USB problems after XP Pro SP1 install

I had an OEM version of XP Home installed on my HP Pavilion 524c desktop. I
upgraded the machine to XP Pro. After doing the upgrade, I went about
running Windows update to get all of the updates, the first of which was
SP1. After the reboot after installing SP1, suddenly none of my USB devices
work.

During the boot, the light on my Intellimouse Optical goes on until sometime
during the initialization sequence with the Windows XP logo up. At this
point, it shuts off and I can't figure out anything to revive it including
unplugging/replugging or installing the Intellimouse software. My other USB
devices, such as an Intel camera and an HP all-in-one aren't recognized
either. None of them appear in the device manager, scanning for hardware
changes produces nothing. Interestingly enough, I tried disabling the USB
Root Hub and USB Host Controller. After a reboot, the light on my mouse
stayed on, but for obvious reasons it didn't work. When I went to re-enable
the first Root Hub, my mouse light immediately went out.

A search on the Web revealed some presentation entitled "Windows XP Service
Pack 1 Known Issues" with a subhead of "BTS Training Content" that says:
USB mousse and other devices don’t respond after upgrade to SP1
Bug 646432

Unfortunately, the reference to some bug number is not particularly helpful
and I could find no additional mention of the bug anywhere.

Having done some searching, I've noticed that I did some things I probably
shouldn't have in the upgrade, such as leaving my USB devices plugged in and
leaving my antivirus software running.

Any help would be appreciated.

Basim

Sounds like SP1 got your drivers for USB 2.0. You simply need to update your
computer with the proper USB 2.0 drivers.

Check here for more info:
http://support.microsoft.com/defaul...kb;en-us;329632

Bill F. (Windows Setup MVP)




"Basim Kadhim" <kadhim@bendcable.com> wrote in message
news:e33$6btPDHA.3192@tk2msftngp13.phx.gbl...
> I had an OEM version of XP Home installed on my HP Pavilion 524c desktop.
I
> upgraded the machine to XP Pro. After doing the upgrade, I went about
> running Windows update to get all of the updates, the first of which was
> SP1. After the reboot after installing SP1, suddenly none of my USB
devices
> work.
>
> During the boot, the light on my Intellimouse Optical goes on until
sometime
> during the initialization sequence with the Windows XP logo up. At this
> point, it shuts off and I can't figure out anything to revive it including
> unplugging/replugging or installing the Intellimouse software. My other
USB
> devices, such as an Intel camera and an HP all-in-one aren't recognized
> either. None of them appear in the device manager, scanning for hardware
> changes produces nothing. Interestingly enough, I tried disabling the USB
> Root Hub and USB Host Controller. After a reboot, the light on my mouse
> stayed on, but for obvious reasons it didn't work. When I went to
re-enable
> the first Root Hub, my mouse light immediately went out.
>
> A search on the Web revealed some presentation entitled "Windows XP
Service
> Pack 1 Known Issues" with a subhead of "BTS Training Content" that says:
>
> Bug 646432
>
> Unfortunately, the reference to some bug number is not particularly
helpful
> and I could find no additional mention of the bug anywhere.
>
> Having done some searching, I've noticed that I did some things I probably
> shouldn't have in the upgrade, such as leaving my USB devices plugged in
and
> leaving my antivirus software running.
>
> Any help would be appreciated.
>
> Basim
>
>

Thanks very much! I updated the driver on the Enhanced PCI to USB Host
Controller. The first time around, I blue screened with BUGCODE_USB_DRIVER.
After the Online Crash Analysis, it updated some other CD recording driver.
Then I tried updating the USB driver again and it worked.

Everything is back to normal. Many thanks for the advice.

Basim

"Bill Frisbee (Windows MVP)" <stormer@attbi.com> wrote in message
news:%23KCWiLwPDHA.3192@tk2msftngp13.phx.gbl...
>
> Sounds like SP1 got your drivers for USB 2.0. You simply need to update
your
> computer with the proper USB 2.0 drivers.
>
> Check here for more info:
> http://support.microsoft.com/defaul...kb;en-us;329632
>
> Bill F. (Windows Setup MVP)
>
>
>
>
> "Basim Kadhim" <kadhim@bendcable.com> wrote in message
> news:e33$6btPDHA.3192@tk2msftngp13.phx.gbl...
> > I had an OEM version of XP Home installed on my HP Pavilion 524c
desktop.
> I
> > upgraded the machine to XP Pro. After doing the upgrade, I went about
> > running Windows update to get all of the updates, the first of which was
> > SP1. After the reboot after installing SP1, suddenly none of my USB
> devices
> > work.
> >
> > During the boot, the light on my Intellimouse Optical goes on until
> sometime
> > during the initialization sequence with the Windows XP logo up. At this
> > point, it shuts off and I can't figure out anything to revive it
including
> > unplugging/replugging or installing the Intellimouse software. My other
> USB
> > devices, such as an Intel camera and an HP all-in-one aren't recognized
> > either. None of them appear in the device manager, scanning for hardware
> > changes produces nothing. Interestingly enough, I tried disabling the
USB
> > Root Hub and USB Host Controller. After a reboot, the light on my mouse
> > stayed on, but for obvious reasons it didn't work. When I went to
> re-enable
> > the first Root Hub, my mouse light immediately went out.
> >
> > A search on the Web revealed some presentation entitled "Windows XP
> Service
> > Pack 1 Known Issues" with a subhead of "BTS Training Content" that says:
> >
> > Bug 646432
> >
> > Unfortunately, the reference to some bug number is not particularly
> helpful
> > and I could find no additional mention of the bug anywhere.
> >
> > Having done some searching, I've noticed that I did some things I
probably
> > shouldn't have in the upgrade, such as leaving my USB devices plugged in
> and
> > leaving my antivirus software running.
> >
> > Any help would be appreciated.
> >
> > Basim
> >
> >
>
>