fatal error in settlers 4

When playing the settlers 4 game the game has closed down a few times and i receive this message: fatal error exception 0x004e33f6. i have brand new computer with windows ep 1.91 GHz. could any body give me some help

Hi Scott,

The most common causes for that problem can be solved with
these few steps. If the problem persists after you've tried these,
please post back and we'll try some more solutions. Good luck! :-)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/defaul...id=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

"Scott" <anonymous@discussions.microsoft.com> wrote in message news:55573FB6-5428-4438-B04A-EC48A1EDFE17@microsoft.com...
| When playing the settlers 4 game the game has closed down a few times and i receive this message: fatal error exception
0x004e33f6. i have brand new computer with windows ep 1.91 GHz. could any body give me some help