Microsoft Internet Problem

I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig hard drive, 512 ram. I have high speed cable & dial-up
connection. My problem is when I surf the web sites on internet explorer I get a dialog box that says: " Microsoft Internet Explorer has
encountered a problem & needs to close, tell Microsoft about this problem." When I click to send & close I lose the web site connection.
I don't get this problem when I surf the web on my 98 computer using dial-up connection. I took the computer to a computer tech last
week and he said that problem was caused by a virus. They had the computer for 5 days and they said they run a virus scan but
could not find a virus problem, this cost me 70 dollars with on solution. Can anyone tell me how to fix this problem,. Thank you


Bill

Hello
It is possible some system files have been corrupted.
How to run SFC (system file checker)
Start>Run>(type) cmd (enter)>(type) sfc /scannow (notice the space between
sfc & / )

Have you done any house cleaning lately, delete the cookies & temp. internet
files.
Start>Control Panel>Internet Properties

On the General Tab
Delete Cookies, Delete Files (tick the Delete all Offline box), OK

On the Advanced Tab
Click set the defaults, then you can also check & uncheck the items you
wish.

Then check for any and Adware
Download, Update & Run Ad-Aware 6
http://www.lavasoftusa.com/software/adaware/
or
Bazooka
http://www.kephyr.com/index.phtml

Download & Run one of these free virus scanners to double check your current
one.
http://www.mvps.org/sramesh2k/Scanners.htm

--
Hope this helps
Haus
Good Luck

"Bill Summers" <wsummers1socal@rr.com> wrote in message
news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig hard
drive, 512 ram. I have high speed cable & dial-up
connection. My problem is when I surf the web sites on internet explorer I
get a dialog box that says: " Microsoft Internet Explorer has
encountered a problem & needs to close, tell Microsoft about this problem."
When I click to send & close I lose the web site connection.
I don't get this problem when I surf the web on my 98 computer using dial-up
connection. I took the computer to a computer tech last
week and he said that problem was caused by a virus. They had the computer
for 5 days and they said they run a virus scan but
could not find a virus problem, this cost me 70 dollars with on solution.
Can anyone tell me how to fix this problem,. Thank you


Bill

Hello
Be sure to visit MS Windows Update site and download the updates this is for
your security and safety.

www.windowsupdate.com

--
Hope this helps
Haus
Good Luck

"Bill Summers" <wsummers1socal@rr.com> wrote in message
news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig hard
drive, 512 ram. I have high speed cable & dial-up
connection. My problem is when I surf the web sites on internet explorer I
get a dialog box that says: " Microsoft Internet Explorer has
encountered a problem & needs to close, tell Microsoft about this problem."
When I click to send & close I lose the web site connection.
I don't get this problem when I surf the web on my 98 computer using dial-up
connection. I took the computer to a computer tech last
week and he said that problem was caused by a virus. They had the computer
for 5 days and they said they run a virus scan but
could not find a virus problem, this cost me 70 dollars with on solution.
Can anyone tell me how to fix this problem,. Thank you


Bill

Haus, thanks for your reply, I followed all of the instructions that you
gave me but I still have the same problem,
any other suggestions, Thanks, Bill
"Haus" <youknow@Iwillslapyou> wrote in message
news:10eokpnhnu26md7@corp.supernews.com...
> Hello
> It is possible some system files have been corrupted.
> How to run SFC (system file checker)
> Start>Run>(type) cmd (enter)>(type) sfc /scannow (notice the space between
> sfc & / )
>
> Have you done any house cleaning lately, delete the cookies & temp.
internet
> files.
> Start>Control Panel>Internet Properties
>
> On the General Tab
> Delete Cookies, Delete Files (tick the Delete all Offline box), OK
>
> On the Advanced Tab
> Click set the defaults, then you can also check & uncheck the items you
> wish.
>
> Then check for any and Adware
> Download, Update & Run Ad-Aware 6
> http://www.lavasoftusa.com/software/adaware/
> or
> Bazooka
> http://www.kephyr.com/index.phtml
>
> Download & Run one of these free virus scanners to double check your
current
> one.
> http://www.mvps.org/sramesh2k/Scanners.htm
>
> --
> Hope this helps
> Haus
> Good Luck
>
> "Bill Summers" <wsummers1socal@rr.com> wrote in message
> news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
> I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig
hard
> drive, 512 ram. I have high speed cable & dial-up
> connection. My problem is when I surf the web sites on internet explorer I
> get a dialog box that says: " Microsoft Internet Explorer has
> encountered a problem & needs to close, tell Microsoft about this
problem."
> When I click to send & close I lose the web site connection.
> I don't get this problem when I surf the web on my 98 computer using
dial-up
> connection. I took the computer to a computer tech last
> week and he said that problem was caused by a virus. They had the computer
> for 5 days and they said they run a virus scan but
> could not find a virus problem, this cost me 70 dollars with on solution.
> Can anyone tell me how to fix this problem,. Thank you
>
>
> Bill
>
>

Hello Bill
It can be caused by a software conflict of some kind.
Have you downloaded or updated any new software just before the problem
started?
Have you tried reinstalling your virus software?
If you know when the problem started, try doing a system restore to an
earlier date.
Start>Programs>Accessories>System tools>System Restore

--
Hope this helps
Haus
Good Luck

"Bill Summers" <wsummers1socal@rr.com> wrote in message
news:O8ehxUgZEHA.3112@tk2msftngp13.phx.gbl...
> Haus, thanks for your reply, I followed all of the instructions that you
> gave me but I still have the same problem,
> any other suggestions, Thanks, Bill
> "Haus" <youknow@Iwillslapyou> wrote in message
> news:10eokpnhnu26md7@corp.supernews.com...
> > Hello
> > It is possible some system files have been corrupted.
> > How to run SFC (system file checker)
> > Start>Run>(type) cmd (enter)>(type) sfc /scannow (notice the space
between
> > sfc & / )
> >
> > Have you done any house cleaning lately, delete the cookies & temp.
> internet
> > files.
> > Start>Control Panel>Internet Properties
> >
> > On the General Tab
> > Delete Cookies, Delete Files (tick the Delete all Offline box), OK
> >
> > On the Advanced Tab
> > Click set the defaults, then you can also check & uncheck the items you
> > wish.
> >
> > Then check for any and Adware
> > Download, Update & Run Ad-Aware 6
> > http://www.lavasoftusa.com/software/adaware/
> > or
> > Bazooka
> > http://www.kephyr.com/index.phtml
> >
> > Download & Run one of these free virus scanners to double check your
> current
> > one.
> > http://www.mvps.org/sramesh2k/Scanners.htm
> >
> > --
> > Hope this helps
> > Haus
> > Good Luck
> >
> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
> > I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig
> hard
> > drive, 512 ram. I have high speed cable & dial-up
> > connection. My problem is when I surf the web sites on internet explorer
I
> > get a dialog box that says: " Microsoft Internet Explorer has
> > encountered a problem & needs to close, tell Microsoft about this
> problem."
> > When I click to send & close I lose the web site connection.
> > I don't get this problem when I surf the web on my 98 computer using
> dial-up
> > connection. I took the computer to a computer tech last
> > week and he said that problem was caused by a virus. They had the
computer
> > for 5 days and they said they run a virus scan but
> > could not find a virus problem, this cost me 70 dollars with on
solution.
> > Can anyone tell me how to fix this problem,. Thank you
> >
> >
> > Bill
> >
> >
>
>

Thanks Haus, all critical have been installed. I have the computer set up to
let me know when critical updates
are available. Thanks, Bill.
"Haus" <youknow@Iwillslapyou> wrote in message
news:10eoktj6v8esg84@corp.supernews.com...
> Hello
> Be sure to visit MS Windows Update site and download the updates this is
for
> your security and safety.
>
> www.windowsupdate.com
>
> --
> Hope this helps
> Haus
> Good Luck
>
> "Bill Summers" <wsummers1socal@rr.com> wrote in message
> news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
> I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig
hard
> drive, 512 ram. I have high speed cable & dial-up
> connection. My problem is when I surf the web sites on internet explorer I
> get a dialog box that says: " Microsoft Internet Explorer has
> encountered a problem & needs to close, tell Microsoft about this
problem."
> When I click to send & close I lose the web site connection.
> I don't get this problem when I surf the web on my 98 computer using
dial-up
> connection. I took the computer to a computer tech last
> week and he said that problem was caused by a virus. They had the computer
> for 5 days and they said they run a virus scan but
> could not find a virus problem, this cost me 70 dollars with on solution.
> Can anyone tell me how to fix this problem,. Thank you
>
>
> Bill
>
>

Haus, I have tried everything to resolve this problem, I restored back to
Jan 1, 2004, could I remove the IE and reinstall it, is so how would I do
that without screwing up my computer, Thanks again, Bill.
"Bill Summers" <wsummers1socal@rr.com> wrote in message
news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl...
> Thanks Haus, all critical have been installed. I have the computer set up
to
> let me know when critical updates
> are available. Thanks, Bill.
> "Haus" <youknow@Iwillslapyou> wrote in message
> news:10eoktj6v8esg84@corp.supernews.com...
> > Hello
> > Be sure to visit MS Windows Update site and download the updates this is
> for
> > your security and safety.
> >
> > www.windowsupdate.com
> >
> > --
> > Hope this helps
> > Haus
> > Good Luck
> >
> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
> > I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig
> hard
> > drive, 512 ram. I have high speed cable & dial-up
> > connection. My problem is when I surf the web sites on internet explorer
I
> > get a dialog box that says: " Microsoft Internet Explorer has
> > encountered a problem & needs to close, tell Microsoft about this
> problem."
> > When I click to send & close I lose the web site connection.
> > I don't get this problem when I surf the web on my 98 computer using
> dial-up
> > connection. I took the computer to a computer tech last
> > week and he said that problem was caused by a virus. They had the
computer
> > for 5 days and they said they run a virus scan but
> > could not find a virus problem, this cost me 70 dollars with on
solution.
> > Can anyone tell me how to fix this problem,. Thank you
> >
> >
> > Bill
> >
> >
>
>

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Aware:
www.lavasoftusa.com

Also, open Internet Explorer, go to Tools, select Internet Options, go to
the Advanced tab, if there is a check next to "Enable third party browser
extensions," remove it and click apply and ok.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside, the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/...ing/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft. *Before installing any drivers, be sure you are well backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore.

Ultimately, in order to source this issue, you may need to remove
applications one by one and/or even hardware devices, testing after each one
to see if the problem goes away.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Bill Summers" <wsummers1socal@rr.com> wrote in message
news:OjhGIYDaEHA.1000@TK2MSFTNGP12.phx.gbl...
> Haus, I have tried everything to resolve this problem, I restored back to
> Jan 1, 2004, could I remove the IE and reinstall it, is so how would I do
> that without screwing up my computer, Thanks again, Bill.
> "Bill Summers" <wsummers1socal@rr.com> wrote in message
> news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl...
>> Thanks Haus, all critical have been installed. I have the computer set up
> to
>> let me know when critical updates
>> are available. Thanks, Bill.
>> "Haus" <youknow@Iwillslapyou> wrote in message
>> news:10eoktj6v8esg84@corp.supernews.com...
>> > Hello
>> > Be sure to visit MS Windows Update site and download the updates this
>> > is
>> for
>> > your security and safety.
>> >
>> > www.windowsupdate.com
>> >
>> > --
>> > Hope this helps
>> > Haus
>> > Good Luck
>> >
>> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
>> > I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60 gig
>> hard
>> > drive, 512 ram. I have high speed cable & dial-up
>> > connection. My problem is when I surf the web sites on internet
>> > explorer
> I
>> > get a dialog box that says: " Microsoft Internet Explorer has
>> > encountered a problem & needs to close, tell Microsoft about this
>> problem."
>> > When I click to send & close I lose the web site connection.
>> > I don't get this problem when I surf the web on my 98 computer using
>> dial-up
>> > connection. I took the computer to a computer tech last
>> > week and he said that problem was caused by a virus. They had the
> computer
>> > for 5 days and they said they run a virus scan but
>> > could not find a virus problem, this cost me 70 dollars with on
> solution.
>> > Can anyone tell me how to fix this problem,. Thank you
>> >
>> >
>> > Bill
>> >
>> >
>>
>>
>
>

Hi Michael, attached is the info from the event viewer, I am working on the
rest of the if that you give me, Thanks Bill
"Michael Solomon (MS-MVP Windows Shell/User)" <user@#notme.com> wrote in
message news:Oj5rgoDaEHA.1356@TK2MSFTNGP09.phx.gbl...
> First, be sure your antivirus software has the latest definitions and run
a
> virus scan.
>
> Second, download, install and run Ad Aware:
> www.lavasoftusa.com
>
> Also, open Internet Explorer, go to Tools, select Internet Options, go to
> the Advanced tab, if there is a check next to "Enable third party browser
> extensions," remove it and click apply and ok.
>
> If your system is clear of viruses, open Control Panel, open System, go to
> the Advanced tab, click Settings under Startup and Recovery, remove the
> check from "Automatically Restart" under System Failure. This will cause
> the system to blue screen instead of restarting on errors and the
> information on the blue screen may give a clue as to the source of the
> issue.
>
> Open Control Panel, open Administrative Tools, open Event Viewer, look for
> errors corresponding to the crash, double click the error, the information
> contained within may give a clue as to the
> source of the problem. If you don't understand the information inside,
the
> third button down in that dialog box will copy the information,
> you can then paste it into a message and post it here and maybe we can
> figure out what is going on.
>
> Assuming you have an XP CD and not a recovery CD, place the XP CD in the
> drive, when the setup screen appears, select "Check System Compatibility,"
> the report it generates may point to problem hardware or software on your
> system. If you do not have an XP CD, you can download this application
> known as the Upgrade Advisor from the following site:
> http://www.microsoft.com/windowsxp/...ing/advisor.asp
> Note: If you have access to a broadband connection it might be best to
> download using that as this is a rather large download.
>
> Check for the latest drivers for your hardware, especially your graphics
> card and soundcard and all peripherals connected to your system. Do not
use
> Windows Update for this, go to the device manufacturer's web sites and if
> you install updated drivers, ignore the message about drivers being
unsigned
> by Microsoft. *Before installing any drivers, be sure you are well backed
> up and it's probably a good idea to manually create a restore point in
> System Restore in case you have problems as a result of the driver update
> and note, System Restore is not a substitute for a backup. Start\All
> Programs\Accessories\System Tools\System Restore.
>
> Ultimately, in order to source this issue, you may need to remove
> applications one by one and/or even hardware devices, testing after each
one
> to see if the problem goes away.
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Bill Summers" <wsummers1socal@rr.com> wrote in message
> news:OjhGIYDaEHA.1000@TK2MSFTNGP12.phx.gbl...
> > Haus, I have tried everything to resolve this problem, I restored back
to
> > Jan 1, 2004, could I remove the IE and reinstall it, is so how would I
do
> > that without screwing up my computer, Thanks again, Bill.
> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
> > news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl...
> >> Thanks Haus, all critical have been installed. I have the computer set
up
> > to
> >> let me know when critical updates
> >> are available. Thanks, Bill.
> >> "Haus" <youknow@Iwillslapyou> wrote in message
> >> news:10eoktj6v8esg84@corp.supernews.com...
> >> > Hello
> >> > Be sure to visit MS Windows Update site and download the updates this
> >> > is
> >> for
> >> > your security and safety.
> >> >
> >> > www.windowsupdate.com
> >> >
> >> > --
> >> > Hope this helps
> >> > Haus
> >> > Good Luck
> >> >
> >> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
> >> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
> >> > I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60
gig
> >> hard
> >> > drive, 512 ram. I have high speed cable & dial-up
> >> > connection. My problem is when I surf the web sites on internet
> >> > explorer
> > I
> >> > get a dialog box that says: " Microsoft Internet Explorer has
> >> > encountered a problem & needs to close, tell Microsoft about this
> >> problem."
> >> > When I click to send & close I lose the web site connection.
> >> > I don't get this problem when I surf the web on my 98 computer using
> >> dial-up
> >> > connection. I took the computer to a computer tech last
> >> > week and he said that problem was caused by a virus. They had the
> > computer
> >> > for 5 days and they said they run a virus scan but
> >> > could not find a virus problem, this cost me 70 dollars with on
> > solution.
> >> > Can anyone tell me how to fix this problem,. Thank you
> >> >
> >> >
> >> > Bill
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Bill, I can't open the attached file. All you need to do when you have such
information is paste it into your post.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Bill Summers" <wsummers1socal@rr.com> wrote in message
news:ONMBPyGaEHA.1000@TK2MSFTNGP12.phx.gbl...
> Hi Michael, attached is the info from the event viewer, I am working on
> the
> rest of the if that you give me, Thanks Bill
> "Michael Solomon (MS-MVP Windows Shell/User)" <user@#notme.com> wrote in
> message news:Oj5rgoDaEHA.1356@TK2MSFTNGP09.phx.gbl...
>> First, be sure your antivirus software has the latest definitions and run
> a
>> virus scan.
>>
>> Second, download, install and run Ad Aware:
>> www.lavasoftusa.com
>>
>> Also, open Internet Explorer, go to Tools, select Internet Options, go to
>> the Advanced tab, if there is a check next to "Enable third party browser
>> extensions," remove it and click apply and ok.
>>
>> If your system is clear of viruses, open Control Panel, open System, go
>> to
>> the Advanced tab, click Settings under Startup and Recovery, remove the
>> check from "Automatically Restart" under System Failure. This will cause
>> the system to blue screen instead of restarting on errors and the
>> information on the blue screen may give a clue as to the source of the
>> issue.
>>
>> Open Control Panel, open Administrative Tools, open Event Viewer, look
>> for
>> errors corresponding to the crash, double click the error, the
>> information
>> contained within may give a clue as to the
>> source of the problem. If you don't understand the information inside,
> the
>> third button down in that dialog box will copy the information,
>> you can then paste it into a message and post it here and maybe we can
>> figure out what is going on.
>>
>> Assuming you have an XP CD and not a recovery CD, place the XP CD in the
>> drive, when the setup screen appears, select "Check System
>> Compatibility,"
>> the report it generates may point to problem hardware or software on your
>> system. If you do not have an XP CD, you can download this application
>> known as the Upgrade Advisor from the following site:
>> http://www.microsoft.com/windowsxp/...ing/advisor.asp
>> Note: If you have access to a broadband connection it might be best to
>> download using that as this is a rather large download.
>>
>> Check for the latest drivers for your hardware, especially your graphics
>> card and soundcard and all peripherals connected to your system. Do not
> use
>> Windows Update for this, go to the device manufacturer's web sites and if
>> you install updated drivers, ignore the message about drivers being
> unsigned
>> by Microsoft. *Before installing any drivers, be sure you are well
>> backed
>> up and it's probably a good idea to manually create a restore point in
>> System Restore in case you have problems as a result of the driver update
>> and note, System Restore is not a substitute for a backup. Start\All
>> Programs\Accessories\System Tools\System Restore.
>>
>> Ultimately, in order to source this issue, you may need to remove
>> applications one by one and/or even hardware devices, testing after each
> one
>> to see if the problem goes away.
>>
>>
>> --
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>> "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> news:OjhGIYDaEHA.1000@TK2MSFTNGP12.phx.gbl...
>> > Haus, I have tried everything to resolve this problem, I restored back
> to
>> > Jan 1, 2004, could I remove the IE and reinstall it, is so how would I
> do
>> > that without screwing up my computer, Thanks again, Bill.
>> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> > news:%23%23DxhapZEHA.1164@TK2MSFTNGP12.phx.gbl...
>> >> Thanks Haus, all critical have been installed. I have the computer set
> up
>> > to
>> >> let me know when critical updates
>> >> are available. Thanks, Bill.
>> >> "Haus" <youknow@Iwillslapyou> wrote in message
>> >> news:10eoktj6v8esg84@corp.supernews.com...
>> >> > Hello
>> >> > Be sure to visit MS Windows Update site and download the updates
>> >> > this
>> >> > is
>> >> for
>> >> > your security and safety.
>> >> >
>> >> > www.windowsupdate.com
>> >> >
>> >> > --
>> >> > Hope this helps
>> >> > Haus
>> >> > Good Luck
>> >> >
>> >> > "Bill Summers" <wsummers1socal@rr.com> wrote in message
>> >> > news:OEKz2QFZEHA.2500@TK2MSFTNGP09.phx.gbl...
>> >> > I have a Compaq Computer 6330us, oem windows xp, 2.0 Processor, 60
> gig
>> >> hard
>> >> > drive, 512 ram. I have high speed cable & dial-up
>> >> > connection. My problem is when I surf the web sites on internet
>> >> > explorer
>> > I
>> >> > get a dialog box that says: " Microsoft Internet Explorer has
>> >> > encountered a problem & needs to close, tell Microsoft about this
>> >> problem."
>> >> > When I click to send & close I lose the web site connection.
>> >> > I don't get this problem when I surf the web on my 98 computer using
>> >> dial-up
>> >> > connection. I took the computer to a computer tech last
>> >> > week and he said that problem was caused by a virus. They had the
>> > computer
>> >> > for 5 days and they said they run a virus scan but
>> >> > could not find a virus problem, this cost me 70 dollars with on
>> > solution.
>> >> > Can anyone tell me how to fix this problem,. Thank you
>> >> >
>> >> >
>> >> > Bill
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
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