Issue with Terminal Services and Modem

Currently, one of the products I work with is using Terminal Services as a
remote support application. A lot of these devices use persistent dial-up
connections to talk back to our central office. The problem is that if I log
in to the device using Terminal Services and then log out, XP is
automatically disconnecting the modem. Since the connection is persistent,
our software automatically redials the connection. But the IP address then
changes, and it is a pain for me to go find the new IP address. Has anyone
ran into this issue before? Is there a workaround? I did not find anything
when I did a search, for either Terminal Services in general or XPe.

Thanks in advance,

Brian

Are you sure that this is a right question for this NG?
Maybe you should contact your XPe/device manufacturer.

Do you have network administrator, maybe he can help you?
In you central office computer he can preassign IP addresses for each
connection so they will not change dynamically.

Regards,
Slobodan

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"BH" <nospam@nospam.com> wrote in message
news:#Hd8OQGLEHA.3324@TK2MSFTNGP10.phx.gbl...
> Currently, one of the products I work with is using Terminal Services as a
> remote support application. A lot of these devices use persistent dial-up
> connections to talk back to our central office. The problem is that if I
log
> in to the device using Terminal Services and then log out, XP is
> automatically disconnecting the modem. Since the connection is persistent,
> our software automatically redials the connection. But the IP address then
> changes, and it is a pain for me to go find the new IP address. Has anyone
> ran into this issue before? Is there a workaround? I did not find anything
> when I did a search, for either Terminal Services in general or XPe.
>
> Thanks in advance,
>
> Brian
>
>

Sorry, guess I didn't include all the information earlier. I am both the
manufacturer and administrator for this product. We use different ISP's and
they all use dynamic IP addresses. It is a development problem with this
device. Some odd reflex with XPe that it automatically disconnects the modem
when the Terminal Services session ends.


"Slobodan Brcin (eMVP)" <sbrcin@ptt.yu> wrote in message
news:e6pqTmGLEHA.2532@TK2MSFTNGP10.phx.gbl...
> Are you sure that this is a right question for this NG?
> Maybe you should contact your XPe/device manufacturer.
>
> Do you have network administrator, maybe he can help you?
> In you central office computer he can preassign IP addresses for each
> connection so they will not change dynamically.
>
> Regards,
> Slobodan
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Have an opinion on the effectiveness of Microsoft Embedded newsgroups?
Tell
> Microsoft!
> https://www.windowsembeddedeval.com...nity/newsgroups
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> "BH" <nospam@nospam.com> wrote in message
> news:#Hd8OQGLEHA.3324@TK2MSFTNGP10.phx.gbl...
> > Currently, one of the products I work with is using Terminal Services as
a
> > remote support application. A lot of these devices use persistent
dial-up
> > connections to talk back to our central office. The problem is that if I
> log
> > in to the device using Terminal Services and then log out, XP is
> > automatically disconnecting the modem. Since the connection is
persistent,
> > our software automatically redials the connection. But the IP address
then
> > changes, and it is a pain for me to go find the new IP address. Has
anyone
> > ran into this issue before? Is there a workaround? I did not find
anything
> > when I did a search, for either Terminal Services in general or XPe.
> >
> > Thanks in advance,
> >
> > Brian
> >
> >
>
>

You need workaround to prevent disconnection of modem, right?

With this I can't help you.

Regards,
Slobodan

"BH" <nospam@nospam.com> wrote in message
news:ej9#A#GLEHA.1388@TK2MSFTNGP09.phx.gbl...
> Sorry, guess I didn't include all the information earlier. I am both the
> manufacturer and administrator for this product. We use different ISP's
and
> they all use dynamic IP addresses. It is a development problem with this
> device. Some odd reflex with XPe that it automatically disconnects the
modem
> when the Terminal Services session ends.
>
>
> "Slobodan Brcin (eMVP)" <sbrcin@ptt.yu> wrote in message
> news:e6pqTmGLEHA.2532@TK2MSFTNGP10.phx.gbl...
> > Are you sure that this is a right question for this NG?
> > Maybe you should contact your XPe/device manufacturer.
> >
> > Do you have network administrator, maybe he can help you?
> > In you central office computer he can preassign IP addresses for each
> > connection so they will not change dynamically.
> >
> > Regards,
> > Slobodan
> >
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> > Have an opinion on the effectiveness of Microsoft Embedded newsgroups?
> Tell
> > Microsoft!
> > https://www.windowsembeddedeval.com...nity/newsgroups
> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> >
> > "BH" <nospam@nospam.com> wrote in message
> > news:#Hd8OQGLEHA.3324@TK2MSFTNGP10.phx.gbl...
> > > Currently, one of the products I work with is using Terminal Services
as
> a
> > > remote support application. A lot of these devices use persistent
> dial-up
> > > connections to talk back to our central office. The problem is that if
I
> > log
> > > in to the device using Terminal Services and then log out, XP is
> > > automatically disconnecting the modem. Since the connection is
> persistent,
> > > our software automatically redials the connection. But the IP address
> then
> > > changes, and it is a pain for me to go find the new IP address. Has
> anyone
> > > ran into this issue before? Is there a workaround? I did not find
> anything
> > > when I did a search, for either Terminal Services in general or XPe.
> > >
> > > Thanks in advance,
> > >
> > > Brian
> > >
> > >
> >
> >
>
>