Solution to drives no longer reading CD/DVDs

There have been several posts recently from people who seemed to have the
same problem I had, so I thought I would post the solution to my problem.
I had suddenly developed a problem where the hard drive was the only drive that would read media . The CDRW/DVD drives would work after I did a re-boot with the disk in the drive, but if I put another disk in the same drive, the error message would be "file corrupted or in a format windows does not recognize." The a: drive and usb card readers would not work at all.

After several hours of searching this news group and 2-1/2 hours with microsoft technicians. we uninstalled the InCD software that come with Nero burn and the Nero mixer software and it was fixed. I might add that the drives all worked in safe mode, so that is one way we were quickly able to tell that the problem was a software problem.

Hopefully, others will read this before they replace the cables to the drives, do a repair install, unhooked everything from the computer but the cd/dvd drives, mouse and keyboard. Back up the registry a couple of times.... ;-)

Good luck.

Thank you. I will try.
This is the most infuriating problem. The hardware works
because I can boot from it and also can read when I boot
from LINUX bootable CD.


>-----Original Message-----
>
>There have been several posts recently from people who
seemed to have the
>same problem I had, so I thought I would post the
solution to my problem.
>I had suddenly developed a problem where the hard drive
was the only drive that would read media . The CDRW/DVD
drives would work after I did a re-boot with the disk in
the drive, but if I put another disk in the same drive,
the error message would be "file corrupted or in a format
windows does not recognize." The a: drive and usb card
readers would not work at all.
>
>After several hours of searching this news group and 2-
1/2 hours with microsoft technicians. we uninstalled the
InCD software that come with Nero burn and the Nero mixer
software and it was fixed. I might add that the drives
all worked in safe mode, so that is one way we were
quickly able to tell that the problem was a software
problem.
>
>Hopefully, others will read this before they replace the
cables to the drives, do a repair install, unhooked
everything from the computer but the cd/dvd drives, mouse
and keyboard. Back up the registry a couple of
times.... ;-)
>
>Good luck.
>.
>