > > > only results in page 1, by the way, so this tells me the whole thing
> > isn't
> > > > being saved - just this "TempPreview"tif file thing.
> > > >
> > > > I told you this was pretty "dumb"...
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>